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Reaching Customer Service using AT&T Prepaid while abroad

I had to come back to my home country because of the COVID-19 pandemic and completely forgot to deal with my AT&T account before I left. I tried using the website but it wouldn't open my account due to my being abroad Even using VPN didn't help my situation because it kept giving various errors whet

Questions

 • Account & Usage

31

1

0

User ID = Wireless Number Ported-Out

Soooo, ported out a phone number and AT&T locked me out of my existing account. My User ID was the number that was ported. Don't see how the port would matter to a User ID, but apparently it does at AT&T. I clicked Forgot User ID and got an email that just referred me back to my existing

Questions

 • Online Account Access

30

10

0

Forgot Passwort from att prepaid account don't have access to the phone

I am currently in Russia and my sim card doesn't work here, I can't receive messages or anything to my phone number. Can you please help me activate it. I forgot the password to my account, so I cannot access it.

Questions

 • Phones, Tablets & Devices

15

1

0

can't send or receive emails

Att.net emails worked for 15+ years. Stopped suddenly. Couldn't login but got error message "NOT FOUND ON ACCELERATOR". If I tried logging in from att.yahoo.com yahoo returns my address is unknown. Spoke to 3 different departments, reset my password 3 times and finally able to login and view my pr

Questions

 • AT&T Internet Email & Security

61

0

0

Does ATT black list certain web addresses

Can't log into certain sites just in the last few weeks. Quick Books, fashion design, checking account

Questions

 • AT&T Internet Features

18

1

0

......no access past ATT.COM, the passthrough, OLAM etc sublinks are DEAD or unreachable

so we can't log on except to ATT.COM. not much we can do there, it's just a guardian page. at LEAST you could put the pay-without-logging-on link on that page, AND an ALERT to let us know YOU know there's issues, eh?

Questions

 • Online Account Access

22

1

0

I switched service in May from Comcast to AT&T and want my original phone number ported back and was told I had to wait a monthh.

I NEED MY OLD PHONE NUMBER PORTED INTO THE NEW AT&T LINE. My mom is here a lone when I am gone and I am getting several cell phone calls wondering if mom is ok and not answering the phone.  AT&T PUT THEIR OWN PHONE NUMBER DOWN AND I HAVE MADE SEVERAL CALLS AND TALKED TO SO MANY PEOPLE

Questions

 • AT&T Phone Account

21

2

0

how to stop the service of the cellphone SIM card&payment problem

Hi, I'm a South Korean who study in United State. I bought a cellphone SIM card from at&t with AT&T UNLIMITED STARTERSM plan($35 per line/mo) to use while I study in United State, but due to Corona-19, I came back to Korea, and I want to stop the plan until I return to United State. So, I tried to l

Questions

 • Online Account Access

14

1

0

Can’t log onto account or call at&t because have no service

After I declined the international day pass I immediately had no service. I received a text with a phone number telling me if I want to change to call this number. I can’t call the number because I have no service. The call always fails. I tried to log onto my account, but they send a code by text

Questions

 • Network Coverage

33

10

0

LIED TO

So due to the china virus, my wife and I opted to do distant learning with our children in our school district. I have a Version phone, and my wife has a pre-paid AT&T phone and she gets the best service in our rural location, so we opted to go with AT&T wireless internet service. a couple o

Questions

 • Wireless Account

26

4

I cannot access my acct.to pay my bill

less then one month ago i assumed my mothers acct now even though I can log on to my acct I am stuck in an endless loop as soon as I log on I get directed to AT&T TV a service we had and cancelled over 6 months ago I cant get out of it I call 611 get sent a link that no longer works i opt for li

Questions

 • Wireless Billing

15

0

0

Error when logging in for online TV streaming

I keep getting the attached error message whenever I try to stream a TV show online from a network's website (like CBS, A&E, ABC, etc.). I have ATT Uverse and when it asks me to log into my TV provider, I continuously get this error when I put in my correct log in. It happens on every browser I

Questions

 • Watching U-verse TV

340

6

0

Login looping/redirecting to "Successful LogOut" - Yahoo mail/calendar

Pretty much lays it out .. loging into "calendar.yahoo.com" has crashed in last week or so -- every redirect/loop adds to URL -- https://att-yahoo.att.net/FIM/sps/ATT-Yahoo/saml20/login?SAMLRequest= Can watch iterations of "successful logout" as it goes around... For a while, was getting some "Ze

Questions

 • AT&T Internet Features

23

1

0

Multiple ATT.net e-mail accounts can no longer be accessed on Yahoo

Up until recently, my wife was able to "sign-out" then I was able to "sign-in" on Yahoo. But now it keeps defaulting to my wife's sign in, meaning I can no longer get my e-mail on the Yahoo website. Anyone know the solution?

Questions

 • AT&T Internet Email & Security

12

1

0

Does World Connect feature work the same way when account holder is in France calling/receiving calls FROM the U.S.??

Does the WORLD CONNECT feature on an account holder's AT&T line allow the account holder to contact the U.S. and be contacted from the U.S. while the account owner is physically located and working in another country - specifically France?? Thanks in advance any and all help!

Questions

 • Account Features

15

3

0

Att thanks error 401

I get the following error when trying to login into my att thanks account Code: 401 - ID customer profile -1000 - no account found. I have tried everything here: https://forums.att.com/t5/Account-Features/Att-thanks-error-401/m-p/6015041#M41882 (which does not really provide a soluti

Questions

 • Account Features

607

3

0

Login to Starz is not working

I am trying to login to Starz (for the first time) via my Att account. However, I get stuck in the login page with an error message that my login information is incorrect and on the link, it says forbidden method and ERROR_CODE=0x38cf0427. I thought I might have changed the password forgot to save i

Questions

 • Streaming WatchTV

1K

0

0

Who is responsible in AT&T for Customer Issues Resolutions?

UPDATE:Did get a call from an AT&T representative--and was offered a satisfactory solution.Will leave the post (vs. deleting), to be fair.I sent the letter below (my contact information was removed to post here) to AT&T on the 15th of December 2019.As of Dec 28, am still waiting on a reply.

Questions

 • Other Phones & Devices

455

1

0

Bellsouth.net email login stopped working

I have my bellsouth.net email setup on multiple devices. All of a sudden the password does not work. O know its the correct password. Trying to reset doesn't  work since the reset is sending the information to the email address I can't access. Please help

Questions

 • AT&T Internet Email & Security

15.4K

10

0

Can't log in, new account, CARE CODE: 201 [LU100]

I am trying to set up a new fiber account. I went through the process on my phone but was never prompted with the actual correct domain for my user ID but it would not let me create an ID without "@blank.com" It wouldn't take my gmail so I guessed and typed in att.com at the end of my user ID. It le

Questions

 • AT&T Fiber Account

6.3K

1

0

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