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Unlock Portal Issues

I've been having many issues with the unlock portal for the past month. Most recently, the confirmation link in the email didn't work. I clicked it and it sent me to the usual page that would normally show the request number and imei. However this time it showed everything but the request number and

Questions

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Does World Connect feature work the same way when account holder is in France calling/receiving calls FROM the U.S.??

Does the WORLD CONNECT feature on an account holder's AT&T line allow the account holder to contact the U.S. and be contacted from the U.S. while the account owner is physically located and working in another country - specifically France?? Thanks in advance any and all help!

Questions

93

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The network unlock code AT T gave me doesnt work

I have a Galaxy J7 with I'm taking to Mint Mobile. I requested an unlock code, put in the new SIM, got the message: SIM network PIN blocked. Enter SIM network PUK, and tried entering in the unlock code AT T gave me. I got the error: Incorrect network unlock code entered. Since then, I've been throug

Questions

1.9K

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Esim issue on iPhone

I tried converting my current physical SIM card into an esim through settings in order to transfer the esim to my new iPhone 14, but I decided against it and deleted the esim. But now, on my old phone (the one with the physical sim), it says “SOS” only on the top right corner of my phone and can’t u

Questions

275

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Ewon device will not connect to internet

We have an Ewon Flexy 201/205 that will not connect to the internet. It requires 4G, I believe it uses PPP and works fine with a T-Mobile sim straight out of a phone but not with two different AT&T sims. All three sims work in an AT&T mobile phone but not in the EWON. Pretty sure it is somet

Questions

108

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AT&T Prepaid Device with Current Plan

I'm going on vacation and don't want to bring my current iPhone. I would like to buy a cheap flip-phone (already ready for AT&T) and put my SIM in that (the SIM size is compatible). The problem is that the phone I'm looking at is "prepaid", and I don't want to get on a new plan. Can I buy it wit

Questions

81

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why would my iPhone 7 not work with AT&T

Customer Service said my iPhone 7 IMEI is incompatible. I spoke to Apple and they said it was a valid IMEI (it was both purchased unlocked and repaired for free by Apple). Why would this not work on their service? Rep was not knowledgeable on plan features or why this IMEI isn't supported.(and I h

Questions

230

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Obtaining a SIM for Sierra Wireless Modem?

In an earlier posting to this forum I posed a question about data plans for Sierra Wireless GX450 modems.  I own one.Some very knowledgeable folks responded that all of AT&T's current plans for these devices can be found here (and only here):https://buyasession.att.com/sbd/Common/ShopRatePlans.actio

Questions

195

0

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No SIM error on iPad but it does not have a removable SIM - What do I do?

I have an iPad Pro 9.7 that I have been using for 3+ years. In the past couple of months the cellular connection would stop working at times, then start working again. It is still doing that more frequently now, but as the cellular stops working it flashes up on screen a "No SIM" error. But the SI

Questions

638

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Nano Sim Card

Hello,I want to order a Nano Sim Card for my new phone (iPhone SE) as I currently have a AT&T Multi-Lane Plan on a Micro Sim Card. I want to transfer my and my wife's number to the new Nano cards. How do I order Nano Sim Cards and get our numbers on them now the physical shops are closed?Thank you

Questions

76

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Change Xplora XGO 2 watch to Aboard SIM (Vodafone Egypt)

i have Xplora XGO 2 watch with preinstalled SIM card, however i want to activate the watch with Egyptian SIM card (Vodafone Egypt) can anyonw support with this? as the watch software not identifying the SIM IMEI number and can only be activated with ATT SIM card.

Questions

52

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Out of State IP - Maryland - For a Reston,VA Phone

Out of State IP - Frederick, Maryland - For a Reston, VA Phone. Is this normal?

Questions

55

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AT&T branded unlocked Samsung Galaxy S8 gives me the message, SIM network PIN blocked. Enter network PUK.

I have an AT&T brand Samsung Galaxy S8 unlocked that I was using with the prepaid service Straight Talk on the AT&T network. I left Straight Talk to go to another prepaid service called Visible on the Verizon network, and take my number with me. IMEI was verified compatible, but when I put t

Questions

206

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Unlock Phone

Hi, @ATTCares @ATTHelp my name is Javier (Edited as per community guidelines) i live in Ecuador, in Ambato city, I bought a phone in Ecuador the model is an Iphone Xs Max Imei: (Edited as per community guidelines), I try to put a new sim in this phone but it doesnt work, i cant call to the number

Questions

51

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eSIM for new Android Nokia G20 phone with AT&T Prepaid?

I recently ran over my phone with the mower and destroyed the phone and sim card. I got a new phone, same phone I had, Nokia G20, do I have to go buy a new sim card or can I do the eSim?

Questions

568

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cisco router IR800 4G WAN MODEM to be configured

Dear all, my IR800 CISCO router got faulty and I had to replace it and I lost all the old parameters. So, now I have to reconfigure the new router then I have inserted the SIM of the AT&T inserted into router and now I have to fill below fields ??, could you help me? ir800#show cell 0 pro

Questions

143

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Can't make or receive calls. Text ok

Cannot make or receive calls on my sons galaxy A50 for several months now. Can send and receive text but he just informed me that he hasn't been able to call or receive calls ever since we switched him over to att prepaid. Approximately 2 months ago. I just thought he was sending me to voicemail eve

Questions

137

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SIM Card

Purchased a Galaxy S23+ and during setup I used my S20+ SIMcard to activate it... now I would like to use the S23+ SIMcard I got with the phone itself... but after Installing, it is not allowing calls or mobile network connection. Please help me resolve this issue. Thank you

Questions

112

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SIM status

On my About Phone screen is says Phone Number Unknown On my Sim status it says AT&T then Network AT&T, then Phone Number on SIM Unknown It appears to be working correctly, just curious why it doesnt know my phone number  

Questions

533

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New service or existing services

My sister gave me her iPhone 13 she just bought the new iPhone but she told me she paid the cell phone off she done had it for 2 years I believe and it’s awesome going great but I was telling her how I’m about to get the service on and she was telling me I can’t because the sim card is a ESIM card s

Questions

94

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