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How do I file a formal complaint for billing dispute with AT&T

I have been with AT&T service for over 10 years. We were one of the charter U-Verse customers in our area when U-Verse launched. Until recently, we had never had serious issues with our service. I always made sure to call in prior to promotion expiration dates and they always worked with me on renew

Questions

 • AT&T Internet Account

451

0

0

0

Can't Unlock LG V-35. FCC complaint?

I purchased a brand new AT&T version LG V-35 online through amazon. I do not have service with AT&T and wish to use another network. I've gone through AT&T's online unlocking process via the IMEI and no matter what, I get an email 24 hrs after submitting the request that states that I didn't confirm

Questions

 • Other Phones & Devices

241

5

0

0

Unlimited Data Throttling

I am aware of the policy. I am aware of AT&T's stated reasoning for that policy. What I'm here for is: -I contacted AT&T customer care and inquired why the policy is to throttle only unlimited users and not the mobile share users. Also why is the cut-off 5GB. In addition to the normal answers of, "b

Questions

 • Data & Messaging Features, Internet Tethering

3.6K

14

0

0

Bogus Charge Turned Over to COLLECTIONS After Three Weeks???????????????!!!!!!!!!!!!!!!!!!!!!!!!!!!!

On 10/08/17, we began wireless service with AT&T and then canceled on 10/21/17 and returned all equipment to the store on top of paying for the restocking fees. This was all well within the Buyer's Remorse period and we were assured there would be no added charges and that our bill would be correcte

Questions

 • Wireless Billing

72

0

0

0

Need my service back. Told it was restored but isnt

After a long 23 days of multiple calls and chats.  I was finally told on phone don't worry we have succesfully restored service. My supervisor is glad to help and sorry for unconvince the last few weeks etc.  Transfered to billing was told the amount wasnt in notes so another hour and half wasted si

Questions

 • AT&T Internet Account

103

0

0

0

Ooma VOIP being blocked by AT&T?

Has anyone else had issues with their VOIP phone being blocked or throttled by AT&T? I've had AT&T since February and Ooma has worked perfectly fine since then. But in the last week or so, I suspect they've started to block my service. I've been on to Ooma many times and they say nothing is wrong th

Questions

 • AT&T Internet Features

1.7K

3

0

0

AT&T Fixed Wireless Internet launched in Georgia...where exactly?

So according to AT&T we now have fwi in Georgia:http://about.att.com/story/first_wave_of_fixed_wireless_internet.htmlBut I see no info about what rural/underserved communities actually have this in Georgia.In fact when I follow the link in the above article for more info https://www.att.com/internet

Questions

 • AT&T Internet Plans

1.9K

11

0

0

Closed

AT&T Refuses to Unlock Device - Complaining to FTC & FCC

I believe that AT&T is using deceptive business practices to squeeze extra billing time from wireless customers who are trying to switch to another carrier. My experience is that I paid off my phone and requested an unlock from the AT&T Device Unlock Portal. For a week, it reports that I still have

Questions

 • Apple

1.7K

8

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