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Account disconnected issue and upgrade of my device

Last April my account was disconnected because my device was not compatible. I would like to upgrade and get an iPhone 13 pro from AT&T, however I would like to ask if I can do this while keeping my old AT&T number. I would also like to know if it is possible to use a second number, which

Questions

 • Phone & Device Upgrades

104

3

0

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Phone Number Recycling/Reusing

Can anyone shed light or give background on AT&T policy for reusing phone numbers? I disconnected my line over a year ago and have read about problems in the telecom industry with reused numbers. Does anyone know or can describe AT&T policy when recycling/reusing phone numbers? Thank you.

Questions

 • Data & Messaging Features, Internet Tethering

1.7K

1

0

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iPhone 12 Pro vs iPhone 12 Pro Max

Hi, I'm planning to upgrade my iPhone X and get the 12 Pro or Pro Max. I'm still on the fence as the Pro Max is really big, but has potentially better camera features which might be worth it. The main differences that stop me from buying the 12 Pro right now are the bigger sensor in Pro Max (so a

Questions

 • Apple

340

3

0

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Suspicious ATT Free Msg

I have received several text messages such as: ATT Free Msg: November bill is paid. Thanks,  Here's a little gift for you: r5kr.xyz/Ju9PHL3oFu This seems suspicious to me so I did not click the link but am wondering if anyone else have received similar text messages.  thanks

Questions

 • Data & Messaging Features, Internet Tethering

105.1K

186

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Green Box in Back yard needs to be removed

Hi, I have a green box that has ATT on there, it also mentions underground cables of some sort, but I would like to know if I can remove that or at least relocate that? I'm planning on doing some work in my back yard and that is in the way.

Questions

 • Community lounge

2.5K

3

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Iphone hot spot usage

How do I track the data consumption of my iPhones hot spot? I can only see the total data usage.

Questions

 • Apple

15.9K

5

0

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Trade in eligibility with a minor chip at the bottom of the screen

Hello, I just got my new iPhone 12 Pro Max and plan to trade in my iPhone X. Now that I removed the screen protector I realize there’s a very small chip at the bottom left of the screen that’s not very visible nor it affects the display area (see attached images at the bottom). I’m not sure if t

Questions

 • Phone & Device Upgrades

6.3K

4

0

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Cancelling line with installment plan remaining

My daughter's new iPhone 13 Pro was stolen. We got the new phone by trading in her old iPhone X and got either $700 or $800 for the tradein, can't remember exact amount.  The iPhone 13 Pro is about a month old.  If I cancel the line I understand I owe the remainder of the installment plan

Questions

 • Apple

772

3

0

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AT&T app question

I have the AT&T U-verse app on my iPad, but I can't figure out how to watch the video in full screen! Help!

Questions

 • Watching U-verse TV

657

1

0

0

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Installments payments after insurance claim

I found an insurance claim with assurance insurance because my phone was unable to be fixed I received my phone in May I am paying installments on it it was brand new. Why should I continue to pay installment payments on a brand new phone when I am now in possession of a refurbished phone.

Questions

 • Wireless Account

1K

11

0

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Apple watch 7 won’t connect to cellular

Got my Apple watch two days ago in At&t store, I have a 13pro, they couldn’t get it to connect in store, told me to take it home and try in a few hours, spent two hours on phone with customer service they couldn’t help me went back to the store next day and after them trying everything got sent

Questions

 • Apple

6.4K

10

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What happens with my promotional trade-in bill credits if I exchange my phone through Apple?

I would like to go through ATT's promotional trade-in to begin a 36-month installment plan to upgrade to the iPhone 14. In about a year, when the iPhone 15 comes out, can I trade-in this iPhone 14 through Apple's iPhone trade-in program and simply swap the sim cards to the new phone without breaking

Questions

 • Wireless Billing

131

1

0

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Replacing #’s on acct w/iphones

Hi, my husband broke my iPhone 11pro, so I went and got another iphone(12), I still owed money for the 11 and had to add another line on the account. Since that time and now, a company was able to repair the 11pro. My question is, my husband’s old phone died. I swapped the SIM cards on the 12(remov

Questions

 • Other Phones & Devices

86

1

0

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Verizon keeps sending me notifications after switching to AT&T!

Anyone ever hear of this happening? I recently switched from Verizon to AT&T, and I keep getting a notification from Verizon saying "Verizon Cellular Plan Ready to be Installed".  It happens every 20-30 minutes, but it stops if my phone (2022 iPhone SE 3rd gen unlocked) is in airplane mode

Questions

 • More AT&T PREPAID Discussions

256

8

0

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Text Message (Groups) Delays

I have been having problems for over a year with group text messages being delayed (not always).  I can receive over 100 messages in a single shot, sometimes 12-24 hours later than when they were sent.  The problems have significantly worsened over the last month or so.  I use my phone for business,

Questions

 • Data & Messaging Features, Internet Tethering

6K

12

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De-enroll my ACP Program benefit to my Prepaid AT&T phone

I want to de-enroll my ACP Program benefit from my Prepaid AT&T phone. I cannot find the option to de-enroll online and need to apply this to a different intranet provider. I need assistance or a good contact number to help me cancel this program on my prepaid phone.  I've called customer

Questions

 • More AT&T PREPAID Discussions

1.2K

6

0

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Bill overcharge text message scam?

I just received this text message: {{MY NAME WAS HERE}}, we accidentally overcharged your phone bill past 4 months. Please accept our apology and this iPhone 11 as a compensation a5ev.info/UdpUxlbkpr...is this a scam?

Questions

 • Wireless Account

112.4K

76

0

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Turn off email-to-text feature

How do I turn off the email-to-text feature on my wireless account? I'm getting 1410-10 texts (from 9-digit phone numbers) constantly.

Questions

 • Data & Messaging Features, Internet Tethering

462

4

0

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Email Not Working - Troubleshooting Information from AT&T

Login and Email Solutions Resolve issues like: Password Issues Login/ Sign-in Issues Webmail solutions Compatible Browsers Email going to trash Client setup help POP Settings Spellcheck Mail Delivery Error Announcement: If you received an email to set up password recovery options

Questions

 • AT&T Mail Features

456.6K

143

Accepted Solution

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Got incorrect balance due from reprogram Unlock request Iphone 6

I was given this old Iphone 6 phone and it is free and clear from AT&T, and the former owner says there is no monies due on the phone , yet AT&T will not unlock the phone saying balance due on phone?We want to reprogram the phone for a homeless person , please let us know how this can be resolved?

Questions

 • Other Phones & Devices

53

1

0

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