I was ready to upgrade my iphone 6 to an 11. Been a customer with ATT for over a decade. Went to local store and bought the phone. They had a plan to give HBO Now, and with COVID lockdowns, seemed like a good idea. I opted for that plan. I wanted to pay in full, but the ATT rep said I had to financ

I bought a new Samsung Galaxy j2 prepaid, at&t. I need to get the SIM number for AT&T online to update my device. I cannot remove the card! At least, not without an axe. So is there any other way to find this sim number?I have watched YouTube videos etc Any Help will be appreciated.

Is there a reason the nokia x20 8Gb 5G Model: TA-1341 is not certified for use on the AT&T network. From all the information ℹ can find there was an agreement made between AT&T and Nokia (Edited as per community guidelines) Need to understand why, AT&T is not certified nokia x20 it meet

I have been trying to get my device unlocked for months now. We are trying to get a new phone plan with a different carrier. I have been given excuse after excuse, and no elaborate detail. Multiple case numbers have been created and denied. I’m told that there is a balance due on my device, however

I have tried submitting my eligibility multiple times and keep getting denied. I have tried to call and chat no help.  I am told the person with FirstNet I was on the phone with for 2 hours to get this account set up put my job title incorrect and now no one will help me.  I am furious th

5/29/21 att contractor cut my power line around 12pm. I’ve been trying to get a hold of someone in risk management but all I get is the run around. From one agent to another and no one seems to be able to help. I don’t believe I should pay out of pocket for damages att contractor did. Can someone he

2023 and having same issue home expert esteban Navarro came to our house and promise a bunch of stuff  that weren’t applied !! Trade in that he never picked up and time expired, fake lines, had us switching from t-mobile which I strongly regret we had a bill in March of $1600 they seem no to b

Good Morning, I received a letter from ERC this week claiming a debt owed to AT&T.  While the alleged debt owed is relatively small, $96.70, I am not about to pay a debt that isn't legitimate.  The debt collector said that this was a past due amount from 2012 (over 7 years ago). Since then, not only

Ebb program plan switch I enrolled in the 40 dollar a month plan and meant to do the 65 can I switch them now and not lose my ebb benefit 

I recently purchased a AT&T motivate 2 from Walmart and switch the stems as usual and pass phones it's all I've done to and I'm trying to make a phone call and I was met with a automated recording that I needed to return it to the store that I purchased it from to finish activated and the help o

Hello, when we opted for the 'trade your device in' program I was told I could get as much as $800 back for the phone. Now I wasn't expecting that much, but $35 is a slap in the face!! I paid over $900 for that phone and it was in mint condition. Please tell me how you arrived on $35 for a trade-in

Got a brand new phone today and the battery only lasts for like 4 hours with nothing running. Tried to call AT&t and after 2 hours on the phone hung up without a replacement. They are trying to make me give them more money. Why do we have to contact the attorney general to complete a simple orde

Receiver keeps rebooting on its own over and over. TV programming will start after a reboot, then a few minutes later (without me touching anything), it freezes and reboots again.   Over and over and over. I’ve done a manual reboot, I’ve unplugged the receiver, I’ve rebooted the gateway, I’

I am not able to find the ACP wireless sign up form. When I try to go to page it says it is not available. I would like to sign up

When will the Samsung S20 5G get the latest software update? My S20 5G have the old software, which is Android 11 and UI 3.1 also the Security Patch is 1 September 2021. This S20 5G is under AT&T. Thank you!

@ATTHelp I want to delete the AT&T Access ID that is associated with a cancelled account that was on combined billing but has now been separated. The two accounts that were on combined billing were for Internet and Wireless services. 3 lines were active on the wireless account. The internet

So I had 1 Gig fiber internet, which included HBO Max for free as part of the service. I HAD to upgrade to the 2 Gig internet as the 1 Gig was not supporting my work from home internet needs. I was constantly kicked from video meetings. Easy no problem to upgrade, I have to be able to do these meet

I have forgotten my password, when I try and reset it I am prompted to answer security questions which I don't believe I ever set up.  I have had this email for about 15 years and have moved and changed phone numbers several times.  So I do not remember which telephone number or zip code might have

Suspicious text: AT&T Free Msg: Payment (by bill credit or check) available under a settlement. File your simple claim to receive a payment. For more information, go to www.ATTVianuClassActionSettlement.com or (888) 564-8288 From: 11112000 Seems like it could well be legit, so worth investiga

Is there any way to get my trade in back? I only want to because it was paid off and my new iPhone 14 Pro Max had a defective camera. I have contacted Apple and they won’t honor the warranty or my Apple Care +. The rep agreed there was something wrong with the camera but said because diagnostics we