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Merged Account Nightmare + Threatening Letter from AT&T's Debt Collector (3rd Party)

Why did you set this previous message to private, the public should know of your lack of effort and terrible service?I used to have a uverse account, along with wireless and internet (which they outsource locally) with AT&T and decided to cancel the uverse account or DirectTV. It's been an absolute

Questions

 • AT&T Internet Plans

66

1

AT&T Thanks App Login Issue

As it seems with many folks on here, I am having issues logging into the AT&T Thanks app. After putting in my credentials (which feels like for the hundredth time), it starts to load for a few seconds and then an error message pops up: "Uh oh. An error has occurred. Please check back later." I am ce

Questions

 • AT&T Internet Account

266

3

0

0

sbcglobal.net address - Missing past received emails

I signed into my sbcglobal.net email address, and I am missing emails that were received before March 19. All emails received between March 19 and Oct 9, 2014 are missing from my inbox, as well as emails received between 2014 and 2011

Questions

 • AT&T Internet Email & Security

18

1

0

Unlock code from AT&T does not work (Samsung Galaxy S5)

Hello,I am trying to unlock my Samsung Galaxy S5. My unlock request was approved and AT&T gave me the 8-digit unlock code.I followed the unlock steps that they gave to me:1. Power off the device, remove the battery, and insert a non-AT&T SIM card.2. Re-insert the battery and power on the device with

Questions

 • Samsung

1.3K

3

0

0

The IMEI you entered does not appear to be an AT&T wireless phone or tablet.

Hello,I am an AT&T gophone user. I was trying to unlock my Samsung Galaxy S8 which I preordered from the Samsung official website. It is an AT&T version. I was trying to unlock it because I will go to China during the summer, and I want to use a Chinese SIM card during that period. (And I will still

Questions

 • Samsung

190

1

0

0

Export to PDF function is not working

web page displays System Error We seem to be experiencing system issues. Please try again later. This has been going on for weeks

Questions

 • Account & Usage

19

3

How do I get some help!?!?

I've been asking for help with a billing issue for 75 days now (since 29OCT19). I've called, i've chatted, and i've given up hope of ever finding a decent person at AT&T. Is there any way to get a hold of any office other than the call centers?!?!

Questions

 • Wireless Billing

99

3

0

What is going on with the new authentication requirements?

Yesterday my att mailbox suddenly stopped working on all of my devices. I spent several hours today attempting to fix it. Eventually I got it working by creating a new secure key, but I'm still scratching my head over what exactly happened, if it will happen again, if making a secure key was the "pr

Questions

 • AT&T Internet Email & Security

10

0

0

Galaxy A6 Fails to Install 11/6/2019 Software Update

My Samsung Galaxy A6 successfully downloads the latest software update released on November 6, 2019, but always experiences an error at 24% during installation and reboots without updating, telling me the installation was interrupted. I have more than enough memory for the update, I cleared the cach

Questions

 • Samsung

79

1

0

0

using a Factory unlocked phone purchased in the UsA

I bought Samsung galaxy note 8 my unlocked phone from Bestbuy and ever since I changed from Samsung galaxy 7edge with the same sim card on ATT super sluggish and drops/never makes calls now wifi calling n/a. I'm pretty sure it this is due to 5g upgrades happening. issue with seeing screen shots , v

Questions

 • Samsung

23

4

0

My order on a new line has been canceled TWICE!

I'm a new customer to the AT&T company and I'm already disappointed in the service being provided. I live on an island in Alaska and the nearest AT&T store is a 20min flight away; I have no way to make it in person to the store and sort this out. I've had my first order canceled without expl

Questions

 • Wireless Account

24

1

0

Email account Hacked/Unknown email added as primary and changed my primary to a sub account - Now I can't access or reset password

I tried to log in to my email account that I have had for 23 years now. It wouldn't accept my challenge question answers when I tried to recovery my password and then told me it wasn't recognizing my user id.  I received the email for my user id and it shows an unknown email address not at all

Questions

 • AT&T Internet Email & Security

15

1

0

Receipt

How Can I get my receipt of auto-payment prepaid bill?? Also, I changed credit card for payment more than 3weeks before bill charged,  However Charged from OLD card! WHY??   

Questions

 • Account & Usage

15

1

0

Gateway authentication failure message

I've tried to reset the modem I've unplugged it - I've held down the reset button - done all the things.All the lights are blinking green - but I still cannot connect to the wifi - "Gateway authentication failure" every timeTried connecting to 192.168.1.254 --- per some online digging for the answer

Questions

 • AT&T Internet Equipment

206

2

0

Device unlock error

Hi, I applied for unlocking the phone at the official website and the email showed this: You've tried to unlock this device too many times. Wait 30 days and then submit a new request. Could you please help me to unblock my device? Thank you.

Questions

 • Apple

15

2

0

What does customer service mean (was: Why does support lie about plan costs?)

6/30 @ 11:25 I started a chat with support (Patricia) based on what I saw on the ATT site. It seems I could upgrade my plan for $10 per line, but then get a $10 per line discount, making my bill exactly the same for an upgraded plan. Patricia confirmed that: Patricia : I can see here that you have E

Questions

 • Wireless Billing

49

9

0

AT&T contractor (TC Underground) screwed up my street light

A contractor (TC Underground) came out to my property to run a line from a box in my yard to a neighbors house. when the dug a trench/tunnel to run the cable, they cut into the line running to my streetlight. If I would not have caught them at my house when they came back I would not have known. I h

Questions

 • AT&T Phone Installation

24

6

0

Can't delink multi-line discount.

I have two GoPhones linked under one account for the multi-line discount. I am attempting to remove one, but keep getting the message: "We seem to be experiencing system issues. Please try again later. ". I tried three different browsers, and the problem is still here. Does anyone know what could be

Questions

 • More AT&T PREPAID Discussions

762

1

0

0

Dispute again unmatch device, condition on trade-in

AT&T mess up my account, bill, credit, and solutions whenever I try to deal with hardware. I have 4 devices I upgraded over last december and this january. I spoke to handful of reps to resolve this issues with going through different departments in different days and many hours. I reco

Questions

 • Wireless Account

15

1

0

RBL Removal

I am a postmaster for a dedicated server with a newly assigned IP address on February 23, 2020. Ever since, emails originating from our IP are being blocked on att.net domains. This, despite a stellar record of activity from all domains hosted on our shared server when it was on another IP that att.

Questions

 • AT&T Internet Email & Security

287

1

0

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