Our Community Forum will be shutting down on June 27, 2024. Please visit att.com/support for all your support needs.

Official

Accepted

Unanswered

Advanced Filters

Search Results (20.7K)

Relevance
Selected Relevance

Accepted Solution

Official Solution

has anyone actually received their Veterans discount?

I was told I needed to submit a copy of my DD214 for a Veterans discount. I did this 5 months ago and was told it would take 3 months to become active on my account. I contacted AT&T 3 months after applying and was told it would be effective next month. Next month nothing so I contacted them ag

Questions

653

9

0

Accepted Solution

Official Solution

Can not remember pin

I do not have my 4 digit pin, and lost my phone. The verification not goes to my phone which I do not have. any help would be great! went to the store and online and they tell me there is no other way to access my account.

Questions

161

4

0

Accepted Solution

Official Solution

Trying to sign in from out of country

I need to cancel my internet and pay rest of my bill since I am out of country, but somehow it keeps redirecting every single time I try to sign in how can I log in from out of country?

Questions

87

3

0

Accepted Solution

Official Solution

Can I get Call Protect, without losing my grandfathered in cheap plan?

We have a grandfathered in plan rate, that does not include unlimited data (because we don't need it). Would joining up for call protect change my plan & it's rate?  I was told that if I ever change my plan again out of this grandfathered in rate, I will never be able to go back again.

Questions

20

2

0

Accepted Solution

Official Solution

No acces at all with prepaid SIM.

Dear all, i am for 2 weeks at holiday in the sates enjoying your beatiful country. Comin from germany I decided to buy an AT&T SIM 5G 5GB for 30 days. But there no access, no data, no calling. The SIM is recognized as unknown but the phone number is correctly shown. Here a few Info of my phone

Questions

84

4

0

Accepted Solution

Official Solution

What functions are available from the Nokia Smart Camera on the Nokia Lumia 1020

What functions are available from the  Nokia Smart Camera on the Nokia Lumia 1020

Questions

26.9K

2

0

0

Accepted Solution

Official Solution

Reply Back

How do I reply back to a User on here, to answer his question.

Questions

144

2

0

Accepted Solution

Official Solution

Can I recieve SMS messages with prepaid ATT, from other countries? (I am in US and sender is in Europe)

Hi all, When I search online, all I find is just recieving text messages when abroad. That is NOT what I am looking for. Im in US, just wanted to make sure, if my bank in europe can send me a verification code on my prepaid line or not. Currently they were not able to but I was wondering if the

Questions

102

2

0

Accepted Solution

Official Solution

Cannot log in on Roku

Although I can log in properly on my iPhone and iPad, when I try to log in on my TV with a new(ish) Roku, the “person” icon at the top left of the screen does not show the 3 people that I see properly on the iPad/iPhone; it just takes me to a page showing closed captions, help, do not sell, privacy,

Questions

123

3

0

Accepted Solution

Official Solution

Closed

SALE ASSOCIATE BREWTON AL

<span;>eldagent#:iRTeTt1ud47mMJy9A<span;>Preferred Vuer # <span;>Albert (Edited to remove personal information)<span;>My name is Albert (Edited to remove personal information) (AJ) and I have been employed at AT&T in Brewton, AL for approximately 6 months. Unfortunately,

Questions

60

2

0

Accepted Solution

Official Solution

Problems with connection

Is there service down in Petal, MS

Questions

93

3

0

Accepted Solution

Official Solution

Retrieving lost text messages

Can my previous text messages that were lost be retrieved along with the content of them

Questions

167

1

0

Accepted Solution

Official Solution

Missing data on bill

I have been texting my other phone line (a Samsung phone), however, the receiving text data is not showing on my phone bill under the other line’s data. The data for sent messages is also not on the bill.  Could this be because the other phone is using an app?  

Questions

58

1

0

Accepted Solution

Official Solution

change plans while being on the 12 month plan

Hello, If I'm 6 months into my 12 month plan, can I change to a month to month plan and have the rest of the 12 month plan prorated?

Questions

94

3

0

Accepted Solution

Official Solution

invisible text in signature

I was recently hacked but have changed my password. When I set up my new signature, the preview shows text that I did not enter. It says, "How are you doing?" But this text does not show when I compose an email--only the text that I entered shows. Should I be concerned about some kind of invisible c

Questions

81

3

0

Accepted Solution

Official Solution

Managed switch with DVR STB

I have an ethernet cable from the RG to a network port in my family room.  Then an ethernet cable to the DVR STB.  If I split that signal using a managed switch, like a Netgear GS105Ev2, and have a ethernet cable to the DVR STB, TV and Roku, will the DVR STB work or not?   I've read through multiple

Questions

191

2

0

Accepted Solution

Official Solution

need access to Direct Message Inbox

How do I access the Direct Message option?

Questions

138

1

0

Accepted Solution

Official Solution

Closed

Account Rep

When we signed up for our service, we had a dedicated rep who we could reach out to for service.. now in the past year that seems to have gone away and customer service is as hard to reach as a non-business account... why was this changed??

Questions

238

3

0

Accepted Solution

Official Solution

Reference: Notice to Furnisher

RE: Disputed Account - Notice to Furnisher (Edited to remove personal information)Dear Sir or Madam:I previously notified you that I am a victim of identity theft, and requested that you do the following:I still have not received written confirmation of these actions. As I stated before:I am a victi

Questions

36

2

0

Accepted Solution

Official Solution

Unlock device/ Bill assistance

Hi, I have been trying to unlock my previous phone through AT&T unlock device online but it keeps telling me that I have to pay off the device first. Error message: "Looks like you haven't paid off your device yet. Follow these steps to pay off your installment plan. Then, wait 48 hours

Questions

334

2

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.