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iPhone IMEI Error

So I recently purchased a used iPhone 8 Plus but I am unable to use my SIM in it because it is apparently locked. I tried unlocking through AT&T's device unlocking page but I get a message that says the IMEI doesn't match an AT&T device while I'm 100% sure that it is. I am unsure of what to do now.

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Caller ID not working even after a week and 5 tech chats with AT&T

I added an iPhone 5 for my dad onto my family plan, but his Caller ID is not working. The number still shows up as "Unknown Caller" when he calls another iPhone (landlines seem OK). I've had 5 tech chats with AT&T and was reassured each time that the problem was solved--but not so. Told it was eithe

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28

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not able to send a message using a short code number

When sendig a text message to a short code number I get an error invalid number. Please Re-send using a 10 digit number

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55

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Current status for unlock device request- Denied

It doesn't let me unlock my iphone. I submitted a request and confirmed it. I checked my unlock device request status and It immediately denied it since I am not using the at&t network. Please Help me. What are my next options?  My request number is ( Edited as per community guidelines)

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13

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My iPhone 14 stopped getting verification texts

Sometime over the last weekend my iPhone 14 stopped getting verification texts and notifications from my banks. These are things like verifications when trying to log on from an unfamiliar device or messages when I make a charge on my credit card. Some things to note... I have made no changes to

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46

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I need to unlock my Apple XMAX

I need to unlock my Apple XMAX,My family and friends were worried about me when I was in a foreign country. My mobile phone was suddenly locked by the SIM card. I tried to use the device to enter the US VPN to unlock the ATT operator by myself. There were two results: one was not qualified to unlock

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37

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I cant unlock iphone

Current status - Denied We can’t unlock your device because it’s no longer active on an AT&T account. Please help! I tried to unlock my iPhone I used to use while I was on AT&T through the official AT&T unlock page, but it was denied. IMEI 359811268828834

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39

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Stuck on pending for my unlock status

My unlock status has been on pending for a while and hasn't change in a month is there a way to remove the pending and try again with it?

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91

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Dropped my Apple iPad and it is completely destroyed. Won't turn on. Can't get Data and AT&T won't cancel data

Contacted At&T. Spent about an hour on the phone. I was told no one could help me: bottomline is that if I can't access a code they send me to my iPad they can't verify me, even though I signed onto my account online. Since I can't get a code, AT&T won't cancel my data plan. We can't help y

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128

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being charged for a phone ATT says I did not return

I ordered a 13 Pro Max. I received a 13 Pro for a woman in Colorado (about 1500 miles from where I live) with her name and number. I called ATT. They were ridiculous and did not know what to do. After calling them several times for a return label, I walked into an ATT store near me and they printed

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28

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Cancel unlock Request

I tried to unlock the phone on the AT&T website, but 12 days have passed and no confirmation email has arrived.The current status check is Pending.I can't send a new request, how to unlock the phone again?Thanks

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69

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Trade in issues

We traded in a perfectly good Samsung S8 in early November 2021 for a change to an Apple product. The trade in promised a rebate of $300.00.  We were told when AT&T received it the screen was damaged and unusable which was not the case when we sent it.  We only received 35.00 and we h

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56

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Phone unlock error

I’ve been trying to get my phone unlocked I finally payed the bill for this month and when I went to do it again online it said I entered the IMEI to many times it said to wait 30 days in the email but I cannot wait that long

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15

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Audio is lost on iOS App after Short Buffer

I have an iPad Pro and both on WiFi and on Cellular data if there is a short buffer (you see the rotating icon) briefly the video returns however the sound is gone. To work around the problem, I have to change the channel and change it back the sound is restored. However, shortly later the buffer h

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20

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Unlock iphone 6

Good morning, I would like to unlock my iphone 6 plus, but I am in Brazil, I meet the requirements for unlocking and I received the following message: Hi vanusa, Make sure your device meets our  eligibility requirements, then call us at 800.331.0500 or 611 for help. &nb

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73

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Call Failed and WiFi Button Greyed Out

Anytime I pick up a call or someone picks up my call, I get a "call failed" message. It's been happening for the last couple of days. I tried turning off/on 1) my phone, 2) cellular connection, 3) airplane mode, and 4) WiFi. I installed the latest iOS and reset all my network settings. Now, even my

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46

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Do not fall for offshore sales tactics

Of shore sales lie manipulate lie about not being able to look up accounts pursue sells at all cost even if u have account info to continue they will tell u they can't but they can will try and tell u they must verify u to transfer u just to gain access to account a ruthlessly hound u and tell u tha

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65

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iOS macOS DirecTV app ONGOING playback issues Live and DVR

Since the start of my account I have been having issues with live and DVR playback on both iOS and macOS (Using 4 browsers).. I have contacted Technical support numerous times, was lied to numerous times that I was going to receive a call from a supervisor with information gathering and resolution o

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42

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No order update

Hello I feel like I’m rushing a process but I’m just curious. I ordered 2 Apple Watch series 3’s to my plan on Thursday, March 8th. It is now Monday, March 12th and when I click “check order status”, my status still says “in progress”. When will this ship? The shipping is expected to be March 8th-Ma

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175

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Promised an iPhone at 50% off...almost 2 years later and multiple conversations with representatives, still no credit owed to me!!

On May 25th 2018, I did a chat online with AT&T regarding my cellular service plan. I was wanting to to double check that they would still honor the promotion that I had contacted them about a week prior even though we did not have Directv service. The representative replied that I would receive the

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50

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