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Tried unlocking my phone but it was flagged as fraud!

Good day! I bought a Moto Z2 Force phone (AT&T model) online from the Motorola website last October 27, 2018. I just received it today. I will be using my phone in another country so I want to unlock my phone. However, when I followed the AT&T device unlocking instructions online, I received an emai

Questions

 • Wireless Account

112

2

0

0

Neither AT&T nor Motorola will sell me a customized Moto X 2nd Generation Phone

Well, they will sell me one in the store, but the Motomaker site that Motorola has won't accept the credit card info to create a custom one. There are seemingly no other methods available through AT&T to purchase a phone through Motomaker and have it customized.  Verizon offers a Motomaker SIM card

Questions

 • Other Phones & Devices

484

2

0

0

Looking for new phone

Hello i have questions i am looking for new phone and i want to asking you about Motorola One i hear the software will be supported for 3 years and will receive updates but after 3 years what will happen it will finish support?

Questions

 • Other Phones & Devices

282

2

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Motorola DVRs keep failing

We've been through a couple of Motorola DVRs since we started with U-verse. With both the original and the replacements, I have to do a disaster recovery every 6-12 months. Every couple of years, disaster recovery doesn't work, and the unit just needs to be replaced. I just had to do the most recent

Questions

 • U-verse TV Equipment

563

5

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Can't Request Unlock Code (Invalid IMEI)

Hi, so my family and I have moved to London, and we are all getting new phones except one of us, who has a Moto-X and wants to keep her existing device. We have terminated our contracts with AT&T for that device so it can be unlocked, but when we go online to request a device unlock, we run into a p

Questions

 • Account Features

2.6K

1

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Unlock code provided by AT&T Portal does not work for Moto Z2 Force

Received the code, but it does not work.  When I enter, it says it was unsuccessful.  Still shows networked locked on top.  The weird part is that there is no "1 of 5" or "1 of 10" attempts displayed.  I did a factory reset, but still the same issue.  Can anyone help? Device IMEI: 35331xxxxxRequest

Questions

 • Android

62

0

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PLEASE HELP TO UNLOCK my phone!

Hi! I bought a Moto X unlocked on Amazon because I live overseas. Then my camera started to show problems, so I called Motorola, I sent the device and with 100 dollars they replaced it. Now my phone seems to be locked, I try to sign in through the page of AT&T but when I write down my IMEI they told

Questions

 • Other Phones & Devices

235

4

0

0

Installing a New Battery in My Phone

I have an old, 2011 or about there, Motorola Atrix HD MB886 phone. I was told by my local AT&T store that the battery cannot be replaced. I found on online and bought it. Now, I need to do some home surgery on my phone and replace the battery. Was I being misled or can this actually be done? I'm

Questions

 • Android

139

2

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Uverse Internet Continually Drops

Hi. I'm writing in hopes that someone can help solve an on-going problem with my Uverse Internet connection. It continually drops. I've read other posts such as this one, and I have followed those instructions. Didn't fix the problem. I called AT&T customer service, which sent a new router. Didn't f

Questions

 • AT&T Internet Features

582

2

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0

Moto X 2nd Gen 32gb on Next plan?

Is the Moto X 2nd Gen 32gb going to be available on the Next plan? It's the phone I want, but I can't really afford to buy it for full price right now and if I were to do the 2yr agreement I would end up paying more money over time.

Questions

 • Phone & Device Upgrades

1.3K

2

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AT&T DSL using NVG599, Dynamic DNS and changing IP addresses

I read that AT&T regularly changes the IP addresses of residential gateway routers (modems). I have one of the newer (as of December 2017), AT&T U-Verse Arris NVG599 devices. Does AT&T change my IP address of this device? If, "Yes", how do I setup a static IP address on this device? Am I asked to pa

Questions

 • AT&T Internet Features

662

1

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Pure Edition Moto X (2nd Gen) LTE support

Even though the Pure Edition Moto X (2nd Gen) supports LTE, the IMEI number is NOT recognized when I go to the BYOP page. This is a problem, because I cannot reliably use LTE on my new Moto X even though I was using it just fine on my 1st Gen Moto X. Furthermore, none of the agents I spoke with are

Questions

 • Android

1.1K

2

0

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Closed

ATT Uverse TV w/ Spectrum internet?

I recently got tired of ATT internet only allowing 24 mbps in my area for $58 a month so I switched to Spectrum to get 60 mbps for $48.I bought my own modem/router the Motorola MG7550I do a lot of streaming and gaming and figured out how to do the port forwarding with my xbox one so I can play onlin

Questions

 • U-verse TV Equipment

6.5K

7

0

Accepted Solution

Official Solution

Nexus 6 Marshmallow update ETA?

Hi, I understand the update is being rolled out in stages,  but  can anyone give an approximate ETA for the AT&T specific build of Android 6;0 Marshmallow? (I have already installed the prerequisite October security update, build LMY48W). Thanks

Questions

 • Android

37.5K

287

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Accepted Solution

Official Solution

Motorola NVG510 U-Verse router work with just DSL?

I was wondering, My friend just gave me a Motorola NVG510 U-Verse router and I just have regular DSL, will this work with my regular DSL or is it just for Uverse only? I appreciate any help I can get!

Questions

 • AT&T Internet Equipment

7.3K

5

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Accepted Solution

Official Solution

NVG589 RG

Hello, I have a Arris NVG589.  I've noticed that most of the discussion on this site are about Motorola NVG589.  My question, can I use the solved problem with the Motorola?  Are there connection and/or firmware different? Thanks, Dennis

Questions

 • AT&T Internet Equipment

2.4K

6

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Accepted Solution

Official Solution

GUIDE TO ANDROID LOLLIPOP UPDATES IF YOU'RE NOT AN AT&T CUSTOMER!

If you're not an AT&T customer you will not get updates since you are not connected to the AT&T network. AT&T is checking the IMEI of the phone through the cell network before telling the device to update. Here is a list of phone OEM's and if there is a work around...   (For those in the USA, if you

Questions

 • Android

19.3K

8

0

Accepted Solution

Official Solution

AT&T Device Unlock Help - Solutions & FAQS

Not able to unlock your device? If you are planning to use your AT&T Device with another carrier, it has to be unlocked and meet the requirements listed below. You'll also find information about why your request may have been denied.   Something To Know: It can take 7 business days, or

Questions

 • Other Phones & Devices

131.6K

337

Accepted Solution

Official Solution

Nexus 6: How do I know if mine is affected by 'recall' ?

Hello,  I pre-ordered a Nexus 6. How do I know if it's affected by the recall issue that I've read about online?  Can anyone confirm that if I can successfully boot the phone and use it normally that it's not affected by this bug? (That is, this bug is characterized by the fact that it can't be boot

Questions

 • Android

2.3K

5

0

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Accepted Solution

Official Solution

New Motorola XT 1045 Won't Power On

I just upgraded to a new Motorola XT 1045 just about a week ago and now it won't power on. I was actually talking to my wife less than an hour ago and the dang screen just went black and will not come back up. I have had no issues with it at all up till now. Never been dropped. Tried plugging it int

Questions

 • Android

2.3K

1

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