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Worst Customer Service Experience Of My Life...TWICE

My experience with ATT's customer service has the been the worst I've had in my life. If there was some way to get this information to the masses I would do whatever it took. I would shout it from every rooftop if I knew I could save even one poor soul from the agony and frustration that is the ATT

Questions

 • U-verse TV Account

397

1

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0

IMO Indirect Mobility Offer - Discount / On-going Billing Issue

Hello, I am currently a Best Buy Manager in California and having major issues with the IMO mobility offer. I have had my offer removed for some reason last month, and spent hours upon hours to reinstate it. After reinstating it, my discount is no longer applying. It has been two months of being bil

Questions

 • Wireless Billing

176

1

0

0

AT&T employee made sign-up offers, outlined in an email, then disappeared. Now I am left in limbo...

Hello, due to a number of issues I experienced when initially setting up my service I had decided to go with Spectrum in lieu of AT&T. I was then transferred over to a specialist who made several offers to get me to sign up with AT&T instead of Spectrum, including two free months of service (phone a

Questions

 • AT&T Internet Account

212

0

0

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Issues with Update to Oreo.

I upgraded my Samsung S8 to Oreo and a lot of my apps disappeared off my screen including the phone keypad! I had to go into Google play store and add a keyboard so I could dial out and make phone calls.  Did this happen only with AT&T updates to Oreo? I saw that some people upgraded to audio but di

Questions

 • Device Features

165

1

0

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Issues Making A Call

I have been trying to call my ex husband's grandmother so I can check on my son for about a week now. At first it was a tone and that was it. Now it's a recording saying "your call cannot be completed, try again later". I did try restarting my phone, I also tried to troubleshoot suggested on another

Questions

 • Network Coverage

137

3

0

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iPhone 6 Space Grey Front Camera Crescent Issue...?

I have an iPhone 6 64GB in Grey that has had an issue that keeps happening even after Apple repairs it...My front camera begins to have a crescent appear...I will link a picture as it seems to be a fairly common issue with the 6 model and seems pretty specific to the Space Grey color weirdly enough.

Questions

 • Apple

1.4K

6

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Sound issues with Uverse TV

I have 2 tv's that have issues with sound. Both are using vip 2500 wireless STB's both connected with hdmi. Neither TV has any problems with anything other than Uverse. Tv #1 is a 2018 Vizio E55-f1.  The problem with this tv is often recordings will lose sound.  Sometimes it's when you first go to s

Questions

 • Watching U-verse TV

555

9

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Facilities Issue with no estimated time of completion? How is that possible?

I originally went online and signed up for Uverse internet on 11/19/2014.  Before the website started it asked for my address to see if ATT Uverse is offered in my new location. Once ATT Confirmed that they provide service I selected the ATT Service that suited my needs and then picked from the avai

Questions

 • AT&T Internet Features

346

2

0

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Still having issues with unlocked note 3 and software updates.

Hello, I tried seeking helpa bout this issue a few days ago, but to no avail. I have a factory unlocked (by AT&T) galaxy note 3 that is currently being used on another network. The lollipop update was pushed out on the 24th and while I'm aware I can't get the automatic notification from att since I'

Questions

 • Android

1.9K

4

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Why is it, that when im connected to WiFi, my phone is using data instead.

Hi, soo even when im connected to wifi.... strong wifi.. my phone is using data.. it shows both wifi and data symbols in the status bar.. and will show 4G "data" coming and going.. and everyone once in awhile wifi "data"...its been eating up my data and killing my battery quicker than normal I have

Questions

 • Data & Messaging Features, Internet Tethering

605

2

0

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Repeated Uverse Billing Errors and Issues - No Help!

Any one know who to contact for escalation on continuously having billing issues and errors with Uverse products and promotions? My bill randomly went up $60+ after I received a set top boxer receiver replacement since my previous equipment failed. This happens EVERY TIME I contact technical support

Questions

 • U-verse TV Account

264

2

0

AT&T messaging app not showing incoming texts

I'm visiting family in another state and the cell reception here in the mountains is awful.  I'm using the AT&T messaging app to text via WiFi on my computer to keep in contact with friends while I'm visiting, and it works ok for awhile then it removes all the other side of the conversation and only

Questions

 • Data & Messaging Features, Internet Tethering

1.2K

1

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Cannot link an account (SRAS120)

I'm trying to make an account since I recently recieved an error saying this below and I can't even make an account or connect because the link takes me to a page that currently isn't avaliable. AT&T High Speed InternetImportant Message from AT&TYour account needs immediate attention. Residential cu

Questions

 • AT&T Internet Account

568

0

0

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What the **** is going on with your company? Are there any competent people left?

To Whom It May Concern,   I tried messaging multiple people but I would not let me so.... Now it goes here.       I do not even know where to start! I will go through this whole debacle one last time (hopefully) so I can finally get some answers (again hopefully).   Lets go back to last Wednesday (7

Questions

 • U-verse TV Account

386

4

0

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New Customer + Fiber Internet dropping every night 12+ hours

I've been an AT&T customer for about two weeks now. For the past 4-5 days or so, my fiber connection has been dropping every night any time between 9:29pm - 11pm and will not come back until approximately 12 hours later. The gateway itself will lose the broadband light and occasionally flash red. I'

Questions

 • AT&T Fiber Equipment

1.2K

4

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Ongoing outage in San Jose

We've been without phone, internet and TV U-verse service since Sunday (5th day and counting).  Service workers have been in my neighborhood every day but missed our appointment on Tuesday and nobody can give us a revised ETA for a fix.  Can anyone help?  This is getting ridiculous.

Questions

 • U-verse TV Account

1.4K

1

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No service

For the past couple of days my services have been limited (calls drop or don't come through) Well my phone hasn't rang ALL day and it won't let me make a call and keep giving me a message about emergency calls only. My tex messages are not being sent either.

Questions

 • Android

82

1

0

0

ORDER STATUS. LACK OF URGENCY FOR LONG TIME CUSTOMERS.

I have ordered my new phone online and AT&T had given me ranging dates when it will be shipped out. Well, it has been passed that! October 1 - October 3.  it is now the 8th! My current phone I'm using is busted and the screen goes blank at random times. So when I get a text, I won't be able to see i

Questions

 • Phone & Device Upgrades

780

0

0

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How will we know when Secure Family issues are resolved?

Secure Family has serious issues.Doesn't map properlySlows internet/data functions for companion app users to a painfully slow crawl it nothing at all.Does not allow access to specifically approved websites.There is a long, ridiculous list...BUT How will AT&T customers know when all the bugs are wor

Questions

 • Account Features

375

6

0

BOGO BILLING ISSUE

Eleven months ago, I went into a local store to get that BOGO iphone 8 deal that was going on. I completed the deal and was told by the store that I would be charged for the second phone for three months, then I would see a credit for those three months on the fourth bill and I would get a credit fo

Questions

 • Wireless Billing

193

2

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