Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (10.1K)

Relevance

Accepted Solution

Official Solution

Cell phone booster

I have an old cell phone booster, which I have learned is outdated. Newer boosters were sent out. I did not receive one. How do I get an upgraded booster. My old booster is at least 10 years old. It would be nice if AT&T cared about their older clients and send them the boosters first. I've been

Questions

540

13

0

Accepted Solution

Official Solution

Closed

business phone At&T landline

So I can receive calls from At&T cell lines but Verizon cell lines CAN NOT call into my business. Need help because this cost me money for every call I miss.

Questions

141

1

0

Accepted Solution

Official Solution

no character

Why will AT@T not stand behind their product? Its because they KNOW they screwed up and don't want to admit it. The Motivate phones are trash . . you do NOT want to buy one.

Questions

192

6

0

Accepted Solution

Official Solution

Was I scammed during an in-home tech visit?

Hello, I recently received a modem to self install my new AT&T fiber internet in my apartment through self install. I had some issues, talked to customer service, and they set me up with a tech visit. The tech arrived and introduced someone else who they said would be helping him with the inte

Questions

193

4

0

Accepted Solution

Official Solution

Website is Blacklisted as Malware

My business website is experiencing what seems to be an alarmingly common issue wherein anybody using AT&T is denied access. The prompt claims malware (see image).  I'm praying that a streamlined solution has been established, given how many similar unresolved threads I have come across he

Questions

93

4

0

Accepted Solution

Official Solution

Property Damage from Fiber Install. Claims Numbers arent working

Please help. ATT recently came out to run Fiber lines in my neighborhood and damaged my property. I have tried calling all of the numbers listed on your site as well as customer service. How do I get my yard repaired? Please help!

Questions

1.1K

6

0

Accepted Solution

Official Solution

Is anyone else experiencing issues with AT&T 5G speeds

I live in Atlanta, GA and the 5G speeds here are terribly slow throughout the city. I feel misled and lied to.  If I knew the 5G speeds were going to be subpar, I would not have purchased new iPhone devices nor changed my wireless plan.   Is anyone else experiencing slow 5G speeds and

Questions

647

4

0

Accepted Solution

Official Solution

Prepaid account number

Where can I find my prepaid account number?

Questions

401

4

0

Accepted Solution

Official Solution

Cell Phone Signal Booster Registration??? AT&T is denying they allow these!?! Amazon says they Do! Who is lying to me???

I have called twice to AT&T and gotten the same answer about my Cell Phone Signal Booster made by Phonetone. They deny they support it and act like I am speaking chinese and they have never heard of signal boosters. They say they stopped offering them years ago and stopped allowing them. Yet on A

Questions

3.6K

2

0

Accepted Solution

Official Solution

No service inside big buildings and my apartment

I get absolutely no data service when inside big warehouses like Lowes, Home Depot, or Costco. I’ve entered different locations of the places I mentioned and I get do data service at all, while call quality is very spotty. The biggest problem is that I have the same problem in my apartment as well.

Questions

218

3

0

Accepted Solution

Official Solution

network unlock iPhone 7 not working

I've done the network unlock procedure a few months ago. Everytime I check the status it says I am entering my phone number incorrectly. Then it asks me to recreate the process. This then tells me there's already a submission in the system. How do I reset and restart this procedure please? I purchas

Questions

171

6

0

Accepted Solution

Official Solution

Trouble with new AT&T wireless

Has anyone else had trouble with AT&T? I signed up for internet and direct tv. When the home expert came he talked me into getting wireless through them too. I originally asked for a iPhone SE 2022 because that was the type of phone I had and was used to. He talked me into a iPhone 12 mini told

Questions

105

9

0

Accepted Solution

Official Solution

Closed

Refund Adjustment for Passed Account Holder

I have been calling into AT&T support to get my elderly Mother's account modified for hours. Her phone plan has been under her husband's account and her husband has been the account holder however he passed away 14 months ago. Clearly, in this situation going to AT&T is not on the high list

Questions

201

5

0

Accepted Solution

Official Solution

Property Damage Claim

I was wondering who I should contact regarding damage to my property during fiber optic installation? Thank you

Questions

774

5

0

Accepted Solution

Official Solution

I need help and I don't know what to do

AT&T doesn't care about customers. I have been trying for MONTHS to change the email address on my account, since they entered it wrong and I can't get into my account to pay my bills. But each time I call and they claim to have changed it, it's still wrong. So I can't get into my account to pay

Questions

53

1

0

Accepted Solution

Official Solution

Brand new defective device and AT&t will not allow me to exchange

Got a brand new phone today and the battery only lasts for like 4 hours with nothing running. Tried to call AT&t and after 2 hours on the phone hung up without a replacement. They are trying to make me give them more money. Why do we have to contact the attorney general to complete a simple orde

Questions

277

17

0

Accepted Solution

Official Solution

Legit? ATTVianuClassActionSettlement.com - Suspicious text via gateway.

Suspicious text: AT&T Free Msg: Payment (by bill credit or check) available under a settlement. File your simple claim to receive a payment. For more information, go to www.ATTVianuClassActionSettlement.com or (888) 564-8288 From: 11112000 Seems like it could well be legit, so worth investiga

Questions

3.5K

14

0

Accepted Solution

Official Solution

Can I use old iPhone XR charger with iPhone 12?

An employee from AT&T came to help set up my new iphone 12. I previously had an iphone XR. I was told by the employee that I could no longer use my old charging cord/block because it would “blow up the battery” and cause issues using my phone. So she suggested buying the new C-charging block tha

Questions

1.1K

6

0

Accepted Solution

Official Solution

i just want to cancel one line to transfer to another carrier, please help.

just trying to cancel a line and use it with another carrier, can you please the process, m trying to cancel the phone ending in 3697 so i can transfer it to my google fi. thx in advance. please if you are an att employee, create a ticket and send me the link to follow up to my onfile att email.tha

Questions

678

1

0

Accepted Solution

Official Solution

Is my 802.11n router the problem and if so, what's the best solution?

Our AT&T-provided router uses 2009's 802.11n protocol and does a poor job of providing coverage in our home. Should I ask AT&T to upgrade the router, buy my own wi-fi range extenders, or switch to a different ISP?

Questions

244

6

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.