AT&T fails to upgrade ALL Galaxy S10's to Android 10. Samsung says all are upgradable but it is up to the carrier to handle this. I got my phone in March 2019 and the last update was in Sept. 2019.  Big fail when you pay all this money.

Hello i am about to have a tech come and do the installation in a few days. Is it possible for the tech to do all the installations outside? If anything have it done in the garage which is basically almost the center of the house? Because my parents do not want anyone inside especially with the viru

I placed an order on 6/14/2020 and both watches showed be on order.  One with a delivery date of 6/29 thru 7/6 and the other with a delivery date of 7/16 thru 7/18.  I cannot believe that these watches are unavailable for immediate shipment and I don't want to cancel the order because I signed up fo

AT&T can't seem maintain the integrity of the user defined parameters in their customer's home routers, so does anyone on this forum know (approved or clandestine) of a way to create a backup of Port Forwarding tables? I have over 20+ devices and they all got redefined with the latest firmware

Hi there, I have an old Galaxy A8 that I am using with my AT&T prepaid plan. About a month ago I was informed that one of my phone contacts info (stored only in my phone) was sent in messages from my instagram account to several of my friends. I switched to two factor and changed my passwords on

I recently switched to AT&T, and found out that reception in 30024-2716 has the worst reception i have ever seen. I use AT&T given cellphone devices and they are brand new. iPhone 11, Galaxy Note 10, Pixel 4 XL. Everytime we call AT&T they give us an excuse "your building materials may cause interfe

It's past the 10 day warranty exchange period but only because the screen bubbled up on Z Flip after only 2 months. It was so bad I could not navigate the screen. I wanted to make sure all my personal data was erased before I sent it back. But because it's past the time frame, they are charging me 1

I have had an unreal experience with AT&T and Apple customer service. In fact, in my last conversation, the agent left me on hold for over half an hour and never returned! It all started when I tried to upgrade my iPhone 8 to an iPhone XS Max. The first XS Max was DOA. No battery icon, no cha

AT&T Customer Service is completely unable to provide a resolution. I am trying to upgrade my parent's phones on my family plan. I have placed orders twice now with their address for shipping and both times the orders were cancelled. I tried to place the order with my address for shipping and the or

I made a trade in at a store back in Sep 2022; the phone was working perfectly fine and had not scratches or breaks. I was confirmed by the store that I qualified. I was able to see the status of the phone until October "Device Received and Processed" I needed an additional step: trade Completed and

My ATT Fiber service is fine, and devices connected via ethernet receive the signal no problem. However, the wifi signal has been intermittently cutting out over the last couple of weeks, rendering phones and tablets on the network almost unusable. Over the last week, I have repeatedly reset the

I went into an att store to pay off my device. I also had a past due balance due on my account. I had already set up a payment arrangement prior to entering the store, and the representative said this was fine. I made a cash payment of $800 and the representative applied it to my bill instead! I exp

I called AT&T on November 2, 2020 asking about an upgrade. My last phone was almost 3 years old and I paid it out right. I explained to the customer service rep that I was relocating to London, England in January 2021 and I wanted to be able to pay the phone off. She mentioned the 30 month

Any way we can get AT&T to leave me alone! I tried to work with y’all but you thief’s with horrible paperwork skills y’all worse than an abusive partner. If anyone reads this find another provider before it’s to late

I can not believe I had to be apart of the scam and degrading customer service as most other people have apparently endured. After having to find a wifi coffee shop in the SF when I was supposed to be in the passport agency, to figure out why my phone was shutoff, 4 HOURS later from being repeatedly

People are unable to leave voicemails to my phone. I have tried resetting settings, calling 1, changing my greeting, setting a voicemail password, and making sure my network connection is good. Nothing works. I read that you have to set up voicemail within 60 days of upgrading phone, but wasn’t awar

The issue that I am trying to solve is utilizing my internet connection via cabled connection (not WiFi) for multiple devices (i.e. a Smart TV and Nintendo Switch) to the main Uverse DVR box that I have setup for the main television in our den. The said main Uverse DVR cable box is receiving its sig

Ok so I switched from an iPhone 11 to the Samsung Flipz3. I traded in my 11 for the Flip which was supposed to cover the cost of the Flip. Well looking at my bill it says installments. I want to go back to iPhone and when I select upgrade I get a notice saying I have to pay over $600 to do that beca

Trade in confirmation #(edited as per community guidelines) - Trade RMA was created on 11/30. It's been more than 10bd and I still haven't received my return materials. I did receive an email about timely action being needed, having my device sent in, but obviously I'm not able to do so at this p

Hi Everyone...I upgraded my phone through trade-in offer and received the NEW iPhone 12 Pro along with a USPS label. As I didn't like the NEW iPhone 12 Pro, I returned it using the label came along with it. I am wondering if the label that came along with the new device is for returning the NEW iPh