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u100 channel list is unavailable on AT&T's awful website.

I'm considering changing my channel package.  When I look at the channel list comparison it does not show u100, even though it is listed as a choice on purchase site.  it only shows ufamily and then u200.  It does not show it on PDF view or interactive html view.Can you please send me a copy of u100

Questions

 • U-verse TV Account

1.7K

13

0

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Awful Customer Service Experience -- promised something that didn't happen

Since joining with AT&T the formerly excellent customer service of DirecTV has become terrible as there seems to be a lack of interdepartmental communication. I was promised a significantly lower rate on my internet service by a DirecTV account rep upon cancellation of my DirecTV service in what fel

Questions

 • AT&T Internet Account

79

0

0

0

Non US Customer with AT&T Lumia 950 and i need to unlock

I purchased my Lumia 950 off Amazon. It's a brand new phone but I found out its AT&T locked (and came with ATT sim too which is useless here) and I don't live in the US. I sent the request to unlock it on December, 24 2016, the day it arrived.It's been 5 days now and no response, it just says "in pr

Questions

 • Other Phones & Devices

270

2

0

0

Where are all the grownups?

Does anyone at ATT give a  ______ about customers? I started the day trying to transfer 2 lines of wireless service to ATT from Verizon. Ten customer service chats later, I'm stuck receiving equipment I don't want and now must return because there is no system in place to modify or cancel an order B

Questions

 • Wireless Account

264

2

0

0

**Please Read** Terrible Customer Service

This blows my mind.  I just hung up with Customer Service. I called because my bill went up after the term of my promotional deal ended and I was hoping to lower the amount of my new bill.  Mind you, I have the lowest internet plan available at 25mbps... yes 25mbps which I was paying $40 a

Questions

 • AT&T Internet Account

143

2

0

0

ATT DOES NOT CARE AND IS TERRIBLE

ATT does not care at all, sums it up nicely... I upgraded for a new phone, purchased in full, it was an iPhone 8..  In addition, as part of my 'deal' I was being offered we were bumped up to Unlimited data for ONLY $5 more a month- THIS WAS ALL A LIE AND WHERE THE MONTHS OF HORRIBLE CUSTOMER SERVICE

Questions

 • Wireless Billing

164

0

0

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Sales Nightmare - Can AT&T understand that I am trying to give them my business?

How horrible is AT&T Wireless? I've placed an order twice and both times it was cancelled because they couldn't verify information. No phone call, no explanation, no real desire to take my business...buying a phone and signing a 2 year contract. they just cancelled and left it at that. Then I call b

Questions

 • Wireless Account

295

1

0

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Out of Country Customer Service!?!?!?!?!?

I'm unable to explain my problem when someone doesn't speak the same language as I do???  That is utterly unexceptable.  I ordered a replacement box a month ago, never recieved it, and I'm unable to explain the issue to someone that doesn't understand English. Supposedly we get 4 HD channels at once

Questions

 • U-verse TV Account

833

7

0

0

ATT IS TERRIBLE AND DOES NOT CARE

ATTT does not care at all, sums it up nicely... I upgraded for a new phone, purchased in full, it was an iPhone 8..  In addition, as part of my 'deal' I was being offered we were bumped up to Unlimited data for ONLY $5 more a month- THIS WAS ALL A LIE AND WHERE THE MONTHS OF HORRIBLE CUSTOMER SERVIC

Questions

 • Account Features

254

11

0

0

AT&T is the worse. absolute worse. Unable to cancel account after three attempts.

I had a Uverse and internet account with ATT and around October of 2016 I decided to cancel the account because: 1. internet was too slow, 2. I hardly watched TV, 3. it was too expensive.  I called to cancel and was told that I was still in a promotion period and would have to pay a cancellation fee

Questions

 • U-verse TV Account

201

1

0

Worst Customer Service I have EVER received at AT&T

I called to pay my bill over the phone as I have done every month for the past sometime now. I then realized that my bundle pricing must have expired, as my bill was almost $100 more than it usually is. I asked for customer service, and was conected with a person. This person gave me a billing/inter

Questions

 • U-verse TV Account

266

3

0

0

Terrible internet

Ive had at&t for years now and it started off great and even when i did have a problem i didnt mind because of how fast it was and great service. But for the last year or two it has absolutely went down hill to the point im considering finding another provider because half the time out of the week i

Questions

 • AT&T Internet Account

103

1

0

0

They should change the name to AT&T Customer Headache Department.

This long entry resumes the last 3 hours of my day. These were THE most challenging 3 hours I’ve ever faced on the phone with a Customer Service Department - all for what is pennies to such a large company. They should change the name to AT&T Customer Headache Department. How this company was awarde

Questions

 • U-verse TV Account

288

1

0

0

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