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8 Calls to ATT still no repair!!!

I have a bundled account, phone, internet and Directv.  Recently my phone line when dead on a Thursday.  ATT could not set appointment until Saturday between the hours of 10 and 12.  At 4 p.m. no repairman, no phone call and after my husband yelled at many supervisors in India we were scheduled for

Questions

 • AT&T Phone Equipment

210

1

0

0

Very Disappointed with my AT&T Fiber

Coming from a Spectrum 300MB modem, I assumed the AT&T Fiber 1GB service would be an upgrade...and it should be. But for some reason, it is no where near as good, and that makes no sense. I'm sorry AT&T, you have something going on in either your network that is not right. Speedtest to you server is

Questions

 • AT&T Fiber Installation

321

0

0

0

No Show for 3 days though promised priority. Senior mother needs landline. Manager screamed at her.

I have never in my life experienced such runaround, daily promised installation and no show 3 times now at #priority status. What happened to this company. My mother ordered a landline and was promised installation on Wednesday. No one showed. Thursday we called at 8:44am and were promised priority

Questions

 • AT&T Phone Installation

355

3

0

0

New service wireless and Directv pricing quote not honored.

I ordered new wireless and DIRECTV and placed my service order online with the assistance of Rodrigo. During this process I confirmed the order of DIRECTV service for televisions with the Xtra package for a two year term. Pricing was confirmed at 77.25 for that same term. I was then stepped through

Questions

 • Wireless Account

378

9

0

0

Uverse internet overcharged and bad service

My service keeps getting worse and worse as the price goes up. I was charged for 18 speed for 6 months to a year and could only have 12. Customer service said they would credit the extra amount to my bill but they never did. Also when I did upgrade my plan they said I had a service call and charged

Questions

 • AT&T Internet Plans

263

2

0

0

Grievance Against AT&T Store Manager

I want to file a grievance against the store manage of the AT&T Surprise Retail Store, Store No. SA05, in Surprise, AZ (first name of manager Eddie).  How can I do this and get the money back that I am entitled to for a charge for service that was not required for the phone we purchased for my mothe

Questions

 • Device Features

431

4

0

0

The Face of poor service

Hey, I want you guys to see the faces of your disrespectful staff. I stopped by the location at 9280 Chamberlayne Rd #200, Mechanicsville, VA to see if I could pick up a wireless charger. I am new to Mechanicsville, so I didn't know the hours, but when I got to the location the lights were and there

Questions

 • Wireless Account

354

11

0

0

Digital Life is THE WORST. AVOID AT ALL COSTS

I was sold a Digital Life system and the installer came today.  He refused to test my wi-fi or anything and started drilling in my brick, wooden doors, walls etc.  At the end of it,  it would not work because the wifi strength was not strong enough.  He then left. I have been on the phone with AT&T

Questions

 • Other

869

5

0

0

No trust

Att&t. Tech pulls up. My service goes down spends 4 hours telling me it should come back up. He made all the connections at the main box. Hes not sure why my service is still down. Everything worked great before he showed up to upgrade my service.  No I have no service. Tells me must me a outage. Fu

Questions

 • AT&T Internet Account

98

0

0

0

Services cancelled in error (6 cell lines, uverse and internet all cancelled)!! ATT TERRIBLE

I have been with ATT a long time and have always paid my bills on time.  I got divorced and  after shelling out a lot of money to mean lawyers I was having trouble making that months payment.I  called and made a payment arrangement for May 15, but on April 15 my account was suspended for a week even

Questions

 • AT&T Internet Account

108

1

0

0

Fiber optics installation

Recently fiber optics were installed in our neighborhood. They have been done working for a few weeks (although they did not complete restoring our yards). Only about one quarter of the homes affected had any repair to their yards and many of those repairs have now settled 6-8" with grass growing in

Questions

 • AT&T Fiber Installation

253

0

0

0

HORRIBLE SERVICE

It is hard to know where to start.  First of all I suppose I could start by stating that AT&T employees are clearly trained to follow policy no listen to customer needs.  Not only that but they, like comcast have no accountability.  I recently have had MAJOR issues with my service, even to the point

Questions

 • Network Coverage

521

2

0

0

Signal and data speeds drastically dropped past 2 weeks

We have always had great AT&T signal and data speeds at my home address.  This suddenly changed to pathetic and sometimes nonexistent a few days ago on all devices in my home, neighbors, and others in the area.  I have contacted AT&T 3 times in the past week and a half, had three different trouble t

Questions

 • Network Coverage

112

0

0

0

Tech Capital of the world with no cell phone service

I switched to AT&T cell phone service about three years ago, because having been with T-Mobile for 4 or 5 months, I got tired of having service 30% of the time. AT&T was pretty decent for the first year or so, but over the last 18 months, I feel as though I have no service more than I have any servi

Questions

 • Network Coverage

147

4

0

0

What should I do about this horrid service?

I've been forced to use At&t Uverse for as long as I can remember and it is absolutely not worth the price offered. Unfortunately At&t is the only service around. My bandwidth of incredibly smaller than the offered package with 80mb, only getting around 5. The service seems to be offline or constant

Questions

 • AT&T Internet Equipment

237

1

0

0

Pathetic customer services - install no show

Decided to get AT&T internet dsl service. It has been the worst experience I have ever encountered.First they were supposed to send me the modem within two days but because their inept foreign customer service agent didn't put my apt number so UPS did not deliver it. I had to call them to add my apt

Questions

 • AT&T Internet Installation

132

1

0

0

At&t's shipping company lost my return phone

I returned two phones, my original and my DOA 1st replacement device on the 20th of June 20, 2018.  Both phones were shipped separately using the return shipping labels provided.  I started receiving phones calls about my returns shortly after the ten day mark on the first return.  I provided the tr

Questions

 • Wireless Account

121

0

0

0

VERY POOR CUSTOMER SERVICE - SHAME ON YOU ATT

Update: Continue to be shocked and amazed.  4 hours ago I have contacted the Media Support on Facebook. A guy said he is very sorry and he is looking into the problem. I am still waiting for an ETA when he will complete looking into the issue... UNREAL! Verizon here I come!   SHAME ON YOU ATT!! I wa

Questions

 • Wireless Account

935

22

0

LG G5 $300 visa gift card promotion

I purchased my LG G5 12/15/16 when there was a promotion for the $300 visa gift card.  I still haven't received my gift card.  ATT customer service can't find the promotion.  Where is my gift card ATT???  I've spoken with 9 people and can't seem to get this problem resolved.  I'm being passed from p

Questions

 • Wireless Account

204

3

0

0

Incorrect Permit, Extremely Poor & Unhelpful Service, Unprofessional Technicians

So, where do I start? Let me start with stating that the safety of my family is paramount, with my property coming in second. I am extremely disastified with AT&T's service! I was told by many people not to use them, but I did so because the previous owner of the house already had an account and the

Questions

 • Other

1.2K

16

0

0

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