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COMPLAINT ABOUT ATT FAILING TO GIVE ME THE AMOUNT OF REWARD CARD PROMISED

I signed this contract and was promised a $300 reward card. However, I never received anything in the past 5 months! I called the reward center yesterday, they said now I can only claim $200 because the rest $100 is somehow expired!!! So REDICULOUS that I somehow am responsible to track this $100 wh

Questions

 • U-verse TV Account

147

2

0

0

Device unlock instructions don't reflect reality

I went through the att.com/deviceunlock and entered everything on 6/17/21. I got an email saying click on this link to confirm within 24 hours. I did it about 12 hours after the request. I don't recall seeing an error. Then later I click the link in the email to check status. Website replies system

Questions

 • Android

15

1

0

Bad Customer Service Turned To Good

A few weeks ago, I had to get my telephone number changed due to a fraud alert. After the representative realized that I wouldn’t be buying any additional services, she changed my number and immediately hung up on me without offering a choice of number or even telling me what my new number was. Luck

Questions

 • AT&T Internet Installation

10

0

0

0

Help, someone else has all my account details!

I have been having an issue with the new account I just opened with AT&T. I have called in and been on live chat with many customer service reps to no avail. An unknown number is associated with my number and email and set as the primary account holder. When trying to register or log in I am

Questions

 • Wireless Account

26

2

0

How do I file a complaint regarding an AT&T store?

I had an awful experience at a local AT&T store. Who can I speak to regarding this?

Questions

 • Phone & Device Upgrades

14

1

0

File a Complaint

In March I was dumb enough to decide to switch from Verizon to Att. Worst choice i’ve Made, since March I have had issues from porting my number in speaking to 4 different agents ( just to port in) to currently being lied to by two the customer service agents.  I decided to port in one number in, th

Questions

 • Wireless Account

146

2

0

0

Being charged after cancelling

Because of the Coronavirus I was sent back home to Canada as I am an international student studying in New Jersey, and my phone plan does not work here. I decided it was not affordable getting the international plan or add on so I was going to cancel my prepaid, get a new Canadian phone plan while I

Questions

 • Wireless Billing

19

1

0

Where is my SIM card in-transit now?

Hi. I’ve been waiting several days for my SIM card; the latest it was supposed to arrive is Wednesday and today is Friday. I cannot get through to anyone at ATT and the system keeps hanging up on me. How can I track the status of my SIM card? Thank you.

Questions

 • More AT&T PREPAID Discussions

6

1

0

Too long a wait for repair !!

Started Mon 1/11 late afternoon: I tried all last night to complete a request for repair service. I have no dial tone, completed video # 1 from the trouble-shooting page, NO dial tone at the Network Interface box. Have already been to a local AT&T store. I was told that there were system-wide is

Questions

 • AT&T Phone Account

10

3

0

At&t prioritizes new customers over existing ones!!

I have been with with AT&T for about 3 years now and have had nothing problems ranging from honoring payment arrangements, to lagging with their $80 unlimited plans, now to getting someone out here to fix my internet when it has been a week of me having problems! On monday august 16,2021 my inte

Questions

 • AT&T Internet Equipment

14

1

0

911 emergency calls drop due to Poor Celluar data in 30039 zip code area.

One bar to No service but AT&T wants a monthly paid bill with a surcharge for Gwinnett County Tax. One account for one phone plan that has been active since 2003 and this is how the loyal customers are treated. How can one rely on AT&T if service complaints are not met in the community?911 c

Questions

 • Network Coverage

19

11

0

Made Full $75/Month Payment & Account Shows $60 Still Owed

I have been using the $75/month prepaid plan for a few months now. I also usually purchase one or two extra data packs for hotspotting during the month each totaling at $10.75. Yesterday was the last day of my plan. I made a full payment including taxes which totals $80.59. Payment was made before m

Questions

 • Account & Usage

21

5

0

My Wifi is connected and won't work

My wifi has been working on other stuff but my tablet and PlayStation won't work what am I supposed to do? I tried resetting, unplugging the stuff, and waiting awhile but nothing will work they say they're connected but they won't go to the internet what should I do?

Questions

 • Other Phones & Devices

32

1

0

Group Texts Failing

Hello AT&T,   I've been with AT&T for decades and this failing group test is a HUGE defect that is making me switch carriers.  Why hasn't AT&T resolved this group text issue after many years of complaints?? I am in the tech industry and when we hear of the same case issues repeatedly, we fix the iss

Questions

 • Data & Messaging Features, Internet Tethering

22

4

Verizon Number Ported to AT&T

My boyfriend is about to be on a plane for his deployment so I’m asking on his behalf. He ported his Verizon number to a new iPhone 12 yesterday through AT&T but isn’t receiving/can’t send texts from numbers other than iMessage. For example, his Venmo account needed to send a confirmation code t

Questions

 • Apple

16

5

0

Slow U-Verse Internet Speeds -- and Can't Speak to Anyone for a Fix

For the last 10 days or so, my U-Verse Internet has been at 1/10 or less of the contracted speed.I try to contact technical support, but get a circle (Edited per community guidelines): the message says that, due to COVID-19 it may take longer to speak to a representative, but I never get that far;

Questions

 • AT&T Internet Equipment

16

0

0

Continued Billing Issues

I have patiently been waiting for a credit on an iphone XR since May 2019. I have had countless conversations (documented through text) with the store manager. At this same location throughout my time as a customer, I have purchased two Apple TVs, a home speaker, ATT Now service, and 2 apple watches

Questions

 • Wireless Billing

17

2

Sent trade in phone to wrong place!!

The package my phone came in came with a return label, so of course I mailed my trade in phone to that address. Then a week later, a return envelope shows up that tells me I should not have done that. I have not received my old device credit and need help immediately in resolving this issue. Thank y

Questions

 • Phone & Device Upgrades

13

2

0

Old phone was shut off, now saying there won't be a shipment until the end of next month!

I ordered a phone through ATT from a sales rep that was at Sam's Club. I was told I would get 10$ off my bills if I ported my old phone number and got a new phone through them. I paid $30 for this. First, I had an issue with porting the number, which took nearly a week to get fixed after calling 6 t

Questions

 • Wireless Account

19

4

0

FREE HBO Trouble

I just upgraded my wireless package that includes free HBO. But when the system checks my wireless number it shoots back that "We're Sorry, but your number isn't eligible".

Questions

 • Account Features

18

1

0

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