So a couple months ago I got laid off. I was and still am having trouble making ends meet & unemployment just got cut off.  I was doing what I could freelance I.T. work and made incremental payments.  The reason I got behind in the first place was due to NV unempl. office's shenanigan

I've been a long-standing customer of AT&T, but couldn't be more frustrated with the poor service I've received lately. My son's iPhone was stolen while traveling internationally. We reported it to AT&T promptly, and service was discontinued. Then, for the next 4 months, we were charged over $2000 f

I will get to my issue for calling in after but to start when I called in I was calling to report a fraudulent charge but your rep was something I have truly never seen before. First OffName redactedPhone number I called in fromredacted Ok, had that feeling you get when you know you are about to hit

My AT&T Internet connection went out over the weekend. After trying the online self-help tools AND after spending 40 mins on hold and another 30 mins on the phone with a foreign agent, they are telling me they can't get a service technician to my house for 10 days! TEN DAYS! That is RIDICULOUS. When

I have "Wi-Fi Calling" enabled on my iphone 6s, as i do not get reliable cellular signal in my house.  I work from home so really rely on it. At some times, the status line says "AT&T Wi-Fi"  with the full-strength WiFi indicator icon, as we'd expect.  Life is good. However, at other times, it just

So I’ve ran multiple test on my internet speed... There’s a chance dial up internet might be faster. Does AT&T offer upgraded routers to try and improve connection? They told me I don’t have fiber optics in the area and this is the fastest internet package I could get. I’ll probably have to cancel w

AT&T has lost three phone customers, and this is why. I upgraded my mother’s phone & had it mailed it to her directly (we live 8 hours apart from each other).  She’s older and doesn’t know her way around technology so I told her “just go to the store, they will help you there.” She is an authorized

Lately I've been experiencing very poor performance when trying to watch videos on youtube, twitch, and netflix. In some cases a video will hang for several minutes before it loads, sometimes even when I'm only on 480p quality. I pay 80 dollars a month for a 24 mbps service, but I'm clearly not gett

I have had AT&T for more than 10+ years with no issues. Lately (within the past year); the cell signal is from 1 bar to none at all. No phone calls and text messages received or sent. I have reported this with the Mark the Spot app but will need resolution quickly. We rely on the mobile phones for a

I had a similar issue to some other people in this forum. I went into the AT&T store to upgrade my husband's phone got talked into a new tablet as well and upgrading out plan. While we were there the manager asked if we were aware of the new digital life. Showed us the monitoring on his phone and to

I live in Reston, VA.  (Northern VA, ~25 miles from Washington, DC).  You would think we would have solid AT&T signal strength here.  In my first floor home office I frequently only have one dot strength (Apple iPone5) and miss many calls.   Since I work 90% from a home office, I need to have cell s