I couldn't find any info in searches for the last few years related to this question so I thought I'd ask to see if the old information is still applicable. I currently have 50/10 FTTN copper service, with uverse tv that gives me 3HD/1SD. I happen to have already ended up with a 1TB Pace IPH8010

Trying to solve and close an account that was opened in error when trying to upgrade my son's phone on my account.  Was told a month ago by Annette in EComm that I would be all set (she knows the problem and has added notes to my accounts).  Lo and behold, I am getting threatening emails about an ac

It’s really disappointing to know that there are other cases on these forums very similar to mine. This is definitely is the worst trade-in program I have ever experienced. If you have an opportunity to do a phone trade in via Apple, save yourself any potential headaches and go through them.&nbs

I can not believe I had to be apart of the scam and degrading customer service as most other people have apparently endured. After having to find a wifi coffee shop in the SF when I was supposed to be in the passport agency, to figure out why my phone was shutoff, 4 HOURS later from being repeatedly

I received this email yesterday. Is is for real?       All your incoming mails will be put on hold because you are using an outdated Yahoo! Mail version.   You need to upgrade to the newest Yahoo Mail 8.1 versi

I have been waiting for 3 months for packaging to send trade in. No package after 3 requests by phone and in store.  I was told I would get an email with instructions to print a label and take to UPS.  None arrived. I am beginning to feel as if this is intentional and you have no intentio

I was told on two long conversations with ATT sales agents about loyal good credit customers offer to get iPhone 12 mini for $1 per month for 36 months so I agreed to buy 3 new phones on this offer. During the calls I told the agents that this deal sounds too good to be true but they assured me that

JUst wondering if there is any news on weather or not the Samsung Galaxy S5 will get the android marshmallow update or not. I see that S6 has gotten it, what about the S5?

AT&T sent us replacement phones because our current phones will not be capable of operating on the upgraded AT&T network.  Are the phones actually free?   If I transition to a different carrier will AT&T bill me for some portion of the replacement phone cost?

I have been dealing with FirstNet and a return since the end of June, beginning of July. FIRSTNET is HORRIBLE!!!  I have submitted case upon case only for FirstNet to cancel them for incorrect routing or incorrect case details.  I have spoken with FirstNet customer service and supervisors

I purchased new iphone 12 max pro & wanted to trade in my iPhone 8 for the "up to $700 credit promotion" but I never got my trade-in labels. I requested them twice online (including online chat 2x) and it's been already 3 weeks. Can't get anyone to help. Someone help me return my old phone so I

01/16/22 Ordered Samsung Galaxy S20 fe online;    [Fed-ex tracking showed delivery for 01/19/2022 by 4pm] 01/19/22 No deliveries at all from fedex- phone not recvd.    [I was working in yard from 11am-dark with others building front porch]** neighborhood dogs go crazy barking w

AT&T can't seem maintain the integrity of the user defined parameters in their customer's home routers, so does anyone on this forum know (approved or clandestine) of a way to create a backup of Port Forwarding tables? I have over 20+ devices and they all got redefined with the latest firmware

I currently have an an iPhone 5 with the same unlimited data plan I've had for years now. If I upgrade to the new 6 will I have to lose my unlimited data? I spend half my days using my data in one way or another; to lose my unlimited plan would ruin my use of any phone even a brand new shiny iPhone

So after more than 8 years of promising fiber At&t finally gone around to running the new lines. My existing copper line runs in a slightly non-standard way.  It drops from an aerial pole to my detached garage where there is an old network splice box next to the electric meter (box#1).

I sent in my iPhone for trade against upgrade, but see no credit on the bill.

Just 'upgraded' and can't seem to get port forwarding to work. I've worked through the HOWTO ( end of this posting ).  The target computer is running linux ( no firewalls turned on - I've specifically turned any/all off) and is physically  connected to the modem via Ethernet.  Finall

ATT Store says my Galaxy S7 is not 4G but I don't believe them... The S7 is/was a "spare" phone. My S5 still works. They shut off my 3G S3 (owned since new) and automatically ported to the free Motivate phone received a few months back. I don't care that it was free--it still (Edited per community g

Hi, I have a question about swapping upgrades. So, my upgrade is due on May 26th of this year and another line in my family plan is due now so I want to swap upgrades. That line takes my May 26th upgrade and I take that lines upgrade for now. Can this be done? Will I be able to keep my number? Pleas

Greetings. I’m hoping that someone can tell me how I go about requesting a new router for use on my AT&T Fiber account. I have had Pace PLC 5268AC routers since my fiber connection was installed over 5 years ago. I’ve had to replace 2 of these routers due to out of the blue failures.  They