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Using Prepaid Account Balance as Payment

I am an account owner/holder for a multi-line account that costs a total of $50 a month. My payment is due today and I do not have Autopay activated. I currently have an account balance of $53.50 which I would like to use as payment. When I signed into my account to make a payment, it says payment d

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376

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How do you cancel a landline-person is deceased

We have been trying to cancel landline since June of this year.  We have spent HOURS on the phone with 'customer service'..no help..no one has records..no idea what number is, agents hanging up. I have sent Death Certificates, and made countless attempts to rectify this. BUT STILL GETTING BI

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860

2

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New prepaid SIM card returned. Will i be charged any amout?

Hi, I have ordered new prepaid SIM card from AT&T online. But i don't want to use the SIM in my phone, so i returned the SIM to given return address without any activation. please address my concerns 1. Will i be charged any amount? 2. How can i know my returns is completed?

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645

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Cancel protect advantage

How do I cancel protect advantage on my iPhone?

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237

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How To Contact Collections - Resource Information From AT&T

Learn how to contact our collections and more Thank you for visiting the AT&T Community Forums. We understand knowing who to contact is key to resolving your questions and concerns. Contact Our Team Directly! For collection-related inquires, contact our team at 1.800.947.5096.   N

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63.3K

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Internet too expensive

I am a senior on social security and paying 47.00 for internet. Just saw ad for 10.00 internet you offer , how do I apply to get it?

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829

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DSL service cancelled, still receiving bills

I canceled my DSL service last month and paid my last bill. This month I am being billed again for the service. The customer service telephone number on the bill has a recording that says it is no longer in service. When I call 800 288 2020, using the menu system, putting in the account number, it s

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67

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$25 for 1GB and $25 for tablet

I have a 1GB data share plan for my iPhone 5S. This is the only device I own and the only device that I should be charged for. My plan details, however show another $25 charge that simply says 'tablet'. I don't own a tablet and cannot remove the device. What is this charge? Just out of curiosity, wh

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1K

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Internet Modem Not Working after Restoring Service

I had my internet service shut off, but paid my bill and am all caught up. My account even has credit on it. But my modem is still not connecting to the internet even though the green lights are all showing appropriately, I've done a hard reset, unplugged and replugged, restarted the other device, n

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577

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Change my phone number

How do I change my phone number on my phone

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163

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Possible to pay ATT Prepaid using bill payment services?

My insurance gives me $$$ for utilities and bills I can pay T-Mobile for my home internet but for ATT Prepaid no option not even on the ATT Prepaid are there support articles?

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68

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Internet service for the disabled

Is it true that a disabled person can get internet service for about $10 a month.

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146

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Phone bill does not show calls for 72 hours on one of my lines

I have a phone on my account that is used near Wilcox, PA. The phone calls on this line do not show up on bill for 48-72 hours after call is made. This happens even with calls made between phones on this account. Phone calls on other lines on this account show up within minutes of being made. All ot

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4.5K

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How to Access Billing History using the myAT&T app

Check out more features on myAT&T.   Access up to 16 months of billing history When you login to the myAT&T app, select “Go to billing & payments”. Select “See previous bill activity”. Select “View bill & payment history” and Select a billing period desired. &n

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3.2K

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Less discounts for more lines?

I have signature program. while trying to check if I can lower my bill, I saw that because I have 6 lines, my discount has gone down to $5 per line from $10 per line (has to be a new feature, I was getting a $10 per line discount earlier). Is there a way for me to move some of the lines to a new gro

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91

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Google Voice Calls and the Phone Bill

This is very important and I've seen way too many conflicting answers. Do Google Voice calls show up on the phone bill or not? I've heard that it doesn't, and I've also seen that it does. I'm very anxious right now because I'm in an abusive household and I was using Google Voice to contact my therap

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20.3K

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Prepaid website not working

Have been trying to get online a pay my bills for 3 days now but the website won't work have tried multiple browsers and multiple different devices. tried using the app but all that does is send me to the website that don't work so can anyone tell me if it's user error or at&t is just trying to

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3.1K

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Was told there is no equipment rental fee, but there is. Comcast let's me buy my own - ATT won't

When I called and signed up for U-Verse, I specifically asked if there was any kind of equipment rental fee, and i was told "no."   My first bill comes and guess what?  There is a $10 charge for "High Speed Internet Equipment Fee." Per some forum searches, it looks like ATT doesn't let me buy my own

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1.1K

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Text usage is not showing up on my bill

Since May 10, the text usage for the three phones on my plan does not show up. Any clue what the issue is? Thanks

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4.2K

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ACC suspended and need to pay - not even an AT&T customer.

I live in a completely different country - not even an American citizen. No idea what AT&T even was until I kept getting billing info from them. Am unable to fill out the fraud form as I need a security number - whatever that is??? This is the email I get sent. It doesn't have my name attache

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