
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
My internet went out Wed (16 May) and after some checking I determined the problem is with the fiber to cable converter (ONT 010G) in my garage. I assume the unit failed as there are no indicator lights even though the 12V DC power supply is good. Initially ATT scheduled an appointment for Friday bu
Questions
• AT&T Fiber Equipment
I have the Uverse High Speed Internet Power plan. The gateway router is a Motorola NVG589. I have a Cisco/Linksys WRT54G2 V1 wireless router upstairs, connected to the Motorola router. When I run the http://att.com/speedtest on a Macbook connected to the Cisco router, I am only seeing download speed
Questions
• AT&T Internet Equipment
I have a Samsung S6 Active. Within the last month, my phone will periodically shut off by itself if it is not plugged in to a power source. I typically have it plugged into a small battery pack as a workaround. The battery will also be inaccurate by saying 80% and then shutting off. The device will
Questions
• Samsung