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Update my device

I broke my prepaid Samsung Galaxy. I put my sim card in another phone that I already had it's a galaxy s7. Why cant I get service.

Questions

 • Phones, Tablets & Devices

16

2

0

Regular Service Disconnection

My internet regularly disconnects between 12pm-2pm almost everyday, and a few times randomly through the day as well. It's not my personal devices, or the amount of devices I have connected, which is regularly 2-3 devices. I have restarted my modem/gateway/router, and devices multiple times and trou

Questions

 • AT&T Internet Equipment

18

1

0

Contact. Info regarding fraud please

My phone and email are hacked. Will changing my phone # help

Questions

 • Android

10

0

0

0

Could call and receive calls please help

My husband is cancer surviver and senior citizen needs his cellphone to talk to the doctor all the time . Unfortunately he couldn't call and receive calls to his cellphone now. I am disabled person and have the same issue with my cellphone phone. We need to stay home because we are in high risk grou

Questions

 • Network Coverage

18

1

0

Is there a live chat or a phone number for support?

I have been an AT&T customer for a VERY long time. In November we signed up for the business account and were promised a rebate that would appear in "a couple billing cycles". Still has not shown up and I've called the local office numerous times and they'll "check into it and call me back." Now

Questions

 • Wireless Account

19

1

0

Number Transfer Ridiculousness

I am in the process of a port out. I am transferring my number from Boost Mobile over to an AT&T Prepaid account. I got my AT&T SIM card in the mail and inserted it into my unlocked iPhone. Since then, I’ve looked everywhere on how to activate my phone’s service. After a few days, I’ve finally found

Questions

 • More AT&T PREPAID Discussions

26

1

0

"FAILED TO SEND" Msg On Both Devices

We have a Samsung 8 Note & a Samsung 8+. Yesterday, both started having issues sending & receiving texts, with the 8 Note starting 1st. We've been through the Troubleshooting, to no avail. Some texts go through & some simply don't. It doesn't seem to matter if they are SMS or MMS, the result is the

Questions

 • Samsung

5

1

0

Single parent living in very rural area not getting service.

Hi, I am a single parent living in a very rural area with no landline during the covid-19 scare. Normally my AT&T mobile service is consistent enough for this not to be an issue but for the last few days I have noticed that for almost the whole day I am not getting any service. Which means that duri

Questions

 • Network Coverage

19

2

0

Customer service

The first woman I talked to was down right rude and she actually transferred me to the department to cancel services. HOWEVER, today I spoke with a Cedric and not only was he polite and understanding he was amazingly helpful! If it wasn’t for Cedric I probably would have switched companies.

Questions

 • AT&T Internet Account

12

1

0

Billing dispute

I requested to put a block on my international calling on three occasions but while I was driving I was connected to international call that lasted for 20 minutes. I was charged $135 and I requested Customer Care folks to help reverse Those charges. I have spoken with Customer Care folks Three occas

Questions

 • Wireless Billing

8

1

0

Extra charge

I purchased a sim card 9 months ago for only one month. I ended up the prepaid bill on the very same day I was told to and followed the employee's instructions step by step but now, surprisingly, i found out the company still charge me, 8 months after! following my bank account I see a permanen

Questions

 • Account & Usage

44

3

0

Service outage

Are there any reports on service outages in the Scranton, Pa. 18519 area? This has happened at least 4 times this week! Gillian

Questions

 • Account & Usage

17

1

0

No Data

Try to turn Data on in setting it said it is on but I go somewhere else and I'm able to urn it on and what is operator plugin

Questions

 • AT&T Internet Email & Security

3

0

0

Prospective Customer Need Help As Being In Public Can Easily End Bad For Me. Help, please? :)

Hello! I’ve read everywhere on here about trying to access live chat with a rep is impossible if you don’t have an account. I’ve seen a few from AT&T forum mods saying that you can. I’m hoping possibly someone can help me. The situation I am in is, my phone doesn’t work. I only have internet wit

Questions

 • Other Phones & Devices

14

4

0

40 min wait on hold

I tried to add international day pass to my plan the agent asked for my payment she was not able to add the plan after 30 mins as she did not know what she was doing. She transferred me to another agent, I was on hold for 40mins, got no where. I have screen shots of the wait time. I’ll post

Questions

 • Data & Messaging Features, Internet Tethering

8

1

0

Affecting my Credit

I was over charged almost $1,000.00 I have called every other day to correct. 2 months later still everything is the same. It’s now affecting my credit.  Every time I call I get transferred 3-4 time. With no answers. 

Questions

 • Account Features

10

1

0

Erroneous billing for returned phone

I have tried at least 8 times to get erroneous installment charges for a returned iPhone removed from my account! I’ve dealt with hour-long hold times, repeated case/escalations that have yielded no results! This is despite me providing return tracking info, the order number, details of the purchase

Questions

 • Wireless Billing

15

1

0

PLEASE HELP! Can't seem to start new service! FRUSTRATING!

I have three lines I want to bring to ATT from Sprint. There is an online-only offer of a $250 Visa card to start new service with two of the lines ($500 max). I have worked with ATT chat reps twice now to start the new service, port our numbers and shut down Sprint service. And both times I receive

Questions

 • Wireless Account

21

1

0

criteria for fixed AT&T LTE home internet

Hi, I have a really terrible 3mbps up /768k dn DSL and its all I can get at my location. It also constantly drops when it gets to 2.5 or so mbps. I am close enough to town for multiple LTE signals with major carriers and can install a booster if need be. When I put in my address I am told by eve

Questions

 • AT&T Internet Plans

16

2

0

Giftcard info

Upon adding a line and getting the tv streaming service I was told I would recieve a $100 giftcard through email the next day and an additional $150 in the mail in about a week. I try to check the status and it cannot be found.   When should I see this email? 

Questions

 • Account Features

4

1

0

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