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$100 Visa never received

I never received my $100 Visa Reward.  It never came in the mail, but my plan says I was owed one.  Who do I need to contact?

Questions

 • U-verse TV Account

8.2K

13

0

0

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Official Solution

How can I get fee based internet support?

I recently ordered a static IP address and all I have is the address itself. I need to know the subnet mask and gateway address too. I would like to know if I can put my equipment on the other side of a router as well and how I would setup the subnet for that. I can't even speak to a person at t

Questions

 • AT&T Internet Account

114

7

0

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Official Solution

Uverse APP

We have Not been able to Sign-in to Our Uverse APP since Sept. 12-13th!! Have spoken to MANY People in Retention,  and Tech Support.....but only Two, were even Aware of this Ongoing Issue!!?? Called last week, and finally got a Great Phone Rep. half way Around the World in  India, who

Questions

 • Watching U-verse TV

477

11

Accepted Solution

Official Solution

Billing Dispute

Were you aware that AT&T does not prorate the final bill? Depending on when you cancel services they are taking ~$100 per customer for unused services.  I have submitted complaints to the Ohio Attorney General, the FCC, BBB and Public Utilities Commission of Ohio.  If you've experienc

Questions

 • AT&T Internet Account

610

5

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Official Solution

How I can I configure my AT&T 3600HGV modem to work with EnGenius EAP-3660 as repeater?

I would like to extend my wireless signal using an EnGenius repeater that I'm connecting via PoE.  I assume that with a repeater you still need the wireless activated on the Uverse router in order to "repeat" the same SSID?? Any other special settings on the Uverse router if I plug the LAN cable of

Questions

 • AT&T Internet Features

768

2

0

0

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Official Solution

How long to fix a cable cut by an ATT Tech

On 12/2 we suddenly lost internet - been with AT&T UVerse for 6 years with no similar issue. Attempted troubleshooting and ATT SmartHomeManager said a tech dispatch was needed. 12/3 a Tech comes and told us that the line had been cut by another ATT Tech while trying to install other lines; and t

Questions

 • AT&T Internet Account

788

3

0

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Official Solution

U-verse ADSL+ CPE Question

Has anyone tried using a Cisco 1800/2800 configured with an HWIC-1ADSL module to connect to the U-verse standalone Internet service, or will AT&T not allow anything other than their required gear? FYI, I am switching from AT&T DSL Pro to the U-verse Elite 6M service, purchasing the 2Wire 3600HGV dev

Questions

 • AT&T Internet Equipment

4.7K

2

0

0

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Official Solution

Who rates U-verse TV movies? Ratings use a star system as follows: ★; ★+; ★★; ★★+; ★★★; ★★★+; etc.

Most movies shown through our U-verse service are rated using a star system as follows: ★; ★+; ★★; ★★+; ★★★; ★★★+; etc. The rating shows up in the movie's description. Does anyone know who comes up with the ratings? Does each network? The Academy of Motion Pictures? Who? We'd like to know so that

Questions

 • Watching U-verse TV

176

4

0

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Official Solution

Stingray Music

Stingray Music error "player could not be tuned to unexpected error" I have have unplugged TV from box, reset box and still having issue.  

Questions

 • Watching U-verse TV

73

6

0

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Official Solution

Why does AT&T refuse to run your fiber line the way you want them too in your house and refuse to put the 320 fiber modem in the garage?

As a customer, I feel like I am paying for a service and as the owner of my house, I shall be able to choose how to run the fiber to my house and where I choose to land that fiber within my property. I was told that if the fiber had to be buried even though the box that they run from is 30 inches fr

Questions

 • AT&T Fiber Installation

260

1

0

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U-verse member id

In order to download the U-verse app it says I need a U-verse member number rather than att I’d. How do I get it?

Questions

 • U-verse TV Account

293

1

0

Accepted Solution

Official Solution

Can't Watch Local Channels On App

I'm using the latest version of the u-verse app on my android phone, so far I can't seem to be able to watch my local channels like I can while watching tv. Is that normal when using the app ? Thanks, David

Questions

 • Watching U-verse TV

686

7

0

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Official Solution

Autopay Discount on Internet/TV?

Is there a discount to be on autopay if you don't have AT&T Wireless and just have Fiber Internet and U-Verse? Thanks.

Questions

 • AT&T Fiber Account

935

2

0

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Property Damage during Internet Installation...endless agony

Hello folks, During internet installation(01/03/2022) the AT&T technician damaged the sewer line from main rest room in the garage wall and because of which Sewage water is leaking from the garage wall (even out side as well) when we use the restroom..The technician DIDNOT check if there are an

Questions

 • AT&T Fiber Installation

647

7

0

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Closed

AWE Channel (1147) there 2 days ago gone now!

I've had U-verse (U450) over 12 years now with access to AWE TV (Channel 1147), as of yesterday had message saying it was no longer available. What happened to channel? The 450 channels have never been "450 different channels" because the same programs appear on several channels and now losing a pro

Questions

 • Watching U-verse TV

1.8K

5

0

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Official Solution

Closed

Equiptment Destroyed in a House Fire

On November 14, 2019 we had a major house fire that destroyed the entire contents, including the AT&T 2-Wire Uverse modem. When I notified AT&T of the fire, the customer service representative said since the modem was destroyed, I did not have to return the modem. We didn't notice at first, but onl

Questions

 • AT&T Internet Equipment

254

2

0

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Official Solution

How Do I Connect U-Verse Wireless Receiver to Nest/Google Mesh WIFi?

Setup of Nest/Google Mesh WiFi want exceedingly well. We now have very fast internet all over.    Just one problem:  I cannot get the the AT&T U-Verse Wireless Receiver (Cisco ISB7005 Internet Protocol Set Top Box)  to connect to my new network.  The only workable sol

Questions

 • U-verse TV Equipment

2.4K

11

0

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Official Solution

Starting VPN drops WiFi connection to the AT&T router immediately

I am a u-verse subscriber for ages. recently I am finding that as soon as I turn the VPN on, the WiFi connection to my router drops immediately. It is consistent....no exception. This problem did not exist before. Occasional drop out used to occur but tolerable. It has gotten worse now that it drop

Questions

 • AT&T Internet Equipment

338

9

0

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Official Solution

ACC on U-verse TV - Channel Info and FAQs

ACCN is now available on U-verse TV on channel 610/ 1610 available with U-verse TV SPORTS PACKAGE What to expect on the ACCN 40 football games 150 men's and women's basketball games 250 Olympic sports events 24-hour coverage of the Atlantic Coast Conference 15 championship-winning pr

Questions

 • Watching U-verse TV

1.8K

1

0

0

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Wireless TV receivers

Is there a model offered by AT&T that is better performing than all other models they supply?Also, i notice that the Cisco model puts out much more heat than other models (when the TV is on or off).Do you experiece this?

Questions

 • U-verse TV Equipment

195

1

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