Hi. I bought two prepaid sim cards for myself and my wife two months ago (one $40 and one $50 with autopay option) when we entered the united states as international students. After a month I decided to change both plans to $35 in a Multi-Line discounted plan (totally $50 with autopay and multiline

Have been trying to setup an autopay for the past few days. But the website throws the attached error. Contacted the bank, and from their end its fine.

My father and I both have AT&T prepaid with unlocked phones, I still have 2 weeks until my next billing cycle for the month, but I'm trying to setup multi-line. Why is it asking for immediate payment when the setup is complete if I still have 2 weeks left?I am set up for auto pay as well and I'm alw

I would like to request for a refund for my pre-paid plan. At the beginning, I had signed for a mobile number and opted to use autopay. Before the end of the month, I joined a multi-line account. At the end of the month, I was charged for my line twice (once through autopay and again through the mul

HI, I have an  AT&T prepaid service with autopay enabled. I have been using this service for 2+ years.I see that Autopay is failing every month. My service is interrupted till I make an additional payment in addition to the payment of my chosen plan.I am asked to pay $12 extra every month.What is ha

Hi all, I wanted to call attention to something misleading that AT&T is doing, and I want to make sure that others aren't taken advantage of the same way that I was. TLDR: AT&T only deducts $5 from the $50 Prepaid plan for auto-pay, NOT $10. If you are considering switching to their $50 plan, you wi

I have an account with two member accounts attached for multi-line discount, which results in combined $15 savings for the multiline setup.  I also have auto-pay enabled, which results in an additional $15/mo savings due to autopay.  The monthly service charge (before taxes and fees) after the two d

I have stopped using any service from Prepaid Plan since May 2019 but I forgot to deactivate the AutoPay so they still charge my empty bank account in May 31, 2019. I realized this when I checked my negative balance on my bank statement, so I immediately switched off the AutoPay.Can I get a refund f

Hello I changed my autopay payment method yesterday Sept 2.  I need to use this new payment method for this bill September 4.  I cannot get a human representative to talk with me.  I did autopay by phone.  It was the best I could do.  But my payment WILL NOT go through if it is the old method.  I di

I had an autopay going on for over a year and only this month, the payment did not go through. I have no clue why as my credit card is still valid and active. I changed my payment method and was asked to pay the full $50 as against my usual $40 with autopay.

1/3/18 called and changed dsl to uverse—agent (Jason) at 800-288-2020 said I would see the $61.00 charge for another month and then it would fall off. Paid $61 on 1/30Paid $71 on 3/1Paid $61 on 3/29 Got a bill on 4/17 for another $61 due 4/28/18—chatted with agent online (Laura) who was NO help and

I am using AT&T PREPAID, $45 Monthly Plan. I want to "Make A Payment" and also to activate AutoPay. I tried on several different days using different browsers. I can specify my checking account and last four digits of my SS#, and then I get: We are sorry, your transaction has been denied. Please che

I just paid the restoral fee of $99.25.  The payment has already posted on my bank account, but when I signed in to myat&t account, it still says that the $99.25 hasn't been posted and that the autopsy isn't ready. Please help!!!

I have an AT&T prepaid account setup on auto-draft. Since the beginning of the year, my bill was due on the 26th of the month, so I planned around that date. However, for the past 3 months, the date has moved back to the 25th, 24th, and now the 23rd. I feel like AT&T is trying to cheat me out of the

I have a prepaid account and am currently on the $45 monthly plan. I am also signed up for Autopay to receive the $5 discount. This is my first month on Autopay and I noticed that instead of the $40.00 that my account screen was showing as due (which is what I would expect), my card was charged $42.

I set up my prepaid plan in California and was told I could cancel AutoPay a couple of days before the end of the billing period. However, I was not told I couldn't do this from abroad (despite telling the sales associate I would be abroad for this) - the number has to receive a temporary password f

Today I got a message that my Gophone did not renew.On Saturday I got a text saying that I was all set because I had AutoPayYesterday I did not get anything.Today I got a text saying that my plan did not renew.I logged in and:- enabled AutoPay again, just in case- did an extra payment of $45 (+ $2.5

My prepaid plan was supposed to renew tonight (6/27) but I cancelled the autopay last night as I’ll be abroad for next two months. However I still got charged for this coming month. I demand a prompt full refund.How do I request a refund? I called 611 but refund request wasn’t an option and it doesn

I have a friend that is using AT&T prepaid plan,and he opened the autopay.He went back to China last month,so he won't use that number anymore and he wants to cancel the autopay.The problem is he cannot receive message or login in to his reserved email in China.Is there any other way to cancel it?

I just got my credit card alarm and realized I forgot to stop prepay before leaving US. I registered autopay about 4 months ago, and I want to stop and get refund now becuase I'm not going to use it for 3months. But I don't remember my ID number and password, and what I remember is I didn't give any