
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
Starting today, I cannot download email messages from my main AT&T email box onto MS Outlook on my computer. Can anyone help me?
Questions
•
AT&T Internet Security
Accepted Solution
Official Solution
I have a prepaid gophone - an old 3G flip phone. Just got a new iPhone SE. Expect I need a new SIM card as the old one is unlikely to fit. Want to keep my old phone number and switch to a higher data postpaid ATT plan. Do I have to go into a store (want to avoid that right now)? Can
Questions
•
Apple
Accepted Solution
Official Solution
Hi sir IPhone 6 icloud lock please unlock sir remove icloud lock imei number : [EDITED per Community Guidelines) this imei number please remove me icloud sir
Questions
•
Apple
Accepted Solution
Official Solution
After spoke with seven 7 representatives at the call center on the last 7 weeks I've decide write the reviews.AT&T representatives said my refund check should be emailed to me by the 6th week after I've terminated the service and returned the equipment, It was 7 weeks ago.How is possible one company
Questions
•
Wireless Billing
Accepted Solution
Official Solution
What can I do about this? I tried att.com/myatt and the page wouldn't load
Questions
•
AT&T Mail Login & Security
Accepted Solution
Official Solution
I have bought a mobile which is not reported but when requesting unlocking it tells me that the equipment is still under contract... what can I do?
Questions
•
Other Phones & Devices
Accepted Solution
Official Solution
Hi, I’m an international college student at Northwestern and have returned home due to the Coronavirus situation. As such, I cancelled my Autopay (I was on the 45$/month plan). I was wondering if it would be possible to first get refunded since I have ~13 GB of my data usage remaining (as shown on m
Questions
•
Account & Usage
Accepted Solution
Official Solution
Imei# (Edited per community guidelines) I bought it off Facebook and found out later was blacklist I am not a att customer please help me resolve this please email [email scrubbed]
Questions
•
Apple
Accepted Solution
Official Solution
What I need is a Nano SIM card for my new phone while my old phone (that's literally falling apart) has a larger SIM. How am I supposed to simply buy a SIM online when your site stubbornly forces the free SIM promo that requires a new plan/device to be purchased? I'm not settign up a new plan, nor a
Questions
•
More AT&T PREPAID Discussions
Accepted Solution
Official Solution
I recently had to get a new DVR box for U-verse and lost all my shows. My friend had Comcast when she got a new box she did not lose any shows they were in the cloud. Does AT&T not offer this or have this it’s 2020??
Questions
•
U-verse TV Equipment
Accepted Solution
Official Solution
I’ve tried countless times to contact you, and I’m sent to call centers in India. And I’ve been trying to cancel my service for the past couple of months but because of the COVID-19 Pandemic, I’ve been unable to reach you, and I was sent an email saying the months of the virus we would not be charge
Questions
•
AT&T Internet Account
Accepted Solution
Official Solution
Hi, I am an Emergency Room Nurse, I was calling to inquire about your first responder discounts and it’s unfortunate that AT&T feels that during this time especially Nurses are not considered first responders and are not considered for this discount. I have been with att for many years and i find it
Questions
•
Wireless Billing
Accepted Solution
Official Solution
If I already have an ATT prepaid SIM card, does that mean I can purchase a prepaid phone and use that SIM with it? Or do the prepaid phones come with a new SIM and you have to start a new plan?
Questions
•
Other Phones & Devices
Accepted Solution
Official Solution
Has it taken anyone else a week to have AT&T Fiber set up? At first it was delayed modem shipping, then the service box was missing a power supply, and now the PON light is off, alarm light is red, and data is Amber and I still do not have internet. Allegedly a tech is coming tomorrow but last t
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
(See subject line) I don't want to compromise my daughter's AT&T phone that uses the same # as the iPhone 8 used to use. The iPhone 8 was recovered and upgraded to iOS 14.0.1. I plan to use it on an AT&T prepaid plan or a GSM network on Tracfone. Thanks for your help. Vin
Questions
•
Apple
Accepted Solution
Official Solution
How do I apply to the AT&T website for Customer service
Questions
•
Wireless Account
Accepted Solution
Official Solution
I don't know why this is happening. Samsung S10plus I turned off the CALL PROTECT features. It still happened. I deleted CALL PROTECT. It's still happening. I am missing very important calls. I can't just have a friend call me to check, because they are my known contact. Please help
Questions
•
Android
Accepted Solution
Official Solution
If I get AT&T Rural High-Speed Internet, do I also have to get cable, such as DirecTV? The description is unclear to me but it seems to me to indicate that Rural High-Speed Internet connect to cable. If someone can tell me the answer I would appreciate it.
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
I lost my actual drivers license but have a paper ID. Can I walk into an ATT mobile store with out a photo ID and purchase using my account? What other types of ID does ATT mobile stores accept?
Questions
•
Wireless Account
Accepted Solution
Official Solution
I was wondering if i could switch to xfinity internet after i've paid my at&t bill? I'm just worried it'll affect my credit for whatever reason.
Questions
•
AT&T Internet Account