Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (11.6K)

Relevance

Accepted Solution

Official Solution

iPhone 12 Pro vs iPhone 12 Pro Max

Hi, I'm planning to upgrade my iPhone X and get the 12 Pro or Pro Max. I'm still on the fence as the Pro Max is really big, but has potentially better camera features which might be worth it. The main differences that stop me from buying the 12 Pro right now are the bigger sensor in Pro Max (so a

Questions

383

3

0

Accepted Solution

Official Solution

iPhone 14 Pro Max Phone Replacement

​My iPhone 14 Pro Max got damaged beyond repair and I fortunately had the option of getting a replacement device sent to me. Well I don’t have phone insurance through AT&T and I don’t plan on ever getting it. I have AppleCare and that’s what I used to purchase a new device. My question is once m

Questions

533

5

0

Accepted Solution

Official Solution

Phone Number Recycling/Reusing

Can anyone shed light or give background on AT&T policy for reusing phone numbers? I disconnected my line over a year ago and have read about problems in the telecom industry with reused numbers. Does anyone know or can describe AT&T policy when recycling/reusing phone numbers? Thank you.

Questions

2K

1

0

Accepted Solution

Official Solution

I can't re-submit a new unlock request because it shows my imei is in progress

I got the unlock confirmation email after 26 hours and it says my confirmation link was good for only 24 hours. What should i do now? I cant even re-submit a new unlock request. Because it shows my imei is in progress. When i try to check the status it says I didn’t confirm their email. @HelpAt&

Questions

96

2

0

Accepted Solution

Official Solution

Changing account holder name

We want to change the account holder name on our wireless family plan to take advantage of the 25% teacher discount. 2 lines have one more payment on their phones (Oct) 2 are eligible for and upgrade and want to take advantage of the iPhone 15 promo that ends Oct 12 can we change the account holder

Questions

187

5

0

Accepted Solution

Official Solution

Can I freeze my account for nearly one year while I'm traveling outside the United States?

I am currently in China. I will come back to the United States in the Next August, 2022. I want to freeze my AT&T account. Do I need to pay for the monthly fees still? If I need to pay for it, how much do I need to pay for it? Does anyone can help me freeze my account? I do not know how to freez

Questions

286

5

0

Accepted Solution

Official Solution

How can I keep a number active at the lowest cost

I am moving abroad for 5-6 months and want to keep my phone number active for when I return. What is the most economical way of doing this please?

Questions

818

1

0

Accepted Solution

Official Solution

Problems with sbcglobal email.....AGAIN!

My sbcglobal email works fine on my Windows laptop, but keeps getting an error message "the connection to the server failed" on my iphone and ipad. I deleted my email on both devices.  I was able to set up the sbcglobal on my phone and it worked for a while but now i'm getting the same error m

Questions

220

1

0

Accepted Solution

Official Solution

BOGO deal, Do I have to buy 2 phones at the same time?

To get a bill credit from BOGO offer, do I have to purchase 2 phones at the same store? For example, can I purchase one phone at Costco and another at Target? Of course under the same account and the same day, is it still eligible? Has anyone done that?

Questions

2.6K

1

0

0

Accepted Solution

Official Solution

I’m being charged for my disactivated visual voicemail?

I’m being charged between $10-$20 a month for visual voicemail but can’t set it up, because my voicemail was deactivated, because I forgot to setup my voicemail I’m told. So how come I’m still being charged for visual voicemail when att deactivated it? Most companies don’t charge for voicemail to be

Questions

2.1K

7

0

Accepted Solution

Official Solution

Incoming international call from Australian wireless number

Hello! If I’m in the U.S and I have an unlimited talk and text plan and I receive a call from an Australian wireless number (over WiFi) , will I get charged for the incoming call?Thanks!

Questions

237

1

0

Accepted Solution

Official Solution

5G Option not available

I’m currently using the $75 at&t prepaid plan and I didn’t have the 5G signal and the 5G option on my phone settings. I’m sure that AT&T states that my current plan will allow me to use 5G. I’ve tried changing 5G SIM card and E-Sim but still no luck. On an unlocked iPhone 13 Pro.

Questions

1.7K

8

0

Accepted Solution

Official Solution

international day pass

We have an unlimited data plan including the international day pass. If we use my husband's phone as a hotspot, will we still only be charged $10 per day if my daughter and I connect to his hotspot wifi?

Questions

361

2

0

Accepted Solution

Official Solution

iPhone 13 Black Screen of Death.

My fiancés IPhone 13 has had a bad plague of the black screen of death. I have tried everything I can possibly do for at home remedies. He hasn’t really dropped his phone and it never had water damage to it. Not sure what caused this. What is the next best solution to take? Possibly the cheapest too

Questions

109

2

0

Accepted Solution

Official Solution

Cancelling line with installment plan remaining

My daughter's new iPhone 13 Pro was stolen. We got the new phone by trading in her old iPhone X and got either $700 or $800 for the tradein, can't remember exact amount.  The iPhone 13 Pro is about a month old.  If I cancel the line I understand I owe the remainder of the installment plan

Questions

2.2K

3

0

Accepted Solution

Official Solution

Installments payments after insurance claim

I found an insurance claim with assurance insurance because my phone was unable to be fixed I received my phone in May I am paying installments on it it was brand new. Why should I continue to pay installment payments on a brand new phone when I am now in possession of a refurbished phone.

Questions

1.7K

11

0

Accepted Solution

Official Solution

ATT Prepay SIM not working in Apple iPhone XR

I swapped the SIM in my XR to an ATT Prepay (from a TMo) and the phone works but getting no data. How do I get the phone to take the ATT settings? The prepaid plan has data, the account says it's all good, and I know the phone works...(and yes, it's unlocked).  Surely the iPhone can recognize

Questions

514

2

0

Accepted Solution

Official Solution

International Travel Pass

Hello,      I will be going overseas for a few weeks and got the basics on what is charged for usage, but I have two questions that just want to know the setting my iPhone needs to be in.  If I’m using my phone on Air plane mode with Wi-Fi, will that trigger the $10 day pass?&

Questions

877

3

0

Accepted Solution

Official Solution

Suspicious ATT Free Msg

I have received several text messages such as: ATT Free Msg: November bill is paid. Thanks,  Here's a little gift for you: r5kr.xyz/Ju9PHL3oFu This seems suspicious to me so I did not click the link but am wondering if anyone else have received similar text messages.  thanks

Questions

106.2K

186

Accepted Solution

Official Solution

Wanted to add a secondary phone number on my iPhone that would be a PREPAID Account

Why is this so complicated?

Questions

185

5

0

Not finding what you're looking for?