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Porting number, keeping account, get new number?

Back in 2012, this wasn't possible -- if you ported a number, AT&T's systems automatically cancelled the entire account without any recourse.  I was told back then that "upgrades coming soon" would change how it works.I'm hoping these upgrades have been made and this is now possible: I'd like to por

Questions

 • Wireless Account

727

2

0

0

DSL OK, have dial-tone, can make outgoing calls - BUT CANNOT RECEIVED INCOMING CALLS!!!!

DSL OK, have dial-tone, can make outgoing calls - BUT CANNOT RECEIVED INCOMING CALLS!!!! AT&T says it's my equipment, but I don't have anything on the line but one push button phone and it still won't get incoming calls. All I get is 1 "ting" of a ring. Not even a full ring. I have DSL ok, and dial-

Questions

 • AT&T Phone Features

1.8K

7

0

0

Directv Now and home phone

If I enroll in Directv Now, must I also ask ATT for a landline phone?  That is, I am currently using U-verse’s triple bundle which provides VOIP phone service.  Do I LOSE phone service with Directv Now, as I do not see any mention of a ‘bundled’ offering that included phone service?

Questions

 • AT&T Phone Account

137

1

0

0

Unable to set up an online account for my landline service.

Hello,As of today, my phone is working after a problem with getting the number ported over from Magic Jack. Yay! (Service was ordered 11/2/16 and is active as of 11/30/16.)I would like to set up an online account but the page keeps telling me that I can't. I did receive an AT&T welcome pamphlet with

Questions

 • AT&T Phone Account

480

1

0

0

Landline down 5 days, not storm related. No one will help.

First, this has nothing to do with hurricanes--we live in Tennessee. Four days ago we had a power outage in our area. Not sure why--it was a sunny day with no wind. This isn't unusual for our rural utility. However, this time the phone went out too. We checked the box where the phone line comes into

Questions

 • AT&T Phone Account

130

1

0

0

Need assistance setting up Online account (for payment) with landline phone

I recently had a landline installed at my house with AT&T.This is a basic analog landline with no extra features whatsoever.I received my first bill in the mail a few days ago, and saw the option to pay online.I followed the steps online to create a user account.However, in order to finalize the use

Questions

 • AT&T Phone Account

122

2

0

TELCO Landline Customer In Florida About To CANCEL ALL SERVICES I Have With AT&T

First of all, I have spent LITERALLY hours trying to speak to a real live person concerning my LANDLINE bill, which is wrong. It's nearly twice as high as it is supposed to be.Should be a fairly simple thing, so let me tell you what has happened thus far.1. I am told that Live Chat, Twitter @ATTCARE

Questions

 • AT&T Phone Account

301

1

0

0

Purchased minutes not showing up on balance

I purchased total of 2500 minutes on my landline with my prepaid card this month. Balance shows only 4 minutes. Where are my minutes?

Questions

 • AT&T Phone Account

204

3

0

0

Cannot hear caller/caller cannot hear me

My landline rings, but when answered I cannot hear the caller. Sometimes I can hear voice breaking up with very very faint voice but not enough to get even a word. I called back to a different number and I was able to hear the person clearly, but now he cannot hear me. I tried calling from a cellpho

Questions

 • AT&T Phone Equipment

1.1K

1

0

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call dropping on landline phone when another call comes in

I have an AT&T CRL32102 cordless that I bought 1/29/2019. I have only the one main base, no other handsets. My service provider is CenturyLink. I do not have "call waiting." I was talking to someone yesterday (4/11/2019) when suddenly there was dead air and I realized the call had been dropped. I re

Questions

 • AT&T Phone Equipment

278

1

0

0

Restarted Router and Landline says "NO LINE"

I restarted my router, and my internet came back on, but my phone lines didn't. I checked my router's webpage, and it says that  line 1 is not registered. I've tried restarting the router's phone line, unplugging and plugging the phone back into the router and power outlet, but nothing has worked.

Questions

 • AT&T Phone Installation

1.2K

2

0

0

Traditional Landline Star Codes and Calling Features

  How to use Star Codes ***Some features may not be available in all areas or with some types of service. Some features require a monthly subscription to the service or may incur a usage fee. Feature Description Turn On Turn Off Anonymous Call Rej

Questions

 • AT&T Phone Features

35.1K

5

0

0

AT&T Landline Billing Error. Need Escalation. Unresolved for over 12 months + 3 collection agencies

I would like to speak with someone who has authority and can honestly escalate/ resolve this situation. I am a longtime AT&T customer but I will not acquiesce to customer bully billing.I am being charged for a landline phone that was never installed rather a U-Verse phone was but I was still billed

Questions

 • AT&T Internet Account

111

0

0

0

Port AT&T U-Verse phone number to AT&T Gophone

Greeting folks,I am a current customer of AT&T U-Verse; have both Internet and landline phone. I'd like to port the AT&T landline phone number to AT&T gophone.Can I do that? If yes, could anyone please provide detailed step-by-step instructions?Appreciated for hepls!

Questions

 • More AT&T PREPAID Discussions

249

2

0

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INCORRECT INFORMATION... consistently

Pre-Paid ...  DALE Refused to give ID#       phone conversation complete at 19:08 PST   Misinformation, unknowledgable, arrogant, interrupting, and blocked me from talking to a more senior person.   I STILL DON'T HAVE MY ISSUE RESOLVED... i'M OVERSEAS AND TRYING TO CALL MY VOICEMAIL FROM A LANDLINE.

Questions

 • Account Features

101

1

0

0

Possible exploit of local POTS

Background: I am an AT&T POTS subscriber. In my area, a long distance number requires a "1" preceding the area code of a long distance call; if you do not dial a 1, you get an SIT (special information tone) and a message saying "We're sorry, you must first dial a 1..." On my AT&T residential landlin

Questions

 • AT&T Phone Features

520

5

0

0

Who can help me with my bill??

I have an old bundled account with my home phone and Dish Network. My bill is usually about $193 for both. This month, its $307. I looked at the bill and I'm being charged for two pay periods on Dish.So I first used the chat to speak with a rep, and he indicated that this issue would have to be addr

Questions

 • AT&T Phone Account

220

0

0

0

AT&T "Landline" service

Is true copper wire AT&T landline service being offered or is it actually only "wireless" or Internet dependent U-verse voice connected phone service?

Questions

 • AT&T Phone Features

1.8K

3

0

0

Need landline and wireless bills decombined for cell phone upgrade!

I have been getting the runaround as usual re: having my landline service disconnected. I've been trying to accomplish this since Jan 2018. Here it is the middle of April and no change. I haven't had use of my landline phone for some time now, and yet they can't seem to get it disconnected (although

Questions

 • AT&T Phone Account

164

1

0

0

Is this what it is?

AT&T may review all possible recordings of my conversations with AT&T Customer Support Representatives to validate that all I have said is honest and true, not to the best of my ability, but just plain 100% true. 1. I had an AT&T Support Representative, over the phone, transfer ownership of our AT&T

Questions

 • U-verse TV Account

312

0

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