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Disgusted

I am canceling my account with AT&T finally after months of being robbed by them and useless customer service. I canceled my upgrade and returned the phone(which they confirmed they received moo ok months ago), but continue to be charged every month, along with the fee for the phone I returned n

Questions

 • Wireless Billing

18

1

0

Billing Issue

For the last 3 days I have attempted to log-in and pay online as I have for the last several years. Each day and each time I get error message "LGNS0801". The same happens when I selected the option "Pay without signing in". I was unable to pay by phone yesterday but after several attemps it went th

Questions

 • AT&T Internet Account

9

1

0

Pandemic Woes

I know AT&T gave 60 days to pay. How long after that will we have to pay? I'm STILL waiting on unemployment and this is my only way to contact them

Questions

 • Wireless Billing

20

1

0

Please help me

Hey guys, i need an agent who can help me with this. It’s been 3 months since i stopped using AT&T the reason is i went back home here in the Philippines, but AT&T still send me my monthly bill even if i dont use any single data or whatsoever of their service. I can’t anything about this. Please hel

Questions

 • Wireless Billing

11

1

0

Att customer service was the most worst experience I've ever in countered in my 55 years of life .

April 29th they took payment and I received no service and I waited until May 3rd and called again and still had no service. I couldn't remember my password but later learned they could have used my social security number but was never asked after many very nasty calls from me because by now what do

Questions

 • Network Coverage

15

0

0

Business Line during COVID 19

I have not used my business phone or internet in over a month, since 3/22/20, to be exact. What can I do about the billing periods following our shut down? Can I receive a discount or put a hold on my account without fees? Also, while we have not used any of the data or phone whatsoever my bill cont

Questions

 • AT&T Phone Account

14

1

0

My bill

Why am I getting charged for 2 phones and 2 phone services? When I only have 1 phone and 1 phone service!

Questions

 • Wireless Billing

14

1

0

I cant log in to my Prepaid and I need to cancel it from abroad

I've been calling AT&T international customer support number for several days in a row and never got to a customer support agent. (I've waited for more than 20 minutes each call and I'm paying international call rates which are not cheap).I need to cancel my prepaid plan because I'm not using it any

Questions

 • Account & Usage

21

1

0

Remaining Account Balance

Hi, if I still have a positive account balance in my prepaid phone account until the expiration date. Will it just disappear? Or it will credit back to somewhere?

Questions

 • Account Features

12

1

0

Internet service shut off by ATT

My service was disrupted for non payment because I havent been able to work. And I cannot post.?jj iciciicvdp7t9si5s5ozo5z5lz6lzp6zp6xpux

Questions

 • AT&T Internet Account

13

1

0

Payment

yesterday was the renewal of my plan payment and I did not have enough money, today I managed to make the payment and the account remained at 0 but my service has not returned yet

Questions

 • Wireless Billing

15

1

0

#AT&T TECHNICIANS ARE NO SHOWS

My internet service has been out since March 14th, and the first appt was scheduled for Monday March 16th. Technician was a no show and I recieved no communication from AT&T. I called they said the appointment was canceled. When I asked for more information about why or whom canceled it they had N

Questions

 • AT&T Internet Account

12

0

0

Billing issue

I was charged a reconnect fee and I called 2 weeks ago and they cut it down to15$ so my payment should be 87$ not 102$

Questions

 • Wireless Billing

10

1

0

Been on hold for 3hrs

ATT has somehow submitted a 2017 closed account to collections in 2019. I just now realized it's on my credit report and the collection agency said contact ATT. I REPEAT, ON HOLD FOR 3 HOURS!!!!!!! ZERO ASSISTANCE... AND HAVE SPOKEN WITH 2 CSRs that said "hang on while we get someone that can help

Questions

 • AT&T Internet Account

25

1

0

Understanding my first bill.

I was told by the sales rep that my first bill would be a little higher since the system takes a little time to add in the specials and discounts (not sure why but ok). So with discounts my future bill would be about $112 plus taxes and fees. Roughly about $130. So now my question. Why is my first m

Questions

 • Wireless Billing

16

3

0

Debit Card Was Shut Dow (so auto pay was shut down) & Made My Payment Late

Will I incur a late fee while I waited for my card? I tried customer service and chat but could speak to no one.

Questions

 • Wireless Billing

10

1

0

AT&T here to help? Don’t bet on it.

My wife is trapped in Italy where my daughters husband is stationed with the Air Force. My daughter is pregnant and they were due for PCS change in late June. She is due mid June. They were supposed to leave early (curtailed deployment to get them changed before the baby came) and my wife went to

Questions

 • Wireless Billing

42

2

0

Settlement Credit

How will this credit appear on my account statement?

Questions

 • Wireless Billing

12

1

0

Is there a live chat or a phone number for support?

I have been an AT&T customer for a VERY long time. In November we signed up for the business account and were promised a rebate that would appear in "a couple billing cycles". Still has not shown up and I've called the local office numerous times and they'll "check into it and call me back." Now

Questions

 • Wireless Account

19

1

0

I have a question about my bill

My account has autopay set up and it was supposed to pay on the 4th however it for some reason did not, despite the card on the account being correct. I get a message saying it did not pay on time therefore I go ahead and do it manually. However, after paying and having an amount due of 0, my plan i

Questions

 • Account & Usage

9

1

0

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