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Phone will not provision correctly, prepaid account completly messed up

So here is the what happened: Order an eSim from AT&T's Prepaid site and during the order process it asked if I wanted to transfer my number from my old carrier which I said yes and gave the info. Well when the eSim arrived I tried to activate it and it showed on the AT&T prepaid activati

Questions

157

4

0

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new Cell Booster model SS2Fll

Received the new Cell Booster model SS2Fll and set it up right away, took about 20 min to finish its process of starting up. Had GPS lock, GPS unit is on window like it specifies. Now 20 min later there is NO LOCK for GPS. Now getting "Location Unknown" error in the 'cellbooster.att.com' login sc

Questions

708

2

0

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email to text not working

I am a fireman and recently switched to AT&T from T-mobile. Our county emergency dispatch center sends out alerts to first responders with details about the emergency from an email address that are then received as a text message on our phones. Since I have switched to at&t I no longer recei

Questions

831

7

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Can't get help on bill

I'm traveling internationally. Before we left the US we put our phones on no roaming, no cellular data, etc.  We have only used wifi (and things like Line and Whatsapp).  My bill includes international charges.  I cannot get a hold of customer service, when we try chat (which I did 1

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580

12

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How do you cancel a landline-person is deceased

We have been trying to cancel landline since June of this year.  We have spent HOURS on the phone with 'customer service'..no help..no one has records..no idea what number is, agents hanging up. I have sent Death Certificates, and made countless attempts to rectify this. BUT STILL GETTING BI

Questions

835

2

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eSim not working

Hi! I tried to convert my sim into an eSim in the cellular section of ios (iphone 12), it said There was an error, unable to complete action so I didn't try again, but now it says Sos calls only and I don't have any service, I have tried to convert to eSim again on different Wi-Fi networks, but I al

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4.5K

2

0

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BYOD Pixel 4 - Your device is not compatible with the AT&T network

I am trying to connect my Pixel 4 (G020I) to the ATT network via eSIM... However, when I put my IMEI number into the ATT BYOD system, it says "Your device is not compatible with the AT&T network." despite it being listed on the compatible devices list. Is this a glitch in the system, or should

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986

6

0

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New to AT&T and cannot receive texts from short code numbers (verification texts)

Hi to the AT&T Community, I am new to ATT (3 mo) and ever since I made the change, my iphone stopped accepting text messages from any business who sends me a verification code. I spent half an hour on the phone with AT&T technical support only to be told that the rep had to write up a tick

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1.6K

6

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Unlock bootloader on AT&T motorola.

Greetings, I have an older pre-paid motorola device I am no longer using and would like to unlock the bootloader. I went through the steps on the Motorola site and was informed my device was ineligible for unlocking the bootloader (due to being a carrier locked phone). I went through the AT&

Questions

506

2

0

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BYO Phone Features

Is it possible to use WiFi calling and call forwarding on an unlocked Motorola phone? If I try to forward a phone it says Network or SIM card error.

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164

4

0

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Would like to add a new contract but only see no commitment pricing when trying to upgrade?

Hi all, Perhaps this is a lame question but here goes: I am an existing, long-time customer of ATT on a family plan without a contract.  There are several mobile phones on the plan, some of them are very old.  I would like to upgrade one phone from a non-smart to a smartphone. When trying to upgrade

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3.1K

3

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Cannot activate prepaid service after purchase of $300 for 1 year plan

I recently ordered the AT&T prepaid $300 for 1 year promotion from the AT&T site on Monday, January 6th . I received my SIM card and my number port status from my prior carrier shows as confirmed. However, whenever I try to activate, I get a GA309: "We hit a snag" error. Because AT&T hasn't activa

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1.3K

1

0

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Unlock Note 4

I am trying to open an unlock request for my Note4, which is not under contract. But I am getting an error - Error: We found no record of the IMEI Number you entered. Check your device's 15-digit IMEI Number by dialing *#06# (errorCode.ULP2003)   Pls help me    Thanks Prajeesh [edited for privacy-pl

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2.5K

4

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DSL service cancelled, still receiving bills

I canceled my DSL service last month and paid my last bill. This month I am being billed again for the service. The customer service telephone number on the bill has a recording that says it is no longer in service. When I call 800 288 2020, using the menu system, putting in the account number, it s

Questions

67

1

0

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Solicitud Erronea de Liberacion

Buenas noches amigos, hace unos dias compre un telefono Kyocera de At&t, realmente queria liberarlo para poder usar un chip en mi tierra natal (Venezuela) cuando viaje para allá, asi que procedi a hacer la solicitud de liberación de forma normal, pero por distraido escribi mal el correo electronico

Questions

365

1

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Problems with sbcglobal email.....AGAIN!

My sbcglobal email works fine on my Windows laptop, but keeps getting an error message "the connection to the server failed" on my iphone and ipad. I deleted my email on both devices.  I was able to set up the sbcglobal on my phone and it worked for a while but now i'm getting the same error m

Questions

234

1

0

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Trying to unlock a paid off phone that system thinks is not yet paid off.

I would like to be able to activate this device again, it has not had active service for some time. I saw a forum post from several years ago here where another user faced the same problem. The model number is SM-G889A which translates to a Galaxy XCover FieldPro, I am not sure if I should post the

Questions

147

2

0

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$25 for 1GB and $25 for tablet

I have a 1GB data share plan for my iPhone 5S. This is the only device I own and the only device that I should be charged for. My plan details, however show another $25 charge that simply says 'tablet'. I don't own a tablet and cannot remove the device. What is this charge? Just out of curiosity, wh

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1K

2

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Calls, Texts & Data randomly going out (iPhone 13)

I have had this iPhone 13 for the last six months. Yesterday suddenly I noticed I had no bars, could not make calls or send texts. Essentially only able to use WiFi, though WiFi calling wouldn't even work.  Contacted AT&T and used their suggestion to restart Network Settings and/or take th

Questions

169

2

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Network locked / Fraudulent device given

I am from India. I purchased an iPhone Xs last year for my personal use from a local vendor. The phone worked perfectly for a year and suddenly stopped working in May. The network is locked and I cannot use it besides as a dummy phone. While searching for the reason and after the visit to the Apple

Questions

149

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