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Unlock Device

It seems like AT&T has a pattern of sometimes not unlocking their customer phones after they are paid off. My phone is paid off, my bank account shows the charge, plus I have the receipt. This feels like theft, because this device should be unlocked, but instead I am receiving a pop up that clai

Questions

67

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Palo Alto & ATT Residential Fiber

Aight folks, Figured out a few things about AT&T Residential fiber which you may find interesting. ****IPv4 Configuration & Troubleshooting**** I have a PA440 in use where I have been allocated a /29 IP block from AT&T. I have configured the PA440 with an IP in this IP Block and a

Questions

313

3

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Port Forwarding Double NAT

I have AT&T Fiber, and I've been trying to port forward on and off for the past week and a half to set up a Minecraft server. I let the application through my windows firewall, my antivirus firewall, I forwarded it on my RT-AX82U router, I opened a passthrough for the router on my AT&T mo

Questions

33

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Erroneous Charges on Wireless Bill

I've been a loyal customer for somewhere in the neighborhood of 20 years. (AT&T labeled me a "gold" member...whatever that means) Today I discovered that the iWatch I ordered in April of 2019 somehow has two lines associated with it on my account. AT&T acknowledged the issue, agreed that the addi

Questions

213

3

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Will Be Disconnecting Service Soon If No Resolution

I have been an AT&T Uverse/Directv, Gigabit fiber internet and home phone customer for quite a number of years. A great customer that has never been late on a bill with services totaling over $200/month. I was also one of Sprint's most loyal customers (24 years to be exact) until Sprint only offered

Questions

200

2

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Voicemail Not Working?

When I first got my phone my voicemail worked fine, however I do not receive voicemails anymore and I can’t edit my voicemail greeting as it gives an error message “The operation couldn’t be completed. (com.apple.mobilephone error1035.) Trying to resolve this issue, and I’ve attempted restart

Questions

41

1

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AT&T Sign-In does not recognize my email or username. UNABLE TO LOG IN

After getting booted off my Yahoo app and unable to log-in to my AT@T email account, Yahoo Customer Support confirmed that they can see that my account still exists. I use this account every single day. I was locked out today, August 6th. I am unable to speak with anyone from AT@T to retrieve my per

Questions

548

8

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Active armor

App won't work since I got a new phone. All it says it. Error getste106. S23 ultra

Questions

164

6

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U-verse TV Everywhere Authentication Error

I have AT&T U-verse U300 and every TV Everywhere app and/or website I try to login to tells me that I am not authorized or that I need to contact my service provider. Any help would be much appreciated!

Questions

402

3

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Snapchat international calls on my bill

I have an online friend who lives in Europe. We call on Snapchat, but now the calls are charging more on the bill. I use Wi-Fi. Help!!!

Questions

32

1

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Received a bill today due in 3 days when I paid it 2 weeks ago

New to Fixed-Wireless and nothing but a hassle trying to get customer support for it - no direct number to dial and once I stated "fixed-wireless" the support individual seems clueless as to what that is and where to transfer my call. So far it takes three transfers. Curious what AT&T is doing about

Questions

81

1

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ERROR CODE: SSACT-523

I just came to America and bought a sim card and 90 days tariff but I can't activate it, ERROR CODE: SSACT-523 keeps giving this warning

Questions

45

3

Issues with Group Texts not going through and coming in as Unknown or out of order and late

I have been dealin with major issues with group texts for several weeks now. I never had an issue until recently. I have reset my phone multiple times. and every time I do, text messages come flooding in, either super late or very out of order! Or they are flooding in as Unkown messages so I have no

Questions

1.5K

5

Something went wrong... Let's try this again

Since I wasn't able to find an easy answer to my problem and solved it on my own, I'm writing an answer here. I went to register a new TV with HBOMax and immediately when I selected DirecTV or ATT as my provider, I would get an ATT-based error page saying "Something went wrong... Let's try this a

Questions

1.4K

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No SIM error on iPad but it does not have a removable SIM - What do I do?

I have an iPad Pro 9.7 that I have been using for 3+ years. In the past couple of months the cellular connection would stop working at times, then start working again. It is still doing that more frequently now, but as the cellular stops working it flashes up on screen a "No SIM" error. But the SI

Questions

618

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device unlock portal malfunction

I am having an issue with attempting to submit an unlock request.  I was unable to confirm the email sent to me within the 24 hour period before it expired.  When I try to submit a new request, I am told that there is already a request and that I am to confirm the email that was sent to me. But I ca

Questions

173

4

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Request for carrier visibility / carrier reveal on iPad

Please DM me, I cannot send @ATTHelp a DM myself. This my continued Request for carrier visibility / carrier reveal on iPad. Need eSim open carrier usage ability.  My iPad Pro will allow me to only add At&t service and it's never been setup on there, but the other carriers need to work on

Questions

145

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Still Getting Locked Out of My Yahoo Account & att.net & constantly getting logged out too! Non-stop password reset! Super Frustrating

Well, AT&T decided that since they couldn't solve the problem from my original post, they decided to just close the chat...how nice.... They've only partially fixed the problem & there is still the issue that I can only log into one of my 3 email sub-accounts at one time. Each time I d

Questions

102

2

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Not connecting to an agent

I keep trying to use the chat function on the AT&T site (I'm having issues logging into my email account. Firstly, when it asks me to choose my area of concern, I can choose internet, but not email. I chose internet anyway and then typed in my question/issue. It said it was connecting me to an a

Questions

218

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Need passcode to active via the Automated line but I'm unable to create a online account to create a passcode

HI. I switched from T-mobile to ATT via a sales agent at sams club. I got 2 new phones and 2 lines. My phone numbers from T-mobile are to be ported over. I got the phones today But when i call the automated Line to activate them It asks for a passcode. When I say I don't know it wants to transfer me

Questions

49

2

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