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FREAKING LIERS!!!

Originally i bought the Note 7, with s2 watch, and tablet.  I was told by the rep on chat that I wouldn't pay a single dime on my last bill with Verizon.  WHen i got the phone inquired bout the S2 Classic watch.  At first the store rep said it wasn't available.  Then the Store manager told me that t

Questions

 • Phone & Device Upgrades

286

8

0

0

At a loss for how to proceed when AT&T claims right to refuse to honor their Apple TV 4k promotion

I transferred my service over to AT&T in February/March 2019, primarily due to the promotion being offered at that time:  a free Apple TV 4k.  To get this promotion, I signed up for the fiber internet 1000 package with a year-long contract and was very careful to enter the promotion code "GET4KTV" i

Questions

 • AT&T Fiber Ordering

176

0

0

0

Bootloader locked on SM-G730A

I paid for this phone in FULL. No contract. Why can I not install my own OS?

Questions

 • Samsung

4.2K

20

0

0

Anyone? NO number to check on "Notice of Dispute"? Do I just move straight to Arbitration?

For 26 months we've had unbelievable billing discrepancies, which look like data entry results from an MS-DOS based computer system by people that barely understand the language they are written in. Things that stick out like a sore thumb:Wireless charges for warrantied equipment AT&T has (with trac

Questions

 • Wireless Billing

164

1

0

0

Credits promised not given!

I was supposed to be on the $130 for 30 gb data plan. When I realized I was not, I called in to have situation rectified.I was hung up on, I had a csr pretend she couldn't hear me (I was calling from an AT&T store phone that I was just speaking to another csr on). And apparently, LIED to by the csr

Questions

 • Wireless Billing

759

8

0

0

Trade in Warehouse gives erroneous reasons for pricing and completely FALSE

I called the trade in team today because I noticed my LG G6 which I checked before trading in was valued at $40 on the ATT trade in website.   They received the phone and cut the value in half because the said there were "dead pixels" I know what dead pixels are because I work in IT and I inspected

Questions

 • Wireless Account

594

4

0

0

Confused and mad...

I have transcripts of chat messages where authorized supervisors have promised me things and then when I call to verify the process for it I've been told that they lied who do I talk to about this problem? I'm trying to do everything in my power to work with AT & T to resolve these issues befor

Questions

 • Wireless Account

157

7

0

0

Extra line added for 25$ - lies about extra fees - one chance before Ï cancel both lines

I went to at&t shop in Beaverton, as I wanted an extra line for my friend who's here for few months. After checking the options everywhere, the 25$ per month option without contrat was a good option. When I asked twice: is there going to be ANY EXTRA FEES than the 25$ for the line, and when the empl

Questions

 • Wireless Billing

386

6

0

0

AT&T bill over $350 a month-horrible customer service

I’ve been with AT&T for over 15 years. My bill has reached over $350 for four lines including the next phone payoff program. After dozens of calls over the years and endless hours on the phone/ chat I’ve reached my limit. No agent or rep has ever helped me, they all keep lying to me about what I wou

Questions

 • Wireless Billing

210

1

0

0

Fraud- Worst Customer Service

Has anyone else been lied to by an in store employee, only to find out they locked you into a deal that ended up costing you more? I’ve been going round and round with various ATT employees and no one seems to be able to help.  Avoid ATT at all costs! I was with Sprint for 10 years and NEVER had an

Questions

 • Wireless Billing

128

0

0

0

REFILL CARDS RIPOFF

I WONDER WHY AT&T OFFERS A $60 REFILL BUT NOT A $60 CARD? YOU MUST BUY A $65 CARD TO REFILL $60! I WONDER IF WE SHOULD EXPECT A RATE PLAN INCREASE SOON. I THINK IT IS TOTALLY LUDACRIS TO MAKE SOMEONE BUY A CARD FOR $5 EXTRA WHEN THERE IS NO NEED FOR THE OVERAGE! I KNOW ITS JUST $5 BUT YOU PAY THE RE

Questions

 • More AT&T PREPAID Discussions

324

3

0

0

Awful AT&T technical & customer service (including stalling tactics and lies from several AT&T reps)

Hello. My monthly service fees for TV and internet recently increased by 60%.  I contacted AT&T the same day I received the bill (about 2-3 days into the billing cycle) and asked for a better rate.  Despite the website having the exact same services at the previous fees I was paying (and $300 offere

Questions

 • AT&T Internet Installation

39

0

0

0

Do I stay or do I leave?

Hello there, I am writing to you with hope that you can provide assistance in my situation with AT&T. On August 20th 2014 my wife and I bought two Amazon Fire Phones from AT&T Store at Northgate in Seattle. We opted to create new account with new phone numbers because the store assistant was unable

Questions

 • Wireless Account

333

8

0

0

Shocked at treatment after assumption of responsibility!

A bit of a long storey, but I find this absolutely rediculous. I have been a customer for 8 or 9 years now, and have always (until recently) had excellent customer service and nothing but good things to say. Turns out I had only been treated decently because my ex wife had the account in her name si

Questions

 • Wireless Billing

281

1

0

0

Outside Sales Rep Ripped Me off in multiple ways

In October of 2018, a Jason Ratzlaff - from the LA area came to my house as a referral.  He told me if I switched my line and my son's line from T-Mobile to AT&T it would cost $125/mo. for the Ultimate and More package.  The first month was an adjustment switching over, but the following 3 months I

Questions

 • Wireless Billing

187

1

0

0

Is Uverse false advertising?

I have a bone to pick with the advertising as I tried to sign up for a service today only to be hit with a hidden fee that support says nothing can be done about. As I dug to learn all I could, I got the following explanation. : $39 Bundle Offer with HBO Included (U-verse TV + High Speed Internet wi

Questions

 • U-verse TV Account

1.4K

3

0

No Show for 3 days though promised priority. Senior mother needs landline. Manager screamed at her.

I have never in my life experienced such runaround, daily promised installation and no show 3 times now at #priority status. What happened to this company. My mother ordered a landline and was promised installation on Wednesday. No one showed. Thursday we called at 8:44am and were promised priority

Questions

 • AT&T Phone Installation

354

3

0

0

AT&T doesn’t take care of its customers

I moved to a new house and was told that I would have to wait for a few days before the service technician would arrive. I waited and he never called, never showed up. My wife called support and was treated like a criminal because she didn’t know my pass code. All she wanted to know was if the techn

Questions

 • AT&T Internet Installation

289

3

0

0

8 Calls to ATT still no repair!!!

I have a bundled account, phone, internet and Directv.  Recently my phone line when dead on a Thursday.  ATT could not set appointment until Saturday between the hours of 10 and 12.  At 4 p.m. no repairman, no phone call and after my husband yelled at many supervisors in India we were scheduled for

Questions

 • AT&T Phone Equipment

210

1

0

0

Closed

Buy One Get One Free LIES. AT&T Scam

My family has been a loyal customers for years, but I have been swindled by AT&T for the last 6 months. I have been paying for 2 phones even though I was told that if I added a new line in the summer that the second would be free. I added the line. I got the second phone. And the last six months hav

Questions

 • Wireless Billing

5.2K

62

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