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DO NOT Upgrade Through Apple if You Have an AT&T Next Plan

I’ve never considered choosing another carrier besides AT&T until today. I’ve had an AT&T installment plan for years, going with the Next Every Year plan the past couple years. I had been eligible for an upgrade for a bit, so in December I upgraded from an iPhone 8 Plus to an iPhone XR at the local

Questions

 • Wireless Billing

16K

7

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Would like to add a new contract but only see no commitment pricing when trying to upgrade?

Hi all, Perhaps this is a lame question but here goes: I am an existing, long-time customer of ATT on a family plan without a contract.  There are several mobile phones on the plan, some of them are very old.  I would like to upgrade one phone from a non-smart to a smartphone. When trying to upgrade

Questions

 • Phone & Device Upgrades

3.1K

3

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qualifying phone trade ins

I have a Note 8 that has one spot on it chipped away on a corner (see picture for reference). When rubbing finger across it you can't really feel it but can if using your nail. I wasn't sure how picky the dents and scratches qualification are. This phone is in otherwise pristine condition. I couldn'

Questions

 • Phone & Device Upgrades

79

2

0

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Account disconnected issue and upgrade of my device

Last April my account was disconnected because my device was not compatible. I would like to upgrade and get an iPhone 13 pro from AT&T, however I would like to ask if I can do this while keeping my old AT&T number. I would also like to know if it is possible to use a second number, which

Questions

 • Phone & Device Upgrades

45

3

0

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Upgrading to family plan

My fiancée is currently on a plan with her brother, she is due for an upgrade at the end of the month...if i put her on a plan with me at the end of the month is she still eligible for that upgrade or will AT&T take it as her breaking her contract since it doesn't technically expire until November..

Questions

 • Phone & Device Upgrades

5.1K

3

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How to upgrade 3 G Hotspot to 4 G

I have used up 3 hours of time over two days trying to upgrade my 3G hotspot. A rep at the AT&T store said to call the 611 number and ask for a free replacement.  Is there anyone in the US who can help with this?  The overseas reps are hard to understand and they don't seem to know wh

Questions

 • Phones, Tablets & Devices

122

5

0

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No Trade-In Info

I purchased new phones and transferred lines from Verizon at an AT&T store and was told the packaging and shipping would come with the phones. The phones arrived without anything to send in the trades.  How do I get the necessary packaging and shipping labels?

Questions

 • Phone & Device Upgrades

120

2

0

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3G Wireless Home Phone Upgrade Emergency

On 2/14/2022 AT&T notified me for the very first time that my WF721 wireless home phone will be deactivated by the 3G sunset on 2/22/2022. I have obsessively called AT&T's 3G upgrade hotline at (800) 880-8581 every day since this emergency was revealed to me. No one at that number is able to

Questions

 • AT&T Phone Equipment

801

24

0

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Need to update an android phone. I'm not in US

Have a Samsung SM-F900U Fold phone and cannot update it. I'm in Brazil and as using another carrier chip and now used an AT&T prepaid chip and local wifi but still cannot update it.

Questions

 • Samsung

194

3

0

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Phone upgrade options

how is it possible for ATT to charge $30 a month just to get a new phone? What happened to being able to purchase on eoutright for $100-$200 when you were available for an upgrade? Thats ridiculous and I will be switching companies. Absolutely outrageous.

Questions

 • Wireless Account

2.4K

13

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Moving to UVerse to AT&T TV

Hello, I would like to know what happens to my Uverse if I want to switch to AT&T TV.Looking for some details about disconnect, what to do with the old equipment, what will happen with their DVR content, what will happen with any sports subscriptions, etc.

Questions

 • U-verse TV Equipment

177

1

0

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Can I order a phone on one line but connect it to another?

If I was to order a phone because I have an upgrade on one of my lines could I order it off of that line but actually connect it to a different number? Like ln the same plan but a different line?

Questions

 • Apple

808

2

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0

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Recently signed up for prepaid to get on the ATT network for a firmware upgrade.

I own an Lg g8x thinq and wanted to get to Android 10 update. It was previously an AT&T phone that was unlocked and then resold on ebay. I've been using it on cricket for a while now but wanted the new android 10 update. I've inserted the ATT sim and have proceeded through the setup proces

Questions

 • Android

75

5

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Trade in program question

I ended up having to buy a new phone over the phone since ATT had my account flagged for fraud. they told me the website to go to for the trade in part. However, it is possible to bring the phone into the ATT store instead even though I had to purchase the phone by calling in?  

Questions

 • Wireless Account

167

1

0

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Do I have to replace ven 501 wap with vap2500?

I have 2 wireless stbs. #1 is a isb7005 #2 is a VIP2500, and a VEN501 wap. The VIP2500 burned out, so at&t sent me a replacement vip2500, they included a VAP2500.  I setup the vip2500 and it works fine with my old ven501.  When my other vip2500 burned out 2 years ago and they replaced

Questions

 • U-verse TV Equipment

292

3

0

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New, non-3G wireless home phone (IFWA-40) is not taking or sending any calls

I have wireless home phone, and was sent the new IFWA-40 to replace the old 3G unit. That's fine. Technology moves on. So I set it up and hooked up the cordless phones. They all get a lovely dial tone. So far, so good. The trouble arises when we try to make a call or someone tries to call us. Fro

Questions

 • Other Phones & Devices

849

21

0

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AT&T Velocity (MF923) vs. Unite Express 2

Is there any significant difference between the AT&T Velocity (MF923) which I currently have and the Unite Express 2 which is being offered for free (aside from a small fee)? Anything that would really be noticeable in terms of reliability or speed?

Questions

 • Phone & Device Upgrades

207

1

0

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Samsung S4 upgrade now email won't respond

I upgraded my phone this morning, now there is a lag in pulling up my email and it constantly says email is not responding.  I don't have gmail or yahoo, it's my work email.

Questions

 • Samsung

1.8K

3

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What does pay to upgrade mean?

Hi I am under the AT&T Next up feature, it says that once 50% of the phone is paid I am eligible to upgrade, but what happens with the reaminaing balance of the istallment plan? I mean do I need to still pay for it? or the 5 monthly charge covers portion the reaminaing balnce? or the balance is

Questions

 • Other Phones & Devices

294

4

0

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Closed

The All New iPhone XR - Order Now!

Brilliant. In every way.   iPhone XR features the most advanced LCD in a smartphone—a 6.1-inch Liquid Retina display with industry-leading color accuracy and an innovative backlight design that allows the screen to stretch into the corners.1 Six stunning new finishes. Advanced Face ID

Questions

 • Apple

54.8K

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