I had major service disruptions twice on April 2. Since I telecommute these were more than just inconveniences or annoyances as they both cut me off of conference calls and webcasts at the time of the disruption. I could not even log the problem throughout the course of the entire day because the cu

Was looking for some info on the forums but hadnt found anything super useful outside of some folks with resolved issues. I've been having periods of downtime with my internet since Tuesday of this week (12/21/2021). I called after a huge issue that knocked me out of work for a few hours and with so

Is anyone else experiencing an AT&T internet outage? My service is located at the west end of Alpine Heights road, but I'm currently working at my business in downtown San Diego. House guests say the internet has been non-operational for a couple of hours. Saturday January 25th at 4:00 PM

I am trying to notify you of a phone wire down near (Edited as per community guidelines). This wire is hanging low and feeds in to house at (Edited as per community guidelines). Caution tape was put around it, but not currently a road hazard according to the officer. We attempted to contact your

Even though math was never my strongest subject..... I think I'm missing something here and would be completely grateful if somebody could maybe a explain what is going on here..... once again not only do I have intermittent service so in 21 days I've only been active online for 7 I had a credit on

This past summer the uverse broadband would go out for a few hours beginning at 8 pm. Coming back on at 10 pm. Then it wouldn’t come back on til midnight. Now it starts an hour earlier and doesn’t come back on until 4 am. We’ve had multiple technicians and three modem replacements. Nothing has worke

I upgraded to Fiber on Monday.  Technician came out and everything was going fine.  When he was about finished, he discovered that there was an "outage that wasn't letting new fiber customers connect."  He said it would probably last 1-2 hours, and that I'd be able to restart the box, plug in the et

I haven't had cell coverage for my GoPhone for the last half hour on Southside in Birmingham, AL, 35205. Anyone else having this problem?

So yesterday AT&T's entire system was down in most of Florida. My Internet (FTTN) and U-verse Tv services finally came back a few hours later, but I'm still having connectivity issues.  I've restarted the entire system multiple times.  The problem is most noticeable on TV where you wi

My mother was watching a recording on the DVR, and local power went out for a few moments and came back on. when she turned the STB and TV back on, she noticed that the dVR was not available. it took a little detective work, but when I allowed the network to apply the May 2015 firmware update, the D

I'm in Culvers City (Los Angeles) and have had no internet or TV for the last day. Definitely a remote network issue as all the model lights look happy. Called twice and got the generic "known issue, we're working on it". Anyone else having issues?

My service has been disconnected for whatever sinister reason AT&T is up to this time around. I'm on the low income, AT&T "Access", $5 per month plan for folks on foodstamps (fairly severe handicap), and when they aren't getting much money from us this can happen. The way this normally works is they

In the past 6 days I encountered ongoing error messages " Arris NVG510 does not currently detect a DSL signal or is having problems connecting to Broadband Service." I have done every troubleshooting and diagnostic test ( too many to list here); yesterday I even reset the network adapter and the mod

I have been without TV and internet for two days without any explanation- I work from home and haven't been able to work.  Please restore my service, third time in a year!  My patience is running low it AT&T.

Power went out on North Shore / Kaena Point due to car hitting pole, AT&T went offline at the same time. HECO outage map says restoration estimated at 3pm

What is going on and when will it be fixed?   My mother, who hasn't been a u-verse customer for even a month, had her u-verse go out Jun 26th during a storm. This means she has no TV, Internet, or more importantly, no phone, except her cell phone. All we have heard is they had an RT syste

We lost internet 5 days ago. When you call AT&T all you get is 'do you have the app or sign up for text, updates will be sent to keep you updated'. Yes...I have both but this does not help. What is the hold up? For those of us who work from home this is huge. I work nights so I cannot go to a St

What would you say to AT&T if they charged your 81 year old Mother for Internet Service from July 2019 (when she told them she did not want it since it never worked.) until TODAY, BUT provided HER service to someone in Marble Bluff Subdivision (Marble View)... and REFUSED to credit her the money

AT&T has the worst customer service to keep loyal customers happy. Over a month of ongoing issues and no real support. They are more than willing to keep you in a hamster wheel, running around and around from in person, to on call to chat agents who have no clue about information shared. They al

I've tried every method possible without success; nobody in support can help and I've wasted hours trying to report this issue. MTR shows the AT&T owned server in Redmond, WA with the IP of 71.157.120.38 at 70%+ packet loss. Two AT&T employees have confirmed this but have said "we don't know how to