
Billing help
Learn how to sign in, view and pay your bill online, change your service, and more.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
ATT you cut the waterline to my parent’s house since last week. We have waited for the 48 hour call back and it has been over 48 hours. My dad is sick and guess what no water to take care of him. WHAT IS 48 HOURS TO YOU SINCE IT HAS BEEN OVER 72. FOUR DAYS WITHOUT WATER CAUSE YOUR PEOPLE DUG A HOLE.
Questions
• AT&T Fiber Installation
Accepted Solution
Official Solution
We know that some of our members are wondering how DIRECTV NOW will affect their AT&T Mobile Wireless plan. We have a few the answers below for commonly asked questions. Streaming and Your AT&T Mobile Device If you’re a DIRECTV NOW and AT&T Wireless customer, streaming most DIRECTV NOW movies an
Questions
• Wireless Billing
Accepted Solution
Official Solution
Does the Mobile Share Value 35GB with Rollover Data plan support 5G voice and data? Or is it limited to 4G LTE? I'm thinking to upgrade my non-5G phone and wondering if the wireless plan will need to be upgraded as well for maximum benefit.
Questions
• Data & Messaging Features, Internet Tethering
Accepted Solution
Official Solution
We just remodeled and mounted our Samsung smart tv on the wall. Is there a wireless transmitter box so that I don't have cords hanging down below my tv?
Questions
• U-verse TV Equipment
Accepted Solution
Official Solution
I have ATT Fixed Wireless for my internet service. When I try to watch local TV networks on a streaming service like Hulu I get an error message that says it looks like I am not home because the IP address does not match the Zip Code where I live. On Paramount Plus, my local CBS station chang
Questions
• AT&T Internet Installation
Accepted Solution
Official Solution
Did you miss an episode of your favorite show? Did you forget to setup a recording? Not at home and want to watch TV? With the U-verse Mobile app, you can do all this! You can stream your favorite movies and shows on just about any compatible Internet-connected mobile device you own, anywhere you go
Questions
• Watching U-verse TV
Accepted Solution
Official Solution
Does the AT&T Unlimited Premium℠ Plan include a subscription to HBO Max? Need to find out before I subscribe to that plan. The HBO Max list includes a plan called AT&T Unlimited and More Premium℠ Plan, not sure if it's the same.
Questions
• Data & Messaging Features, Internet Tethering
I upgrade to the AT&T Unlimited Plus with HBO included yesterday and cannot access my new account. I do not use the AT&T TV service of any kind and only have the wireless plan with my phones. I have tried logging in on the app on my iPhone as well as on my computer and am having a service error pop
Questions
• Account Features
Trying to watch live TV thru my Uverse app.... it has been playing the same 30 second loop for 3 days now across all three devices I have tried. (ipads and iphone) I have rebooted, restarted, uninstalled/reinstalled..... all of that. Still now working. What else do I need to do? It seems like an
Questions
• Watching U-verse TV
When watching Netflix, we constantly lose connection. I've called Tech Support and the only support is to reboot which we already do. This past week AT&T came out and said we needed to bump up our package for Uverse. We did, and while watching movies this weekend, we are still losing connection.
Questions
• AT&T Internet Features
Direct TV (digital) lists Cheddar on channel 354 and states I've reached my streaming limit and can only stream from 2 devices. I have 1 television on and I am not streaming Cheddar on any other device. I'm not aware of having a "streaming" limit and it should have been reset with my recent bill, if
Questions
• Apps & Programs
i have tried multiple times to reach AT&T by chat and discuss via phone. my plan is grandfathered in to receive free HBO. I was told to download the AT&T TV/Watch app and use my AT&T wireless login information to access. I get an error every time saying that my wireless account doesn't qualify al
Questions
• Tones, Games, Videos, More...
I have an iPad Pro and both on WiFi and on Cellular data if there is a short buffer (you see the rotating icon) briefly the video returns however the sound is gone. To work around the problem, I have to change the channel and change it back the sound is restored. However, shortly later the buffer h
Questions
• Data & Messaging Features, Internet Tethering
Not letting me activate
Questions
• AT&T Internet Features
Is anyone else having problems with episodes of certain series missing? I've also had complete endings of an episode missing. You get interested and the video just ends with about 10 minutes left to the episode. Just wondering.
Questions
• 2016
Closed
I have reported numerous times to more than1 retail store as well as office of the president. I have had numerous features that continue to be added to my account without permission, random access to add unapproved and random features without warrant, priorty note was added with incorrect dates, as
Questions
• Wireless Billing
Hello! I'm trying to watch programs on Uverse Live. When I click on a channel I get Error 3.8. After further investigation, I found out the error has to do with Silverlight and Java not being up-to-date. I have the following installed: Java 8u101 (Build 1.8.0_101-b13) (which I installed this morning
Questions
• Watching U-verse TV
I burned up my gigs in 4 hours and no I have none.. also I bother the 12 month pre-pay
Questions
• Plans & Features
Current plan is AT&T Internet 300 -- latest speed test around 380 Mbps download/upload. I use Teradici PCoiP for work and need a stable 85 Mbps for everything to run smoothly. During the day everything is fine and the connection is as if I was directly connected to the virtual machine. Howeve
Questions
• AT&T Fiber Equipment
1Mb/s upload is proving to be no speed for simultaneously broadcasting and playing multiplayer games. The PS4 offers stream quality options to fit various environments, but even at the lowest quality setting, it won't go by without the stream dropping altogether a few minutes later. I've had no luck
Questions
• AT&T Internet Features