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Lost, Stolen reporting

Is it possible to report a lost stolen phone not lost stolen online anywhere or do I have to call in to the service number.

Questions

 • Wireless Account

386

3

0

0

FedEx lost package in the warehouse.

On August 18th I've purchased Samsung s6 plus with 2 other items, and chose to port one of my family members to my Family plan. My order supposed to arrive between August 21 and 25th, per tracking number my order is located in FedEx's warehouse about 350 miles away. When I contacted FedEx they told

Questions

 • Wireless Account

541

2

0

0

Return Device Lost In Transit and ATT Doesn't Want To Help.

I recently had to return my Note 4 because of a dead spot on the touch screen. I got the new device and the shipping label with which to return my defective device. The Newgistics tracking number is: 610823332390050110987201. This was back in February. I personally handed my re-packaged old device t

Questions

 • Samsung

689

2

0

0

how do I forward calls and texts from my stolen phone to a new number

MY PHONE was stolen this morning. I work from home and my phone is very important. All of my clients know that number to contact me. I have been unsuccessful in locating my phone. So before I cancel my line or blacklist my phone I wanted to find out if it is possible to forward my calls to another n

Questions

 • Account Features

2.5K

1

0

0

Family quarrel lead to my fiance's mother falsly reporting her iphone stolen, and AT&T won't help.

So this is a doozie. I'll try to keep it short. My soon-to-be wife and her sisters all got together on a family share plan under he mother. Her mother had a brand new iphone 6s shipped to us in a different state. It came directly from AT&T to us, never to her. It was activated under her mother's acc

Questions

 • Wireless Account

259

4

0

0

CHARGED FOR A PHONE I RETURNED WITH UPS STORE

Okay so I broke my phone and I paid my deductible to get a new phone. 1. I had a red I phone 7 plus they returned me a gold 7 plus ( never unsatisfied I did not receive my phone after paying $100 deductible)2. The phone I receive started acting like in 2 weeks. I had audio problems couldn’t FaceTime

Questions

 • Wireless Billing

109

1

0

0

horrific issue resolution process

AT&T has decentralized issue resolution and left well intentioned (at best) or completely inept (at worst) reps with zero authority to resolve billing issues. Customer gets stuck in endless loop between reps and departments, having to explain issue from beginning every time. Information is not being

Questions

 • Wireless Account

114

3

0

AT&T next iPhone return nightmare

Why is it I have had to spend hours and hours to try and fix a billing issue that is AT&T’s fault for an iPhone I returned almost 3 months ago under the “next” program?  Issue is still unresolved and this has become the worst customer service experience I have ever encountered.  Every rep says they

Questions

 • Wireless Account

79

0

0

0

Help solving problem with Yahoo mail

How do I get my sbcglobal email from Yahoo to sbcglobsl.net mail

Questions

 • AT&T Internet Security

102

1

0

0

phone stolen but thief is texting from it

so last month my phone was stolen. I believe I know who did it, but when I asked that person, they of course denied it. But today is my birthday and one of my friend's from out of state sent my phone number a text not knowing my phone was stolen and also messaged me on facebook. while talking to her

Questions

 • Android

497

2

0

0

Brand New iPhone Return Lost in Mail

I sent back my brand new iPhone XS about 4 days after i had it.  I called up ATT first and let them know i wanted to return it, and they said to use the prepaid shipping label.  So i did.  I dropped it off at a USPS location on 9/24/18.  On 9/26/18, it said "picked up by shipping agent".  The status

Questions

 • Apple

153

1

0

0

Some of my texts disappeared - why?

I've got a Nokia Lumia 520; I've been exchanging texts with someone for a few months.  I don't know what kind of phone they have.  I went to send a text to her and all of our texts from the last few months are gone, except for the last one I sent to her yesterday.  Mine AND hers are gone.  None of m

Questions

 • Other Phones & Devices

1.2K

2

0

0

Bought a phone off of someone, tried to unlock it, won't work

Hi y'all! I recently bought an iPhone 5s locked with AT&T from a coworker (without knowing it was locked). So I went to AT&T's websiteto try and unlock the phone but when I typed in the IMEI code and everything, AT&T shot me an email back saying that my request was denied because the phone I was try

Questions

 • Apple

1.3K

1

0

0

Lost phone Lost contacts

I believe my iphone is permanently lost.  Will I be able to retrieve my phone contacts on a new phone?

Questions

 • Apple

215

3

0

0

Why am I being charge a device that I have returned?

Long story short, I had to replace my phone, I received the label and took the device to the office, time passed by and I was not aware that the device was not return yet nor being process at the " at&t warehouse", my bill was charge. By fortune I kept the tracking number, So I called when I got tha

Questions

 • Wireless Billing

175

0

0

0

LOST SIM CARD! HELP

I lost my sim card and I don't know if AT&T will replace my sim card with the same number.  HELP! by the way, I have a gophone plan.

Questions

 • Wireless Account

543

1

0

0

How to find your IMEI number on a phone I no longer have?

Hello I had a Motorola G 5th Gen Plus and I seem to have lost it somewhere. It still has some personal information on it of mine and I want to report it but I don't have the original packaging and its not connected to my account anymore but used to be. How can I find the IMEI number so I can report

Questions

 • Android

203

4

0

0

Lost My Gateway Password On 3600HGV Router Model

The Password For My Router Is Missing Now I Cant Sign On To My Router And Give A Port Access Through My Firewall Please Help!!

Questions

 • AT&T Internet Features

302

0

0

0

Phone order never received, but tracking says delivered?

I ordered a new phone but it never arrived, but the tracking says it was delivered. The escalations team told me to file an incident report with FedEx containing the IMEI of the lost phone and email them a photo of my ID and they would send a replacement to the local AT&T corporate store so I could

Questions

 • Wireless Account

1.7K

1

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0

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