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Software Upgrade for Samsung S6 Edge G925A (locked for AT&T Network) (from Marshmallow to Nougat)

i am using Samsung device (S6 Edge G925A) which is locked for AT&T network but i am using it out of USA and my android version now is 6 (Marshmallow) and i need to upgrade to android 7 (Nougat) but i never got any update notification becasue i am out of USA,  So please help me to upgrade my device.

Questions

134

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Transfer old number and SIM to new nanoSIM on a new device

How can I transfer all info from my macro SIM (old phone number, etc.) to a new AT&T nano SIM card? I just bought a Galaxy A01 and would like to have all previous contacts as well as use my old number, but I can't use the macro SIM on this device, only the nano. I have not found a great answer o

Questions

109

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When will ATT release a new gateway to replace Arris BGW-210?

I have the fiber 1000 plan and currently using my own router. I have a gig dumb switch between the ONT connection, then from the dumb switch back to my gateway after successfully entering the BGW 210 MAC into my personal router. I experience ok speeds but I am limited on mobile devices.

Questions

646

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Trade-in problems! AT&T says a different phone was received than what I sent in.

Longtime AT&T Customer since 2013. I accepted an upgrade offer in October 2023 to trade in my Google Pixel 7 Pro for a Google Pixel 8. I have photo documentation of the front and back of the Pixel 7 Pro and all the steps I took to bubble wrap and send it back in the original Pixel 7 box which I

Questions

32

4

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Firmware upgrade ac815s

Recently I got ac815s. I am in Europe and could not update device to latest firmware.(My device has NTG9X40C_11.14.08.11)I receive error: -----Check for new software online:Update Error The session could not be completed and the device will automatically retry the check for an available update wit

Questions

88

6

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update has been interrupted, try again in 24 hours.

Hello. when I try to have an update, it says that the update has been interrupted, try again in 24 hours. and it's been like that for 3 months now. please tell me what to do

Questions

72

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Moving to Julian, CA 92036. When will they get fiber optic internet?

Hello. We are moving to Julian, CA  92036.  When will they get fiber optic internet?

Questions

77

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Interested to buy wholesale phones

I am interested to buy wholesale phones. is there any way to buy phones stock from your at&t and other phones providers. thank you  

Questions

260

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Closed

directv stream

1 - is there a migration plan for uverse customers to directv stream? 2 - does directv stream have an app for Sony Bravia Smart TV?

Questions

337

1

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My Galaxy S9 does not receive updates

I have an AT&T branded Galaxy S9. Fully owned, no payments, not blacklisted. Using it on AT&T Prepaid's Unlimited Plan (the one without hotspot) since February 2019.My phone's security patch level is March 1, 2019. My Android build number ends in SC7. Every time I check for updates

Questions

243

4

Stuck with the Consequences of Being Lied to, of Naively Trusting the Lies Told to Me by Multiple AT&T Representatives

It’s a long story but I’ll try to make it as brief as I can. The essential facts are: 1. I had and still have a 12 pro max. This phone, which I fully paid for (with a discount) at the time of purchase, I bought through my employer in October 2021. As part of receiving a special discounted price, yo

Questions

55

1

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Automatic Payment/ Plan Changed

what happens if i pause my automatic payment, how long can i wait to make my next payment? will they charge me for pausing my auto pay?unlimited elite is the same pricing as unlimited extra, is this temporary price change? will the price go back up later in the future?

Questions

1K

5

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LG G8 won't call or receive calls after the update to G820UM40a

LG G8 won't call or receive calls after the update to G820UM40a...was working before...not after. WiFi calling is grayed out. Calls terminate within a couple of seconds. I have internet & other than the calling issue, the phone works very well. Is there a way to downgrade back to Android 11 or s

Questions

396

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When will my S21 Ultra get the One UI 5.1 Update? Its March 2023 now!!!!!!!

Hello I just want to know When will my S21 Ultra get the One UI 5.1 Update? Its March 2023 now!!!!!!! Still waiting for the update.How can I update it to the latest firmware manually? If its available?

Questions

203

1

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Upgraded Wifi = Worse Experience

Somehow I seem to have gotten the short end of the stick on this one. I used to have 6mbps of internet and for the most part it at least worked. I have upgraded to 75mbps, and the internet seems significantly worse. How does it go from 6-75 and become a worse overall experience. You can stream and i

Questions

103

0

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Trade-in credit bait and switch

I traded in my phone to get the new Samsung Ultra. I double checked and was assured the Note 4 would be honored for the max trade-in value.  My plan was eligible and credits started.  Two months later, they stopped. - Called ATT and was assure they would come.  It was a mistake and t

Questions

76

4

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Iphone Trade In

I ordered a new iphone under the recent trade in program for the iphone 12. I received the new iphone on Oct 23 and received an email saying that the return shipping materials for my old phone would be received in 4-7 days.  It is now Nov 3 and I still have not received the trade in shipping m

Questions

64

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Lost my trade-in

I was convinced switching from Verizon to AT&T was the best option for me. I couldn’t have been more wrong, everything was fine until they couldn’t locate my family’s trade-ins. Not a single employee, not even the man that set up my plan can help me resolve this issue. Why is this such a problem

Questions

33

5

Worst Trade-In Promo Experience

Hello!, So back in February 2022, my boyfriend and I decided to leave our last service providers to come to AT&T since they were having a promo for up to $1,000 off of the new iPhone 13 Pro Max. I had the 11 Pro Max and got $1,000 off of the new iPhone 13 Pro Max (256 gb). My boyfriend had t

Questions

59

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Error "We couldn't complete your order because of a technical glitch."

I have a business account and I'm trying to use the upgrade function through online because it's much cheaper. For whatever reason I can't get the same pricing in-store even though it doesn't say only online. I continue to get "We couldn't complete your order because of a technical glitch." And now

Questions

172

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