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Bill after upgrade

I had a basic phone that cost $40 a month, my billing period was say start 5th of the month.I upgraded my line to a smartphone and also added a new line on my account with a smart phone, with 3gb shared plan, so my new plan should be around $120. I activated my phone in 25th of the month (10days bef

Questions

 • Wireless Billing

558

3

0

0

AT&T Fiber for Alaskans

AT&T Fiber should come to Alaska and steal GCI & ACS customers. I'm tired of being limited to 10mb service while paying $120/mo. Bring in fiber and let's get those lower 48 prices & services going, it's 2020 and digital streaming is the modern way of entertainment.

Questions

 • AT&T Fiber Installation

24

0

0

Can I trade in my Note 4 on AT&T Next and buy a Note 5 outright for $740?

I have a Note 4 right now on AT&T Next 24. I am planning on buying a Note 5 in the next few months at full price from AT&T. While doing that I will trade in my Note 4 and get a new sim card to fit into the Note 5 still using the same plan that I used on my Note 4. Am I allowed to do this or will it

Questions

 • Phone & Device Upgrades

283

1

0

0

Not Getting What I Pay For

I pay 55 dollars a month for 18mbps and I ran an internet test and it says I only get 1mpbs I thought it was a glitch so I started to download something and it actually ended up being true. if it wasn't for lock down I would of switched to a different provider by now. I know fiber isn't available in

Questions

 • AT&T Internet Plans

29

1

0

Grandfathered Account

I have been wanting to upgrade my Note 8 (no trade in) to the Note 10 Plus, but, at this point in time the cost of obtaining that phone looks like it's gonna cost the same as when the phone was first released. I've pretty much always paid my bills on time since I've started with AT&T many many years

Questions

 • Phone & Device Upgrades

32

1

0

S7EDGE ATT DEVICE NOW UNLOCKED and whats the trick to nougat update now its not tied to att but.....

i missed the nougat beta program. do i still must wait fot att to get off the fence and push a OTA UPDATE for nougat. i see it coming, once the S8 is out, i bet ota will come. whats the sense when one can upgrade to s8edge plus instead of wasting time waiting to update. i know europe has the nougat

Questions

 • Samsung

285

2

0

0

Closed

received upgrade wifi access device need help to set up using my existing sim card

upgrade wifi access device

Questions

 • AT&T Internet Equipment

20

1

0

ATT won't send new replacement phone

I recently bought my son an LG V30 through the upgrade service ATT provides. Well, the phone happened to be a used item and had defects so we had to return it and wait a whole month so we can get the replacement. A month goes by and they completely mess up our whole order and now they're saying they

Questions

 • Wireless Billing

200

4

0

0

switching service

can i transfer my cricket number to a attat cell phone?

Questions

 • Network Coverage

9

1

0

Return Issue

On November 12th I returned an iPhone Pro in the box that was provided to USPS. I have been trying to track the package to make sure it was returned on time in order for me to upgrade to the iPhone I actually wanted to get, the iPhone 12proMax. Thus far, the tracking site shows that it is still in t

Questions

 • Wireless Account

20

2

0

Charge for phone I returned (have tracking proof)

We have been long-time ATT customers through IBM discount plan.  In July I upgraded my phone from a 8 plus to an xsmax. I picked up in store but they would not take my return and said I had to ship it. I printed the label that I was sent and dropped it off. Tracking says it was delivered a month ago

Questions

 • Wireless Billing

90

2

0

0

Upgraded services and put us on a contract against our consent

Last month we transferred a cutomers exsisting services over to be billed to us. It was supposed to be at temporary situation as the house the services are being provided for is vacant,and for sale. We were asked several times during the transfer process if we wanted to "upgrade" the exsisiting serv

Questions

 • U-verse TV Account

515

3

0

0

Dispute again unmatch device, condition on trade-in

AT&T mess up my account, bill, credit, and solutions whenever I try to deal with hardware. I have 4 devices I upgraded over last december and this january. I spoke to handful of reps to resolve this issues with going through different departments in different days and many hours. I reco

Questions

 • Wireless Account

24

1

0

How many can I upgrade at once?

I have 3 eligible for upgrade on my unlimited plan. I want to trade in for iphone 12s. Am I allowed to upgrade all 3? I can only put 1 in cart.

Questions

 • Wireless Account

17

1

0

recommend a device to upgrade from galaxy s8

I am looking to upgrade from GalaxyS8. I typically only use my device for email, texting, occasional video streaming to my television and most important is the camera. I would like a camera that is top notch and very professional. The photos need to be very professional and the photo options need to

Questions

 • Phone & Device Upgrades

32

1

0

BYOD promotion

Trying to be my on account rep and not doing as well as expected.

Questions

 • Phone & Device Upgrades

14

1

0

Amazon won't let me complete upgrade phone purchase

This morning, very early at 4am pacific, I logged in to change my data plan to the 1 gig shared value. I also paid off my current phone, with a lump payment. That was succesfull, and got a confirmation email from AT&T that the charge went through. But now, even hours later, when I try to purchase a

Questions

 • Other Phones & Devices

888

6

0

0

ATT Next Every Year return phone label never created

Hello,I preordered 5 iPhones from Best Buy this year. All 5 iPhones were available for pickup on release day.At the register for pickup, none of the return shipping labels printed due to an error. I did receive an email with a shipping label for 2 of the 5 iPhones, and I was able to login to MyBestB

Questions

 • Wireless Account

69

4

0

0

iPhone Trade In Problem

I had an iPhone 8+, did the $700 trade-in for an iPhone 12, they sent me the emails associated with it and I just received my trade-in paperwork to send the iPhone 8+ back. That seemingly has gone ok. My son, on the same plan, decided he wanted to do the $700 trade-in for his iPhone 8, it was ag

Questions

 • Phone & Device Upgrades

38

3

0

Trade-in Promotion

I purchased my Samsung S20 Ultra on a $300 trade-in promotion offer in my local AT&T store. I've been waiting for over 3 months to receive a $300 AT&T gift card for my trade.  I have the paper work that said my phone met the trade in value threshold and left the store.  6 weeks la

Questions

 • Phone & Device Upgrades

44

1

0

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