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How can I get a paper bill for proof of payment?

I need a paper bill for proof of payment for state appointment, i have att go how do i apprehend this

Questions

 • Wireless Billing

12.8K

10

0

0

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Second Phone Line Under A Different Name

My wife and I are on the same account. The account is under my name.  Whenever she receives text messages, the voice announces that there's a message for me (my name) instead of using her name.  Is there a way to have her phone number associated with her name even though I am the account

Questions

 • Wireless Account

163

3

0

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Att.net imap problem on Kindle Fire

I am having an issue with my email on my Kindle Fire. I have an @att.net email account and have tried using multiple email apps to access the email via IMAP using the following: imap.mail.att.net and smtp.mail.att.net I keep getting either a "incorrect username/password" or "Server not responding" e

Questions

 • AT&T Internet Security

3.6K

1

0

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The Bill Looks Different - AT&T's New Bill Layout

We heard you and we are changing the layout of the bill! We know your time is important and made the bill easy to understand! Check out some of the changes below! We added a video that explains the change in more detail at the bottom of this thread!     New Total Due Layout   &

Questions

 • U-verse TV Account

2.2K

2

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0

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Call history for a discontinued cell number

I changed service provider on one of our cell phones last year so that number no longer appears in my ATT account. How can I access the call history on that number while it was serviced by ATT?

Questions

 • Wireless Account

72

1

0

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Can't sign in or create a new account

I just had a new prepaid SIM card and a new unlocked phone shipped to me. I activated it successfully but I still have NO SERVICE. I can't sign in or create a new account because the system can't find my transferred number in order to sign me in. so I can't pay my bill or make a call and I have no p

Questions

 • More AT&T PREPAID Discussions

325

3

0

Accepted Solution

Official Solution

The account has been disconnected/ how to connect outside the U.S.

I found my account can not be signed in and it asked me to connect Customer Service. But I am currently not in the U.S., is there any email address that I can access to AT&T Customer Service?   Thank you for reading and have a nice day. 

Questions

 • Account & Usage

654

9

0

Accepted Solution

Official Solution

Can't get help on bill

I'm traveling internationally. Before we left the US we put our phones on no roaming, no cellular data, etc.  We have only used wifi (and things like Line and Whatsapp).  My bill includes international charges.  I cannot get a hold of customer service, when we try chat (which I did 1

Questions

 • Wireless Billing

495

12

0

Accepted Solution

Official Solution

How do I cancel my ATT Prepaid account?

How do I cancel my account?

Questions

 • Account & Usage

307

2

0

0

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Will AutoPay charge my new card or both my new and previous card on file?

I had the wrong card on file. I updated the card on file to my new card. Will auto pay still try to take the payment out? Or do I need to make a manual payment. I am trying to avoid a double payment.

Questions

 • Wireless Billing

556

3

0

Accepted Solution

Official Solution

How to find account #

I have had my prepaid Iphone SE for 3 years or so and I am trying to transfer my current number over to a new phone. I don't have my account number on hand and i cannot find it anywhere on the prepaid at&t site even after i logged it to my account (using my cell number). I need the account number to

Questions

 • Account & Usage

72

1

0

Accepted Solution

Official Solution

Closed

Account Suspension Scam?

In the last couple of weeks, we have received texts and wireless calls (on one, not both, of our cell phones) claiming that our "AT&T account is being suspended". However, we are paid up on all our accounts. The messages don't specify what type of account is in question or why it is being suspen

Questions

 • Community lounge

328

4

0

Accepted Solution

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PAYMENT DETAILS

HelloWhen proceeding to submit a U-Verse payment to my account. Two options "Checking Account or Debit Card". My choice was to pay via my checking acct. When entering my Name/Routing number/Account Number. then clicking continuing the Red Alert message came up stating "Invalid Routing Number" ! What

Questions

 • U-verse TV Account

2.1K

8

0

0

Accepted Solution

Official Solution

Activated SIM, but can't login or use phone

I ordered a new SIM card for my phone number that I want to port in from Boost Mobile, and I selected a prepaid plan for my unlocked iPhone 6s. When I tried to activate the SIM card online, it said that the card had already been activated and showed that the number associated with it is the one I wa

Questions

 • Phones, Tablets & Devices

88

1

0

Accepted Solution

Official Solution

How can I receive SMS and make phone calls in Asia?

I am a prepaid user and I find that I can't use my phone in Asia and I can't receive SMS.Please tell me how I can solve this problem.Thank you very much!

Questions

 • More AT&T PREPAID Discussions

83

4

0

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Official Solution

Time stamp on voicemail is off by 2 hours

My voicemail messages are time stamped 2 hours too early. It never changed when I moved to Florida (eastern time) from Colorado (mountain time).  Can someone help?

Questions

 • Device Features

15

1

0

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Official Solution

New AT&T Fiber Install/Billing Questions

Just signed up for the introductory 12-month offer to AT&T Fiber. A couple of quick questions. There is no way to Ethernet wire directly from the ONT Terminal to my own third-party router (ASUS RT-AC68U), as the ONT Terminal needs to communicate with an AT&T Device (like the Arris BGW210-700) to man

Questions

 • AT&T Fiber Installation

90

2

0

Accepted Solution

Official Solution

Why didn't autopay give me a discount on my prepaid phone bill?

Been using AutoPay for years now and this never happened to me. Same thing goes by once every month with the discount and then just today it has charged me the full $40 and no $5 discount like i always expected it to... Why did this happen? This is my second bill of the $40 plan I changed to 2 month

Questions

 • Account & Usage

363

3

0

Accepted Solution

Official Solution

Unlock my Samsung Galaxy Express Prime 3 - AT&T PREPAID

I bought my Samsung Galaxy J3 2018 Model No. SM-J337A in September 2018. I used it for a month with AT&T prepaid network and switched to H2O prepaid for a couple of months. I never used the phone again after that. I now want to use the phone in another country and tried to unlock the phone by

Questions

 • Phones, Tablets & Devices

103

4

0

Accepted Solution

Official Solution

Closed

How do I sign up for DirectTV

How do I sign up? My phone number is [EDITED] please call me [EDITED per Community Guidelines - removed personal information]

Questions

 • HBO Max Account & Billing

107

1

0

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