
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
I have U200 and live in Missouri (an SEC state) near Kansas City, but when I go to SEC Network, it says I'm not subscribed to this channel. How do I get it working? Thanks.
Questions
•
Watching U-verse TV
Accepted Solution
Official Solution
I need to vent because I'm really upset, I wanted to watch Saturday Night Fever with my daughters whom have never seen it and is NOT on demand, neither is Dirty Dancing or The Ring!! Not even Pretty on Pink is on! What gives!???! I will now have to rent it from redbox at a Publix instead from the co
Questions
•
Watching U-verse TV
Accepted Solution
Official Solution
I had to order an iPhone 6s 64gb on Amazon to replace a lost/stolen iPhone 5s . How can I activate a not unlocked iPhone purchased from websites like Amazon or eBay?
Questions
•
Apple
Accepted Solution
Official Solution
Hello everyoneBeen seeing a lot of stuff online regarding increases to monthly bills on the mobile access plans for AT&T's mobile value plans when you upgrade to a iPhone 6We have a very old FamilyTalk Nation 700 with Rollover. I have unlimited dats grandfathered on my 4s and my wife does not. I rev
Questions
•
Wireless Billing
Accepted Solution
Official Solution
Closed
Why does no one at at&t know you can plug in an external antenna into a microcell? why does no one at at&t know where to get and external gps antenna? why does no one at at&t know what the part number for the external gps antenna is? Why would cisco partner with a company that wont educate it's e
Questions
•
AT&T Cell Booster
Accepted Solution
Official Solution
Closed
If you'd like to see us carry a specific channel you can make your request here!
Questions
•
Watching U-verse TV
Accepted Solution
Official Solution
My friend is currently abroad and using their US cell phone with a US sim card. They purchased an unlimited texting roaming plan so that they aren't charged for sending or receiving texts. If I text that friend on their US number while they are abroad and I am still in the US, will I be charged for
Questions
•
Wireless Billing
Accepted Solution
Official Solution
I have a very strong WiFi signal at home. I connect easily enough, but every few seconds the WiFi signal gets dropped and it reconnects. It's extremely admitting, especially because the connecting message keeps popping up and interrupts typing. Any ideas?
Questions
•
Samsung
Accepted Solution
Official Solution
I am new to At&t U verus. I was told when I signed up the Hallmark Channel was available. It took me a week to finally realize you don't have it. Very misleading.
Questions
•
Watching U-verse TV
Accepted Solution
Official Solution
I need suggestions. The apartment is newly developed and cell coverage isn't there. I bought a Microcell and it works fine for direct line of sight coverage, but once I hit my bedroom, it completely dies off. I circled where the Microcell is located since there's a window there. It sits on top of a
Questions
•
AT&T Cell Booster
Accepted Solution
Official Solution
Have had one wireless receiver for some time (over a year) and still find that it loses connection to the access point almost every night. We go through the process of power cycling both the access point and the wireless receiver and it usually works for the next 24 hours or so. The access point i
Questions
•
Watching U-verse TV
Accepted Solution
Official Solution
You declined my request to unlock my mobile phone due to no active payment service for more than 6 months. But I bought this phone last October wich is two months ago..Can you please send me the unlock code.Thanks
Questions
•
Android
Accepted Solution
Official Solution
I am having trouble properly configuring this AT&T 2Wire 3600HGV modem for my network. Maybe someone is aware of a different firmware for this product? I am completely aware of how to setup the DMZ mode & router behind router setup in these boxes but that is NOT the point. (We have supported firewal
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
We have the U200 package with HD. Is there a way to clean up the guide so it only shows our available channels? We are new customers so we do spend a lot of time scrolling through the hundreds of channels we don't get, trying to find the channels we do. I know, we do have a paper channel guide, but
Questions
•
Watching U-verse TV
Accepted Solution
Official Solution
I have a S10-S1 remote, the back button no longer works.
Questions
•
Watching U-verse TV
Accepted Solution
Official Solution
We recently had our first power outage since installing uverse voice in August of '13The orange light on the BBU immediatly starting blinking and beeping indicating a low battery.We had no phone service. They are a cordless Panasonic phone.Our phone said something like "base not connected...." cant
Questions
•
AT&T Phone Equipment
Accepted Solution
Official Solution
Switched to u-verse in Feb - have not been happy with it. The TV freezes and my son is always complaining about playing on-line games... something about 'the ping'. I pulled the computer cabinet away from wall and found that if I touch/move the phone connector (middle pic) the TV and internet go of
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
Closed
the monthly billing statement is some what confusing, ,the billing statement shows current billing, yet it is one month wrong. why, is it confusing ??
Questions
•
U-verse TV Account
Accepted Solution
Official Solution
I need to replace my wife's aging GoPhone. The SIM is an old Cingular-branded SIM (that's how old it is!). If I get a new AT&T GoPhone from Best Buy, will I be able to put the Cingular SIM in there and keep the phone number & balance?
Questions
•
More AT&T PREPAID Discussions
Accepted Solution
Official Solution
Are you able to use the internet while you are talking on the phone?
Questions
•
Data & Messaging Features, Internet Tethering