Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (39)

Relevance
Complaint Acct. ****

Hi There,   I would like to lodge a complaint in the most public place I can, this forum.    My u-verse internet product was mean to arrive on 1/15. However, the agents in charge of this process put in the wrong address. The product was then sent out again, and was meant to arrive today 1/23. Howeve

Questions

 • U-verse TV Account

377

1

0

0

Very odd iPhone 6 Plus shipping confusion

I ordered a 6 Plus (128, gold) on 11/26 and was given a window of 12/29-1/7 for shipping. A few days ago I received an email from AT&T saying "We appreciate your purchase of the iPhone 6 Plus. Because the color and memory size of the iPhone 6 Plus you purchased is very popular, we have not received

Questions

 • Apple

866

4

0

0

iPad Pro 9.7 Shipping Yet?

Hey there, This is the first time I've preordered an Apple product from AT&T and am a little worried as I've been an observer before. I preordered the 128GB iPad Pro 9.7 within 2 minutes of the preorder going up, and my "Expected Shipping Date" is 3/30/16 (today). However, it's now after 6pm Eastern

Questions

 • Apple

466

6

0

0

What happened to my delivery date?

Where did the delivery date go? Does this usually happen? Thanks. Before, it said Oct 24th - 26th.

Questions

 • Apple

549

1

0

0

Where's my phone - status still pending

I ordered an iPhone 6 two days ago, but my order is still showing up as "pending." I've checked the order status several times, chatted with four representatives (was disconnected twice during transfers) and talked on the phone with "Premier," twice but all I was told is that this wait time is norma

Questions

 • Apple

3.6K

5

0

0

WHERE IS MY PHONE? STATUS IS STILL PENDING AFTER 72 HOURS!

I ordered a iphone 6 plus 4 days ago and the shipping status is still pending. I've spoken to 10 different reps including 2 managers and NO ONE HAS BEEN ABLE TO HELP ME. When I check the status of the shipment at att.com/checkstatus there is absolutely no information for me to see regarding the stat

Questions

 • Wireless Account

1K

4

0

0

Charge for phone I returned (have tracking proof)

We have been long-time ATT customers through IBM discount plan.  In July I upgraded my phone from a 8 plus to an xsmax. I picked up in store but they would not take my return and said I had to ship it. I printed the label that I was sent and dropped it off. Tracking says it was delivered a month ago

Questions

 • Wireless Billing

83

2

0

0

Why is my order still processing?

I ordered a galaxy note 8 last Thursday morning with priority shipping and now it is Monday and it still says my order is processing. Why is it taking so long to ship? I ordered new service with AT&T and thought they would be a little faster getting the phone to it's new customers.

Questions

 • Wireless Account

633

1

0

0

LG G4 shipping time?

I preordered the G4 the second it went live. It's been saying "shipping June 1/June 2" since then. Does anyone know what shipping method they use? Praying to have it by Thursday as I'm going overseas for a couple weeks on Friday.

Questions

 • Android

674

15

0

0

IPhone X STILL “IN PROGRESS”

Starting to get REALLY frustrated. I was seeing a lot of people yesterday who had same delivery days as mine get shipping notifications. Here I am still sitting “in progress”.  I think it’s about time to cancel my order.

Questions

 • Apple

442

3

0

0

Tracking

I ordered the iPhone 7 PLUS BLK 32 GB about 3 weeks ago, my shipping dates changed from 11/10-11/17 to 10/20-10/27. Today is obviously the 24th, so when should I expect to see my tracking number. All I keep hearing is "frequently check your e-mail," but what good does that do? I just hope it actuall

Questions

 • Wireless Account

288

2

0

0

Placed an order 5 days ago and it’s still processing?

I had ordered a Nike watch series 4 on the 20th and it’s still processing. I had HOPED it would be here by the 29th for my boyfriends birthday 😩😩

Questions

 • Apple

207

1

0

0

Calm down, people.

I know there are a lot of folks frothing at the mouth over this and can't fathom why there's an apparent delay in iPhone 6+ shipping. Here's what happened, as I understand it: Pre-sales were supposed to go live, across the board, at 12:01 AM PST. People loaded up the Apple site or their carrier site

Questions

 • Apple

1.7K

17

0

0

Accepted Solution

Official Solution

*Scheduled* receiver replacement?

I worked with an AT&T technician who determined my wireless receiver needs to be replaced.  He placed the order on Aug. 24th to have a box drop-shipped to me where I would swap the receiver and return the defective unit.  I was told 2 - 3 business days.  On Sept. 2nd, this past Sunday, I chatted wit

Questions

 • U-verse TV Account

129

1

0

0

Accepted Solution

Official Solution

Closed

How to Return U-verse Equipment?

Important time sensitive return policy Failure to return your equipment within 21 days from the date the order for new equipment was placed will result in an equipment charge of $150 per unit to be billed to your account or credit card. We encourage you to initiate your return within 10 days to

Questions

 • AT&T Internet Equipment

261.2K

6

0

0

Accepted Solution

Official Solution

SHIPPING INFO NEED HELP!!!!!

I ordered my phone Saturday around 1:30pm n I'm waiting on my terms n conditions email how long does this take n after u accepted it how long before I will recieve my phone???

Questions

 • Apple

3K

8

0

0

Accepted Solution

Official Solution

Next Upgrade Return Options?

I recently had an Enjoy Tech hand-deliver my new phone upgrade under the AT&T Next program.I wasn't provided with a return label to return the current phone and wanted to know what my options are. Can it be returned through a local AT&T store, and if not, can a return shipping label and paperwork be

Questions

 • Wireless Account

148

3

0

Accepted Solution

Official Solution

iPhone 7 plus

I ordered an iPhone 32GB in matte back September 29,2016. For a while, it said preparing shipment and the eta was 11/20-11/27. I am so happy to say that the eat dates were updated; now the eta is 10/20-10/27. I am so happy and satisfied with AT&T's promptness to deliver my phone in time. Th

Questions

 • Apple

1.8K

1

0

0

Accepted Solution

Official Solution

Galaxy S6 preorder shipping times

Will AT&T be shipping S6 pre orders similarly to T-Mobile who has phones being delivered to customers as early as Monday 3-30? It would be a very welcomed plan if it were so.I understand what the tracking website says and have been checking. I am looking for more specific info. No need to respond if

Questions

 • Samsung

3K

11

0

0

Not finding what you're looking for?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.