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My order was messed up.

I placed an order online and I was told I only had to pay sales tax. After doing so I received an email saying I had to pay more money  so I canceled the order until further not nice. I was told I had ten day to make good on my payment. Now the system wants me to pay full price per device.

Questions

 • Phone & Device Upgrades

582

3

0

0

Fraud or In Progress?

I went to my local AT&T store and discussed leaving Sprint. After learning my options, I decided to go with this company. I was told because of my busy schedule I could simply order online then stop in the store and pick up my phone to avoid any type of wait. That's just what I did. I placed an orde

Questions

 • Wireless Account

9.1K

10

0

Think about switching from AT&T because of order issues

I have been with AT&T since 2006, we have 5 personal lines.  I have also 20 business lines (Smart Phones) on my business account.  I ordered my Daughter a Iphone6 Plus 128 gig for christmas, and I pre-ordered in sept.  The shipping dates had change 3 different, and I had it esculated 3 times to get

Questions

 • Apple

300

2

0

0

Internet Options - AT&T Fixed Wireless Internet

Bringing The Internet To You!   Internet needs to be everywhere. AT&T is working on it with AT&T Fixed Wireless. It's a technology that uses the LTE network to bring internet to you. It is not available everywhere but we're working on it. Interested?   Check To See If You Can G

Questions

 • AT&T Internet Plans

42.3K

46

Attempting to Order iPhone 6 and Says I will Be Charged $40 Monthly

I currently have the Mobile Share Value Plan 10GB plan.  When I am ordering the iPhone 6 the order review of charges says that I will be charged an additional -- I think -- $40 monthly.  Can I not use the Mobile Share Value Plan 10GB for my iPhone 6?  Please advise.

Questions

 • Account Features

783

1

0

0

Issue while using Promo code on Accessories

I recently booked an order with AT&T by transferring my number from Sprint to AT&T along with buying iPhone 6 Plus in the same order. The chat agent gave me a $75 off accessories Promo code.I did check with the agent if I can use this promo code later. I did not want to use it while booking my order

Questions

 • Wireless Account

359

1

0

0

Tracking

I ordered the iPhone 7 PLUS BLK 32 GB about 3 weeks ago, my shipping dates changed from 11/10-11/17 to 10/20-10/27. Today is obviously the 24th, so when should I expect to see my tracking number. All I keep hearing is "frequently check your e-mail," but what good does that do? I just hope it actuall

Questions

 • Wireless Account

288

2

0

0

Redundant billing

In september I upgraded my  DSL service from 3Mbit to 6Mbit. Since then I am being billed for both the old service and the new service. I was billed $49 for two months and now I see there is a late notice and a bill for $104.50. I have talked with several AT&T service agents in an attempt to resolve

Questions

 • AT&T Internet Account

360

2

0

0

Order Status pending port approval

Hi I am a new AT&T customer. I requested to transfer my old number to AT&T and ordered a new iphone 8+. But when i Look at my order status it is still showing Pending port approval. My old carrier was Tmobile. How long does it take to complete the port process? My understanding was it was within cou

Questions

 • Wireless Account

883

0

0

0

online AT&T Bundle Promotions order is like a fraud

I saw online AT&T Bundle Promotions and verified my address is eligible for that. I went through all the online order processing and successfully put the order on July 9, 2014. Quickly I got AT&T order confirmation email. I thought everything should be fine because computer can not lie to us

Questions

 • U-verse TV Account

983

5

0

Damage phone return issues

On 9/22/2018 I ordered a refurbished iPhone 6 from AT&T. It shipped on 9/23 and arrived on 9/25. But the phone arrived damaged. The screen was separating from the case by what appeared to be battery swelling. I returned the phone the same day using the original packaging and provided return label.Th

Questions

 • Phone & Device Upgrades

283

1

0

0

Access to DVR from uverse.com or mobile app not working

I log into my uverse account. I know it is logged in because it tells me how much I owe on my bill, etc. When I go to "access my dvr," it goes to the screen where you can search for programs, etc., but when I find a program and tell it to record the series or the episode, it tells me to upgrade my s

Questions

 • Watching U-verse TV

1.6K

3

0

0

Closed

They canceled my order and now they say I can't port my numbers.

I completed a purchase online Monday (9/30) that included a $300 visa gift card for switching to AT&T (I'm coming from Verizon). My order was canceled (10/1) without warning or an attempt to fix the identity issue you were having. So, now that's canceled and I'm missing out on the $300 visa deal. Bu

Questions

 • Wireless Account

1.2K

2

0

Accepted Solution

Official Solution

The Samsung Galaxy Fold – Preorder Now!

Be Bold with The Samsung Galaxy Fold! The Samsung Galaxy Fold is on the way which means not having enough screen is a thing of the past! Below are some cool highlights about the Galaxy Fold so take a look, and if you’re interested… Preorder yours today!    When it’s open, it’s a 7.3

Questions

 • Android

7.1K

1

0

0

Accepted Solution

Official Solution

Closed

Order The Samsung GS9 and GS9+ Today with AT&T

Springtime with GS9s!   The Samsung is ready for Spring! Not only do the GS9 and GS9+ take amazing photos, but you can truly be yourself with the emoji that is you! If you are an android fan and ready to have the latest, order now! Still trying to decide? Check out some of the cool features b

Questions

 • Android

11.9K

6

0

0

Accepted Solution

Official Solution

AT&T Unlimited Your Way Plans – Get The Scoop from the AT&T Community

Data Your Way is a Scroll Away AT&T is a pioneer when it comes to its products and services and we are doing it again! The Community Team is proud to announce our AT&T New Unlimited Wireless Plans!   Ready for the next level of communication and entertainment? Go to&nbs

Questions

 • Data & Messaging Features, Internet Tethering

221.8K

31

0

0

Accepted Solution

Official Solution

Order stuck in “in progress”

I placed an online order for local pick-up 7 hours ago and it has been saying in progress the entire time. I talked to my local store who said it takes approximately 2-4 hours for the order to be processed and sent to my local store. I called AT&T and they said that it was a problem with my number p

Questions

 • Wireless Account

6.4K

5

0

0

Accepted Solution

Official Solution

AT&T Car Wi-Fi: Order Now!

Turn your regular car into a Connected Car With Harman Spark, you can: Know where your car goes (GeoFences) Get the scoop on what is going on with your car (Virtual Mechanic) Set tow/ disturbance notifications (WatchIt) Turn your car into a Wi-Fi Hotspot  Track your driving ha

Questions

 • Account Features

3.6K

2

0

0

Accepted Solution

Official Solution

What's the best plan to use for 6 months?

I am from India.I will come to USA for 6 months.I want a plan with a 6 month agreement and best international plan.   [Subject edited for better exposure]

Questions

 • Data & Messaging Features, Internet Tethering

1.6K

1

0

0

Accepted Solution

Official Solution

Is there a way I can get service in my new adress

My street adress has no service, but the rd behind my house has service, is there a way I can get internet service?

Questions

 • AT&T Internet Account

951

0

0

0

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