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Bills wont stop after cancellation.

Hello. Since April 2014, I've call AT&T about an issue about my wireless internet and I thought to ask if there were any promotion going on with the internet. The lady said that the were a promotion with the internet but its bundle with a home phone. I told her that I'll just stick with just the wir

Questions

 • AT&T Internet Account

341

1

0

0

How do you cancel Uverse installation you no longer want??

I have had AT&T wireless for years and decided I wanted U-verse bundled. I called about a week ago to see what kind of deal I could get. After being on the phone with the sales guy for about an hour, I was promised all this stuff at a great rate. We scheduled the installation appt. and I asked for a

Questions

 • U-verse TV Account

3.3K

6

0

Porting number, keeping account, get new number?

Back in 2012, this wasn't possible -- if you ported a number, AT&T's systems automatically cancelled the entire account without any recourse.  I was told back then that "upgrades coming soon" would change how it works.I'm hoping these upgrades have been made and this is now possible: I'd like to por

Questions

 • Wireless Account

727

2

0

0

AT&T Uverse & DirecTV

We agreed to switch AT&T Uverse TV to DirecTV Choice program (but maintain landline + internet) in order to lower monthly bill.During the negotiation with AT&T cancellation dept on March 11, it was conveyed to us that there will be a single bill form AT&T at a set amount, no sport package, no activ

Questions

 • U-verse TV Account

237

1

0

0

Still billing after cancelled service & router returned, keep getting statement, email, late fee

I am ATT customer for over 20 years and still using wireless service. I had cancelled my U-Verse internet service on March 1, 2017 and returned the router (was told to return within 10 days after cancelling service).  AT&T is still billing me.  I called 3 times (almost every 2-3 weeks) to check on t

Questions

 • AT&T Internet Account

2.2K

13

0

0

asked to cancel the service but is charged an extra month fee

Ticket number 4060728610AMy internet service contract expired June 23 and I called before hand to schedule a cancellation.Then I got service from another internet service provider and believe ATT can handle this correctly. However, I never receive a notification on how to return the device, and I ca

Questions

 • AT&T Internet Account

153

2

0

0

Corporate monster who cares ZERO about cusotmers?

Review should be a NEGATIVE 100. This has become the most horrific company I've ever had to deal with. They're nothing but a corporate monster that really doesn't care about customers. We've had Direct TV and Internet from them for years. The end of January our Internet went out, a tech came out and

Questions

 • AT&T Internet Installation

229

2

0

0

Your agent terminate our numbers by mistake

This happened yesterday (June 14). the story is I was trying to prepare to cancel all  our 5 numbers in the postpaid family plan in the end of this bill cycle, which is on June 28. But when the agent did it , he immediately terminated it. Not as I asked for. We , 5 people, have no phone service. I h

Questions

 • Wireless Account

168

6

0

0

AT&T Wireless S u c k s - large corporate nonsense

Long time AT&T customer since the launch of the iphone. Paid around $2 0 0 a month for all these years (12 years of service!)Just cancelled service from AT&T on Nov 18, 2019.At&T tells me they have changed their policy and do not allow pro-rating of bills. So now having to pay from Nov 18-Dec 1 when

Questions

 • Wireless Billing

102

3

0

0

Can't Get Internet Installed Until Pre-Existing Line is Canceled

Hi - first of all, I'm an AT&T employee. I'm moving and called to set up my AT&T fiber internet at the new address. I was informed that a pre-existing line is already open at the new property, so I wouldn't be able to install my internet until that line is closed. The problem is that the previous te

Questions

 • AT&T Internet Installation

111

1

0

0

When a Week Destroys Over 10 Years

All it takes is one.  That's a tried an true statement, good or bad.  That being said, all it has taken is one TERRIBLE experience in customer service for one issue to have me jumping ship after all these years as an AT&T customer.  I have been with them through all their transitions, from AT&T to C

Questions

 • Wireless Account

141

1

0

0

Customer service lies when trying to discontinue internet service

Moving in with my SO,who already has an established provider (with faster internet i ever received during my 8 years of Att service at my old place).Retention lied, said IF they could provide service to my new address and didn't transfer the service, then I would be charged a cancellation fee! Then,

Questions

 • AT&T Internet Account

198

0

0

0

Account Credit and Installment payments

I recently cancelled my service and traded my phone in and got a $300 credit on my account. I was hoping to use that credit to pay off some of the remaining installments and I’ll pay the difference out of pocket. I’m unsure on how to go about doing this

Questions

 • Wireless Billing

142

2

0

0

Closed

Customer Complaint: Unsatisfied Customer

Customer Complaint: Unsatisfied CustomerVery unhappy and just cancelled my service but would be happy to come back under the right circumstances.   I ordered your service around the first week of February because AT&T Fiber just moved into my area.  It was a fantastic first experience with a very kn

Questions

 • AT&T Fiber Installation

2.5K

7

GoPhone Expiration && Cancelation

Hi, I live in Brazil and come to US a few times a year, because of my work. Everytime I come I have to buy a new sim and activate a new gophone $45 plan, to get the 3Gb data allowance; Most of the times, I stay one week or less, and I only buy that plan because the international roaming charges for

Questions

 • More AT&T PREPAID Discussions

200

5

0

0

Cancel service

I signed up about year from last August.  In August my rate doubled, so I called to see if if I could get it reduced.  They reduced it 30 bucks or so but of course, extended my contract for another year.  Now I am having trouble with getting email from my own domains on my ATT network.  It works fin

Questions

 • U-verse TV Account

656

3

0

0

New Service Scams

If you are here to help, tell me this, how do we get copies of our sales calls? I've called 4 times into customer services this evening and still at the same place I started. Nowhere. I recently moved and signed up for new Uverse services as well as switching over my wireless to ATT. I did not expec

Questions

 • Wireless Billing

350

5

0

0

Pre-ordered Phone sucessfully cancelled, but order is showing as "In Progress"

Ok so I pre-ordered the new Galaxy S10+ in a certain color. After seeing that color on display in a company store, I decided to change my mind. After talking with ATT on the phone, I was informed that all I would need to do is press the cancel button, wait about an hour, and then I would be able to

Questions

 • Phone & Device Upgrades

314

1

0

0

absolutely disgusting customer service

I have reached out to the 800-331-0500 phone number that is required to cancel cellular service for an apple watch. I spoke to a gentleman Nick who appeared helpful by informing me that I only activated the the service less than a week ago so I would entitled to cancel without penalty. He referred m

Questions

 • Wireless Account

151

2

0

0

I was charged/billed for months after cancelling my service.

I went into an AT&T location on August 2017 to terminate my service with AT&T. I asked the service representative to bill me for any fees and remaining balance I had at the time and to cancel service. The representative billed me and I paid and he said that was all I needed to do. I should not have

Questions

 • Wireless Billing

163

0

0

0

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