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hacked acct and phone

my wireless phone and Att Acct keeps getting hacked

Questions

 • Apple

18

1

0

Apple Watch

I am looking to add Apple Watches to my account as my daughter heads away to college (hopefully) this fall. What type of cost increases should I expect to see on my account?

Questions

 • Wireless Account

14

1

0

iPhone 12 cell plan question

I'm looking to get a iPhone 12 mini next month, but there's no 5G coverage in my area yet. So I don't want to have to change my cell plan until there's 5G in my area. So question is, can I keep my current plan and still get the 12 mini or do I have to upgrade my plan?

Questions

 • Apple

25

1

0

AT&T Best Buy workers fall short on free iphone 11 mobile plan.

Hello.. My name is Dustin from the Southeast Texas area. In Feb. of 2020, I went to Best Buy and added a second phone line under my existing account.  Best Buy offered us the "free iPhone 11 64gb" promotion through AT&T which after paying the first three months of the phone's bill would th

Questions

 • Wireless Billing

14

2

0

Sim Incompatible

So I'm currrently in the process of unlocking a iPhone 5 16gb to use with my ATT goPhone plan. DeviceIphone 5 16gb ATT GSM Events So farAsk ATT to unlock the device throught the unlock portalRecieved confirmation and waited 2 buisiness daysRecieved a confirmation that the device is now unlockedAttem

Questions

 • Apple

770

2

0

0

SENT TRADE IN IPHONE TO WRONG ADDRESS IN FORT WORTH

Talk about a nightmare. I just wanted to put this out there for anyone who is about to have a heart attack, like myself. I decided to take advantage of the $700 trade-in promotion and trade in my iPhone 8+ for a 12 Pro Max for a $700 credit. After waiting 1.5 months, I finally received my phone.

Questions

 • Apple

22

1

0

Switched/upgraded phones - DATA ISSUE

I’ve had an iPhone 5 16Gb for a couple of years. My parents ordered me an iPhone 6 32Gb (off of Amazon not Apple) and received it in the mail yesterday. I am just now realizing that my text messages (not iMessage) won’t go through. My data is turned on but the LTE sign doesn’t pop up & when I turn o

Questions

 • Apple

104

2

0

0

Dispute again unmatch device, condition on trade-in

AT&T mess up my account, bill, credit, and solutions whenever I try to deal with hardware. I have 4 devices I upgraded over last december and this january. I spoke to handful of reps to resolve this issues with going through different departments in different days and many hours. I reco

Questions

 • Wireless Account

15

1

0

Email issues

Last week, around 29 March I started having poblems receiving emails on my iPad with the error message "Cannot Get Mail, The mail server "imap.mail.att.net" is not responding. Verify that youi have entered the correct accountinfo in Mail settings. I have not changed my mail settings (Incoming mail

Questions

 • AT&T Internet Email & Security

65

1

0

Missing iPad and NO Customer Service

I ordered 2 new iPads for the school year for my children. One arrived on July 24th and the other did not.  After numerous attempts via chat, phone, twitter, etc, NO ONE at ATT has been able to locate this missing iPad or replace it.  What in the world is going on with ATT?  The

Questions

 • Apple

11

0

0

Disappointed and disgusted in AT&T customer service

I have placed 2 orders in the last 3 weeks for new iPhone (and not the new 13) and both times they have been a disaster. Both phones I have tried to order have been the iPhone 12 and the iPhone 12 Pro Max both, these orders have been placed and 2 separate times. while talking to the rep on the phone

Questions

 • Apple

38

0

0

Error: We found no record of the IMEI Number you entered.

Purchased my iPhone 6 Plus at Target back in September 2014. Ended up being a part of the batch of phones that had a camera defect, so it was replaced under warranty by Apple in September 2015.  Today, I headed to the Customer Device Unlock Portal to try to SIM Unlock my phone, which I have done bef

Questions

 • Apple

380

1

0

0

Ipad pro PRE order from 15 minutes after going live shipping date just changed from 5/28-6/7 to 6/27-7/6

So how does a PRE-order from within 15 minutes of pre orders going live and over a month wait already slip 29 days from original earliest ship date? There's really no good excuse for waiting until the last day it was supposed to ship at 8:20 central time to update to a day 20 days from now to ship

Questions

 • Apple

20

9

Since porting my iPhone 11 over from Verizon to AT&T, I have not been able to RECEIVE text messages from Verizon Android users

Since porting my iPhone 11 over from Verizon to AT&T, I have not been able to RECEIVE text messages from Verizon Android users.     I've tried: - Resetting network settings - Powering off/on phone - Hard re-set - erased ALL content and settings - Deleting contact with Verizon Androids and making new

Questions

 • Data & Messaging Features, Internet Tethering

195

1

0

iPad Pro Trade-In Nightmare

I ordered and received a new iPad Pro last month. At the same time, I completed the online form to trade-in my original (18 month old) iPad Pro. First AT&T sent me the wrong size packet to send in my 12.9" iPad Pro. It was also so flimsy that the screen would have been broken in transit. I was then

Questions

 • Wireless Billing

1.2K

13

0

0

Pre Ordered iPhone 7 Plus at retail store / w/trade in - no mention of trade in on receipt?

I went to my local ATT store today to take advantage of the free iPhone 7 offer with trade in for existing Att customers. I meet all of the qualifications as was confirmed by the Att rep.  He said I could return my trade-in after I receive my new iPhone 7 Plus, which is scheduled for Oct

Questions

 • Phone & Device Upgrades

1.9K

10

0

0

Carrier Update 28.4 Bricked my iPhone 6

On or about May 9 I received a notification for a "Carrier Update" on my iPhone 6. Since I've never had any problems with iOS updates (and I know you can only refuse CUs twice, anyway) I consented and installed. That was the day the problems started.  My phone has since started dropping off the netw

Questions

 • Apple

2.1K

4

0

0

Installment Plan: Return or Trade?

I'm not necessarily looking to do this but I'm just curious...If I'm midway through my Installment plan for an iPad Pro, is it possible to turn it back in or trade it for something else of equal or lesser value? How does that work? I've barely used it at all and it's in excellent/like-new condition.

Questions

 • Apple

209

1

0

0

Email to text on iPhone - Sender phone number

I work in the medical field, and have a need to send emails to my iPhone using the .txt.att.net address. I have found the emails that are sent to me can come through at any time during the day. So, if I receive a text at 2am, and I'm on call for the company, I will need to act on whatever the issue

Questions

 • Data & Messaging Features, Internet Tethering

24

4

$45 Account Credit New iPhone 6s Promotion - Credit not added

Hello, We are still looking for the $45 credit to be applied to our account. The phone has been activated now for 3+ months. The instructions said it would take an hour for the credit to be applied, that was months ago. Please advise. Thank you.

Questions

 • Account & Usage

12

2

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