Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (125)

Relevance
HBO Max What happened to the restart button?

The new update is kinda unbearable for me and my kids that want to watch the same episode or movie over and over. And the new update on Amazon Fire took the "restart" button away, again. Can we get that back? I don't know what it means to you, but to me with kids that are on a repeat binge for the d

Questions

 • App navigation

4.8K

2

0

Who is responsible in AT&T for Customer Issues Resolutions?

UPDATE:Did get a call from an AT&T representative--and was offered a satisfactory solution.Will leave the post (vs. deleting), to be fair.I sent the letter below (my contact information was removed to post here) to AT&T on the 15th of December 2019.As of Dec 28, am still waiting on a reply.

Questions

 • Other Phones & Devices

451

1

0

wireless remote dropped control of TV

The wireless remote used to totally control the TV. I must have hit a wrong button as now the remote seems out of sync - the TV power light comes on, then the receiver powers on, then the TV powers off as it seems to not be getting a signal. Are there any instructions for resetting the start up or d

Questions

 • Watching U-verse TV

334

3

0

0

Unlock blacklist

Good afternoon, I recently bought an iphone on ebay, when I received it I went to your website to unlock it but I think it is on a blacklist .. Can you please help me unlock it so that I can use it in Portugal? Thank you,

Questions

 • Apple

52

7

0

remote still updating after 3 hours!

The remote started updating 3 hours ago & shows no sign of completion. Time for bed. How many more hours will this take? Good thing both TV remotes aren't updating at the same time or there wouldn't be any TV to watch because the other TV can't even get installed. Says the password is incorrect, whi

Questions

 • Device Features

7

1

0

Ip addess

Someone is using my wireless service to connect to my security DVR. How can I find the IP address of the user?

Questions

 • AT&T Internet Email & Security

20

2

0

No longer able to access work email remotely

I have never had any trouble accessing my work email remotely until 2 days ago.  Tried using different browsers - Chrome, IE, Mozilla.  Get the same response: waiting for remote [name of firm I work for]No viruses or malwares have been found on my computer.No recent system updates. The IT guys at wo

Questions

 • AT&T Internet Email & Security

402

1

0

0

Residential Fiber Build-out

Is there a number I can call to discuss building out fiber to my neighborhood? Most of us are willing to compensate AT&T for the effort. We're tired of 3 Mbps DSL. TIA!

Questions

 • AT&T Fiber Installation

40

1

0

Was outside the country but had autopay on for 10 months.

Hi,   I was outside the country but had autopay on through my debit card. Now, I see that I have paid $44.45/month for 10 months and have lost $444.50. Since my phone was not used for these months (not a single call was made, message received, or any data used), how can I request for a refun

Questions

 • Wireless Billing

25

4

0

Neighborhood Watch Camera - Flock - Pole help?

We have a Neighborhood Watch Camera currently in my yard with an OK picture, but I was told by Flock, the people who installed it, that it would work much better on the BellSouth Pole at the entrance ot the street. How do i get persmission for that? Its at the corner of Forestdale andHigh Point in S

Questions

 • AT&T Phone Equipment

19

1

0

Uverse app on Moto G Power responds "Receiver Discovery Failed."

My Moto G Power is running Android 11. The Uverse App displays the guide, plays shows, and handles recordings.  The Remote Control feature cannot connect to the set top box. When I tap the Remote Control icon and then tap Connect I see a message, "Receiver Discovery Failed."  I have reboo

Questions

 • U-verse TV Equipment

16

3

0

Volume control with remote

Once remote control is set up, tv volume does not get as loud as needed?prior to att remote being activated, tv manufacturers remote made it much louder?

Questions

 • U-verse TV Equipment

495

1

0

0

How to VPN over private (internal) router

How does one use a private router for bridging/routing one's vpn traffic over the gateway router without resetting/factory defaults?Thanks for the help

Questions

 • AT&T Internet Features

11

1

0

Remote control

Uverse remote numerical buttons no longer work properly. Worn out from use and not mishandled.  Why does ATT want to charge me $20 for a replacement?  Is that how customer support is supposed to work?

Questions

 • U-verse TV Equipment

38

2

0

NVG589 Can't Remote Desktop

So I had cable internet and used my RT-N56U and had no trouble using Remote Desktop to connect from my laptop to my desktop within my own network. Today I got setup with AT&T 18mbps and the Motorola NVG589 router and can't connect using Remote Desktop. I've confirmed the IP address is correct, and e

Questions

 • AT&T Internet Equipment

960

1

0

0

Closed

Shipping and Product Return

We were having trouble with the voice recognition and response on our existing remote control device and our first Direct Stream box. I called the 800 people who said, no problem, we will send a replacement.  In the meantime we decided we needed a second AT&T Streaming Box.  We went t

Questions

 • U-verse TV Equipment

22

3

0

Replacement remote?

We've been subscribers for several years now and one of the remotes is starting to go.  Is it possible to get a replacement?  Also, are DVR boxes ever refreshed?

Questions

 • U-verse TV Equipment

454

2

0

0

Can someone use my remote to buy a pay per view and see it on a oomputer elsewhere

Had a most weird experience. Was billed $55 for a boxing match pay per view. We did not purchase it. Do not even follow boxing. When I called to complain and talked to several reps from the initial billing service to tech support to the rep for the condo building we are in, was told that the pay per

Questions

 • U-verse TV Equipment

447

5

0

0

Replacement Remote & Retention

I have sent a private message about this twice with no response. I even included my account number and telephone number in the private message. Can you send a replacement U-Verse remote? Some of the buttons are worn out and will no longer work. I also have a retention plan that expires in a few days

Questions

 • U-verse TV Equipment

843

7

0

0

d.s.l.

We have been with at&t for 21 years, we have been and are still currently stuck on the d.s.l. network... the neighbors across the road can have fiber, but we're told that it doesn't reach us. i'm seriously wondering if they are just trying to push us way and not be a customer with them or anythi

Questions

 • AT&T Internet Plans

17

1

0

Not finding what you're looking for?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.