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Information Shared by AT&T Manager

AT&T has the worst customer service to keep loyal customers happy. Over a month of ongoing issues and no real support. They are more than willing to keep you in a hamster wheel, running around and around from in person, to on call to chat agents who have no clue about information shared. They al

Questions

119

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What does the following diagnostic error message mean?

What does the following diagnostic error message mean? Diagnostic Error: "WAN DHCP timeout 2 /var/log/net.log 2021-09-21T14:47:08 1 day, 8:08:19." AT&T Gateway Model BGW320-505 The above error was generated by Google Nest Wifi Support.  I am getting extremely slow speeds from the

Questions

687

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Att.net email lockout need help

For some reason my att.net email account password got changed. I use this account for important emails. Security questions are not working and there is no other way around them without human help. AT&T automated chat is not helpful at all. Please help.

Questions

110

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Outgoing Mail

Is there an issue with the outgoing AT&T mail server? Sending of email fails with "The message could not be sent because the connection to Outgoing server (SMTP) outbound.att.net was lost in the middle of the transaction"

Questions

61

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Phone unlock error

I’ve been trying to get my phone unlocked I finally payed the bill for this month and when I went to do it again online it said I entered the IMEI to many times it said to wait 30 days in the email but I cannot wait that long

Questions

25

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Callers unable to leave a voicemail on my phone

For the last month or so, anytime I am unable to answer callers get a “your call cannot be completed as dialed” prompt and it hangs up on them. If I answer, the call goes through fine. I’ve tried updating my phone, restarting it, and updating my voicemail password and nothing works. I even went into

Questions

26

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Oneplus A6013 Compatible on "whitelist"

Sorry if it's in the wrong forum. I didn't know what category topic this falls under. I bought my own phone at Amazon. I had T-Mobile now I have AT&T.I went into the store and asked if my phone was compatible, the guy did some tests and used their sim in my phone and said it's compatible. H

Questions

136

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Lousy

Lousy service, lousy customer service, lousy bill pay, inadequate personnel to serve customers appropriately, no special rates foe old folks, too many recorded messages,  AI, just plain lousy.

Questions

43

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20 years paying 500 dollars a month for my business my husband whose name its in died in may now At&t will not show breakdown and rude!!!

Okay first off without a word spoken or death certificate they moved the account into my daughter's name and said its because she was using her phone for a month bc she was in between getting a different home internet when we got her plan with ours it was unlimited so she had no idea the charges wer

Questions

122

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I can not log into my SBC Global Email :( HELP

Hello all!! I am stuck in an endless loop!!!!! So my att email is locked out I don't recall the password, I have attempted to reset the password but when the website sends a reset pin it sends it to the email I am locked out of. I have no access to this email so this is my last hope to regain access

Questions

42

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Air 4921 ethernet not working

Hello I recently purchased an Ethernet cable for my router because I lost the one that came with it. I play on Xbox a lot so I plugged into that. But then an error message popped up saying NAT type unavailable, basically meaning I couldn't access the internet. So I tried plugging the cable into my P

Questions

178

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A hurtful situation

Hello, my name is Derek and I am writing in regards for my mother and sister who have both been dealing with chaos and trying to get our account resolved for over 2 weeks going on 3 now. We have been loyal customer since before AT&T bought Alltel. We are trying to upgrade our phone as well as port 2

Questions

95

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Why does my multimedia message and text message time stamp on the bill say a different time then when I actually received the message?

On many occasions over the past several months, I have received multimedia messages and text messages and the time stamp on my AT&T text logs is different than when I received the text. There is no correlation with the time either. Some of them say I received it at 2:24 am when in actuality I r

Questions

52

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Closed

ATT access as well as editing and placing insulting names on my email changed my bill name, stopped calls to my mom and dad

I have reported numerous times to more than1 retail store as well as office of the president. I have had numerous features that continue to be added to my account without permission, random access to add unapproved and random features without warrant, priorty note was added with incorrect dates, as

Questions

85

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Need passcode to active via the Automated line but I'm unable to create a online account to create a passcode

HI. I switched from T-mobile to ATT via a sales agent at sams club. I got 2 new phones and 2 lines. My phone numbers from T-mobile are to be ported over. I got the phones today But when i call the automated Line to activate them It asks for a passcode. When I say I don't know it wants to transfer me

Questions

61

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Closed

ERROR CODE SSACT-501

Have a used prepaid iPhone, bought a new prepaid sim through AT&T and now it’s saying it cannot activate my sim because my IMEI is still in contract when I know it was bought through prepaid service by my friend who was also using it as AT&T prepaid!? I just want it to activate! What do I do

Questions

66

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My Att email is coming up as undeliverable

I recently found out that my email had be compromised and after speaking to customer service I was able to get my password reset and get logged back into my account, but I am not able to receive any emails. I have been able to send emails from this account, but anytime I try to reply or send an ema

Questions

237

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AT&T Fiber Outage lasting days?

I upgraded to Fiber on Monday.  Technician came out and everything was going fine.  When he was about finished, he discovered that there was an "outage that wasn't letting new fiber customers connect."  He said it would probably last 1-2 hours, and that I'd be able to restart the box, plug in the et

Questions

272

1

Error Invalid Message - Can't Text My Mom

My mom got a new number. When I text her I get an immediate reponse text saying "Error Invalid Message: Please re-send using a valid 10 digit mobile number or valid short code." I went online to troubleshoot. I'm on an iPhone 6plus. I cleared my phone of all incoming and outgoing calls/text to the n

Questions

1.2K

5

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Military signature program

I am trying to sign up for the military signature program. I signed up back in July and got a confirmation email welcoming me to the program. It is now October and still have not been added to my account. I tried to sign up again yesterday as the agent told me but they got me locked out with the sys

Questions

64

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