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I need help changing just 1 of 6 plans to allow hotspots, but keeping all other plans the same

I have a family plan for 6 devices and all have "unlimited choice enhanced" plan, but that plan doesn't have a hotspot enabled. I want to change just 1 of the plans to have a hotspot available, so I want to change one of those plans to "Unlimited Elite", and leave all the others the same on "unlimit

Questions

 • Online Account Access

15

4

Best Wi-Fi Gateway with 40+ devices connected

Currently have the Motorola BGW210 but wanted to know if there is a better one for handling 40+ devices connected to it. Also is there a recommended wifi extender that will work seamless when moving about the house?

Questions

 • AT&T Internet Equipment

24

1

0

My Support Experience, AKA Upgrade Limbo

2/8 - Went to Sam's Club to upgrade 2 lines with the S21 promotion. Everything seemed to go normally with no glitches. To qualify for the phone upgrade, I had to also upgrade my plan to one of the unlimited plans, and that also seemed to go OK. I got a text from AT&T while in the store thanking

Questions

 • Wireless Account

15

1

0

Upgrade Concerns

[Subject edited for better exposure] I recently upgraded my wife's phone to a iPhone 5s. I signed up for a 2 year contract online and paid 149 for the phone. You can imagine my surprise when I looked at my bill and saw that the phone was on an ATT Next installment plan! I have spent hours on the pho

Questions

 • Wireless Billing

773

4

0

0

Fiber Request for Crystal Falls

Is there any plans on bringing Fiber to the Crystal Falls neighborhood in Leander Texas? Right now we only get 100 mbps and forced to use another provider for good speeds. Any plans to increase or go to Fiber?

Questions

 • AT&T Internet Plans

26

1

0

Cellphone Signal problems in 30024

I recently switched to AT&T, and found out that reception in 30024-2716 has the worst reception i have ever seen. I use AT&T given cellphone devices and they are brand new. iPhone 11, Galaxy Note 10, Pixel 4 XL. Everytime we call AT&T they give us an excuse "your building materials may cause interfe

Questions

 • Network Coverage

34

1

0

[Request ID: ##443467##]: [ATT Support] Used Wrong shipping materials

I upgraded both of my lines with ATT trade-in program. Since instructions were not clear, I sent both of my phones to same package(s) in which I got my new phones. (2 separate packages for each phone). I have been calling various lines but no luck on tracking of those 2 packages. I have shared the b

Questions

 • Phone & Device Upgrades

39

2

0

IDENTITY ISSUES huh... fancy way to say... to lazy to verify anything don't want your BUSINESS

THIS is the dumbest thing I have ever heard! cant verify who i am WHAT?!?! i have had AT&T BEFORE for 3 or 4 years so there should be some record of me right? wrong... BUT it gets BETTER i'm trying to port in my old number from T-MOBILE that is IN MY NAME AS WELL, I live at the same address as i

Questions

 • Wireless Account

21

2

0

sent trade in phone to return location

I upgraded my iPhone 10xs to an iPhone 12 mini. It said that I would receive shipping material within a week, when I did not receive them I just sent the phone back in the shipping material I received from the iPhone 12 mini. I have tried to call customer service multiple times and I get a message t

Questions

 • Phone & Device Upgrades

8

0

0

iPhone 11 - 256 GB Personalized

Where is the best resource to trade-in a personalized iPhone 11 - 256 GB for a personalized iPhone 12. I fear if I resell it that whoever buys it may not be fully aware that is as good as it is, and that I may be facing refund charges.  I wouldn't want anyone to feel scammed, and I do want the

Questions

 • Apple

9

1

0

Trying to preorder iPhone 6s and having trouble Please HELP

I have an iPhone 6 128 GB. I am trying to upgrade to the iPhone 6s and it says my options are to upgrade and pay or to pay off device completely. I went through the menus to upgrade and trade in my device and pay the cost to upgrade and it charged my credit card $212.50 to pay up to upgrade. Then wh

Questions

 • Apple

1.3K

17

0

0

Upgrade

My phone was due for an upgrade which I did and just received/set up (IPhone 😎  but realized I accidentally picked the wrong phone then what I wanted (IPhone 8plus). Is there a way to fix this

Questions

 • Apple

95

1

0

0

LIED TO

So due to the china virus, my wife and I opted to do distant learning with our children in our school district. I have a Version phone, and my wife has a pre-paid AT&T phone and she gets the best service in our rural location, so we opted to go with AT&T wireless internet service. a couple o

Questions

 • Wireless Account

25

4

About to upgrade from AT&T 18 -> AT&T 45 What does the Tech need to do?

Hello i am about to have a tech come and do the installation in a few days. Is it possible for the tech to do all the installations outside? If anything have it done in the garage which is basically almost the center of the house? Because my parents do not want anyone inside especially with the viru

Questions

 • AT&T Internet Installation

44

2

0

using a Factory unlocked phone purchased in the UsA

I bought Samsung galaxy note 8 my unlocked phone from Bestbuy and ever since I changed from Samsung galaxy 7edge with the same sim card on ATT super sluggish and drops/never makes calls now wifi calling n/a. I'm pretty sure it this is due to 5g upgrades happening. issue with seeing screen shots , v

Questions

 • Samsung

23

4

0

Fiber Optic Install

Hi! I'm the Community Director at an apartment community in Houma, LA. We are a community of 124 units. A majority of my residents utilize AT&T services for cable and internet. What would I have to do to have Fiber lines run through the community so that myself and my residents can have acces

Questions

 • AT&T Fiber Installation

29

2

0

The question that no one at ATT can answer - what is installed when moving from 50 Mbps to 100 Mbps internet?

For anyone that has followed my recent bill and service rant on the TV forum you know that I have a modem/gateway that was installed less than two years ago to provide 50 Mbps internet speed. Now, with the update that seems to be in progress - more to follow in part 4 of my rant series - I am moving

Questions

 • AT&T Internet Installation

446

3

0

AT&T Trade in scam/ fraudulent practice

This is to bring to attention that i have had bad and pathetic service and potential fraud with AT&T trade in program. 1. My trade in device has been sent to AT&T on the address son shipping label but AT&T continues to deny having received the phone. i have initiated BBB consumer comp

Questions

 • Phone & Device Upgrades

23

8

0

Ordering

I recently ordered the galaxy smart watch. The order process went great, however the processing of the order itself is proving to be ignorant. I got the order confirmation which still says in progress. If I call the number for the order status however it says that my order is complete. So, I cal

Questions

 • Phone & Device Upgrades

39

1

0

Phone Calls

Hi. I recently got the iPhone 12, my previous phone was the 6 and I've had the 12 for about a month now. I noticed when certain people call me the call does not go through, it tells them the call could not be completed as dialed. It doesn't do this to everyone but so far a good amount of people have

Questions

 • Apple

16

1

0

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