On december 1 ordered 5 Iphone 6's for Christmas presents. Phones were scheduled to be delievered on dec 5. When i returned home that day phones were not there! Either UPS stole them ot someone stole them off of my porch. I contacted AT&T immedietly and they advised that they would issue me a refund

so last month my phone was stolen. I believe I know who did it, but when I asked that person, they of course denied it. But today is my birthday and one of my friend's from out of state sent my phone number a text not knowing my phone was stolen and also messaged me on facebook. while talking to her

I have the AT&T Next Every Year trade-in plan, and after receiving my new iPhone XS, I packed in my old iPhone X and dropped it off at USPS on 9/26/2018 at 6:09pm and got the US Mail Receipt as instructed by the trade-in instructions. While I was waiting for the confirmation from AT&a

My Moto G4 has been stolen. An AT&T representative has no option in her forms to block the IMEI number of my stolen Moto G4.

I was given a phone from a friend that no longer used it because his employer gave him a new phone. It was his old work phone.  I requested a network unlock code that was granted and sent to my email on Nov. 10.  Before I was able to get any service on phone, it was stolen. I called police and have

I ordered the Galaxy Note 10+ and when FedEx delivered them they didn't ring the doorbell or knock just left them for some porch pirate to add to their collection. I cannot believe a signature wasn't required for a package containing 2,000+ worth of phones... I was a corporate ATT manager for 10 yea

My LG tablet was purchased in November and stolen in July. I want to cancel the plan and cease paying for service for a device that can't be recovered. Please advise.

When someone tries to activate your stolen phone, where does it go, no list to search imei numbers or anything

Hi y'all! I recently bought an iPhone 5s locked with AT&T from a coworker (without knowing it was locked). So I went to AT&T's websiteto try and unlock the phone but when I typed in the IMEI code and everything, AT&T shot me an email back saying that my request was denied because the phone I was try

I just received a text message from AT&T saying thank you for my purchase of $49. 99 and it's an official message from AT&T. It's for a mobile purchase- and I HAVE NO IDEA WHAT IT IS in regards to......how do I dispute this?? PLEASE HELP!!! Thank you,Dan

Received an empty box from fedex yesterday. All that was included was the receipt and activation paperwork, along with a label to return my current phone (AT&T Next). The box didn’t look tampered with at all, the fedex label said “2 lbs.” on it (clearly was way lighter). After spending 45 min on the

I lost my sim card and I don't know if AT&T will replace my sim card with the same number.  HELP! by the way, I have a gophone plan.

I ordered 2 iPhone 6's -- birthday presents for my 2 kids. Received email from ATT after ordering stating that the expected shipping date was between November 10 and 24. So when it was approaching the 24th I wasn't yet concerned that the phones had not arrived. Headed out of town, fully expecting th