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U Verse App

When I try and sign in to my U Verse app on my iPhone, I get a message that states "Login Error sendRequest GetUserDetails AppToken not set for request. (I can sign into the AT&T app just fine.) I've uninstalled and reinstalled that app, and that didn't help.  I was on the phone with AT

Questions

515

7

0

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Rep via chat did not input notes

Suspended even after chat saying I wouldn’t be. I have proof of chat via photo and now I’m being told i have to go to the att store to show the pics. I don’t have time for that.

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200

3

0

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Need assistance with paid off iPhone unlock "Your phone is not longer active on an AT&T account'"

Hello to all community members! I have a sort of problem with my iPhone, which I just bought.Original owner ensure me that it is paid off completely. So I went through typical way - ATT device unlock portal, filled up all fields and  "Your phone is not longer active on an AT&T account" w

Questions

39

6

0

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Prepaid reactivation period after not paying

I have a prepaid phone number for which I get charged by each call/message. If I am not enrolled in autopay and I forget to do a payment I know that my number will not be active. My question is, how long long can I go without paying so that I don't loose my phone number? Or does it remain my number

Questions

106

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Transfer of Billing Responsibility

So I am moving off my my dad’s plan because he is switching carriers, but I want to keep my phone/line with AT&T. He went through the process on the app transferring it to me, which I received the email and followed the link to accept the transfer. I am a secondary account owner on my dad’s acco

Questions

997

1

0

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I am living in another country and how can I unlock my device?

Hi to All, I am living in Turkey and I bought my phone in a local store without carrier lock. I used this phone for almost 3 years and when I reset my phone I faced carrier lock. When I check situtation with Apple they told me that carrier could remove device lock. But when I check with my imei the

Questions

163

3

0

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Wifi & password

Please help me with troubleshooting the phone. I am connected on Wi-Fi where I at. Have been having trouble with this phone on and off since first got this phone. I am not able to get into apps constantly saying not found so I'm not able to fill out applications or things that need to be signed etc.

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849

2

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Reply Back

How do I reply back to a User on here, to answer his question.

Questions

138

2

0

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Download update files Kyocera Dura force pro 2

Sorry for my English. I am now at war with Russia. I need to update the software to Android 10 to install some apps for military missions and data protection. Can I download the update file separately ?

Questions

40

1

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Suspend Temporarily lost phone

Temporarily lost phone

Questions

69

2

0

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Trying to unlock a paid off phone that system thinks is not yet paid off.

I would like to be able to activate this device again, it has not had active service for some time. I saw a forum post from several years ago here where another user faced the same problem. The model number is SM-G889A which translates to a Galaxy XCover FieldPro, I am not sure if I should post the

Questions

144

2

0

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Rebate not being applied, link never sent

I posted a question about a new phone rebate that hasn’t been applied despite MANY calls and trips to the store. At & t replied they’d like to help and made my post Private. They also said they’d send a link so they can help, that reply went to someone that was replying to my post. How can I get

Questions

36

1

0

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Cannot activate prepaid service after purchase of $300 for 1 year plan

I recently ordered the AT&T prepaid $300 for 1 year promotion from the AT&T site on Monday, January 6th . I received my SIM card and my number port status from my prior carrier shows as confirmed. However, whenever I try to activate, I get a GA309: "We hit a snag" error. Because AT&T hasn't activa

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1.3K

1

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Will my iPhone 6s+ Connect to a 5G Hotspot?

Hello all,    I cannot find the answer to this question anywhere. I am wondering not if my iPhone 6s+ can GENERATE a 5G hotspot, but if it can CONNECT to one? I want to get a mobile hotspot device (I'm thinking the moxee brand), and use an ATT data plan along with it, but the data plan

Questions

52

2

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Trying to find out why I owe AT&T $360+

I was going to discontinue my service with my current ISP (Suddenlink) for OBVIOUS reason's, so I jumped on google to find ISP's in my area and found out that AT&T did, with very reasonable rates. I called and tried to start internet service but I guess once the very nice representative started

Questions

214

5

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Need to reset password

Can't remember the answers to the security questions. How else can we reset our password for our att.net email address?

Questions

117

1

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phone destroyed

cani use the same sim card and keep my old number

Questions

104

14

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change plans while being on the 12 month plan

Hello, If I'm 6 months into my 12 month plan, can I change to a month to month plan and have the rest of the 12 month plan prorated?

Questions

87

3

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Approved for an unlock, I have the code and I have no idea what to do next

I'm looking to unlock my device (Razer Phone 2) so I can move to another carrier. I've been approved for the unlock and I have the unlock code but under the instructions is just: ${masterData.unlockInstruction}. There is no link or anything; any help would be appreciated!

Questions

39

2

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Kindle Paperwhite will not recognize AT&T password

My sister just got a kindle paperwhite 10th generation 32 gb. Trying to set it up. It finds her AT&T wireless network, but when she enters the password it says that it's wrong, even though every other device she has operates using that same password. I've walked her through every settings issue

Questions

63

1

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