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Looks like you recently upgraded this device, so we can’t unlock it yet

I have been trying to unlock an iPhone 7 on AT&T unlock portal. However every time I submit a request I get "Looks like you recently upgraded this device, so we can’t unlock it yet. Try a new request in 14 days. Wait 30 days if this is a business account.". I have waited over a month now and still g

Questions

 • Apple

610

3

0

0

iPhone 7+ can only send or receive calls via bluetooth

I have an iPhone 7+ it is apx 26 months old and as of this last update I can no longer send or receive calls unless on Bluetooth. The call will go through but will be deadair on both ends. Furthermore the speaker button on the screen is grayed out. I also can not make voice recordings or sound recor

Questions

 • Apple

864

0

0

0

When am I eligible for an iPhone 7 upgrade?

When I eligible for an upgrade?

Questions

 • Apple

2.6K

27

0

0

Pre-ordered iphone 7 with trade-in iphone 6

My husband and I went to At&T store this past Saturday to pay off our current phones, pre-order the iphone 7 and 7 plus and trade-in our current phones. We understood that my husband's iphone 7 will essentially be free with the trade in offer of $650 and since i ordered the 7 plus, i will also recei

Questions

 • Phone & Device Upgrades

1.4K

12

0

0

iPhone 7 data does not work

Hello, I live in Baltimore but am currently in Kansas City. I have been here for a few days and my data has worked fine. However, around 7 am this morning my data all of a sudden stopped working. I googled the issue and have gone through multiple troubleshooting tutorials and have used the ATT Troub

Questions

 • Apple

719

2

0

0

No voicemail messages on iphone 7

Over the past couple of months, my friends and colleagues have said they left me voicemails, but there are no voicemails or indications on my phone.  I will receive missed call notifications.  Anyone else have a similar issue and if so, what did you do to resolve the issue? Thanks!

Questions

 • Apple

113

2

0

0

Duplicate texts in group messaging

Hello, My iphone 7 started, as of this week, sending me a new message every time I respond to a group message. It's just annoying. I'll reply back to someone, then a few seconds later get the message and it looks like it's coming from someone else but it's from me.  So the converstation has me in th

Questions

 • Apple

4K

1

0

0

iPhone 7 pre-orders Sept 9

I didn't see a thread in place so could someone remind me of the hurrdles we must survive in order to place a pre-order for an iPhone 7 on Sept 10?   I will be in Brazil (same time as EST) all next week with long working days. It will be very difficult to follow Apple news on Sept 7 and especially A

Questions

 • Apple

1.3K

10

0

0

New iPhone 7 Activation error

I bought my new iPhone 7 yesterday and i can't activate it.   This is the error message that comes up whether I use my old SIM card, the new SIM card, wifi, cellular connection,  or hard restart.  Nothing works.   Could Not Activate iPhone we could not complete the activation your iPhone.  The SIM c

Questions

 • Apple

268

2

0

0

iPhone 7 Upgrade Eligibility

I was thinking of paying in full for an iphone 7 at at&t, using my old prepaid plan on it, and waiting 6 months to unlock it. After I unlock my phone from at&t, can i get an upgrade to, say, a new iphone model for free, or do i still have to pay full price for that new iphone? or is it like a discou

Questions

 • Apple

788

5

0

0

No voicemail notification on iPhone 7

I have tried to set up visual voicemail on multiple iPhone 7's on my prepaid AT&T account with no luck. My wife and I both have the same AT&T prepaid account and visual voicemail works fine on her iPhone SE but not my iPhone 7. It's not just that visual voicemail is not working, I also do not get an

Questions

 • Phones, Tablets & Devices

1.2K

6

0

Unlock used iPhone 7

I bought an iPhone 7 for AT&T online and when I try to submit an unlock request it tells me that is it still under contract. What are my options to get this phone unlocked so I can use it for a carrier that has better service where I live?

Questions

 • Apple

453

2

0

0

Phone cuts in and out on iPhone 7

Just switched to AT&T last night please don't make me regret it. Phone calls are cutting in and out just like every other question in the forum. Where in my settings can I do something about this please and thank you.

Questions

 • Apple

156

1

0

0

Got my iPhone 7 plus today and its a DUD! What do I do?

A few minutes ago I got my iPhone 7 plus 128 gb Gold. I turned the phone on and swiped a few times on the welcome screen. On the set up wifi section the screen suddenly becomes hazy and blurry and fades into black (dead). The phone will not turn on at all after this. I noticed that the battery was a

Questions

 • Apple

312

6

0

0

AT&T Grandfathered Unlimited Data - Restricting 'Free' Features with iPhone 7 / iOS10

It's no secret that all carriers have moved away from 'unlimited' data plans in favor of tiered monthly limits.  With Apple's release of iOS 10 and the iPhone 7, it looks as though AT&T has discovered a new way to try and force its most loyal customers into submission.   Being grandfathered into the

Questions

 • Data & Messaging Features, Internet Tethering

2.8K

15

0

iPhone 7 Plus order cancelled

My highly awaited iPhone 7 plus order is cancelled by AT&T after 1 day of accepting order. I had placed order on 9th Sept and supposed to receive order on 16th Sept. I need this phone before 6th Oct as I am travelling to UK for 1 month after that. Now if I place new order in store, I will get phone

Questions

 • Apple

538

3

0

0

Order Canceled Without Notification

After multiple attempts to place an order online to upgrade my iPhone 6 Plus it was discovered that the find my iPhone feature was turned on. This prevented the ability to process an upgrade order. Once this was turned off, my order was placed with and estimated shipping date 10/21-10/28, about 6-8

Questions

 • Phone & Device Upgrades

1.4K

5

AT&T are CROOKS/Theives

AT&T is stealing from me and I have been a loyal customer for 7 years and never been late on one payment. Back in September 2016 when AT&T was having the promotion to get the free iPhone 7 when you trade in your iPhone 6 was a scam. It is now May 2017 and I have yet to receive my credits for the pho

Questions

 • Wireless Billing

844

7

0

0

Apple Iphone 7+ Bluetooth Stuttering Issues still after almost 4 months

It has now been 113 days since I opened my first case with AT&T and Apple about the bluetooth stuttering. After a lot of testing on all Iphone 7's the Iphone 7+ AT&T Model A1784 is defective. There are tens of thousands, if not millions of users with this issue and it effects many bluetooth

Questions

 • Apple

8.7K

23

0

Closed

Your IMEI number & device don't match

I submitted requests to unlock iPhone 7 which I know for sure are locked to AT&T but got the following response from AT&T unlock portal.  Anyone else had same issue could you please let me know how you resolved it? Thanks   Subject: Your IMEI number & device don't match We can't complete your unlock

Questions

 • Apple

3.7K

7

0

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