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Traded in phone for promotion but the store lost it

Back in January I participated in the phone trade in promotion where my family switched our plan to AT&T and I was supposed to trade in my old phone for a refund. The rest of my family who lives in a different city mailed their phones back to corporate and got a refund after a few billing cycles

Questions

 • Apple

47

3

0

Can I swap an upgrade with a line on my family plan?

Hi, I have a question about swapping upgrades. So, my upgrade is due on May 26th of this year and another line in my family plan is due now so I want to swap upgrades. That line takes my May 26th upgrade and I take that lines upgrade for now. Can this be done? Will I be able to keep my number? Pleas

Questions

 • Phone & Device Upgrades

5.9K

2

0

0

mac mail imap server suddenly not working.

Hello, I'm running an older Mac Pro (Early 2009) on El Capitan.  Suddenly this morning, I'm unable to receive any mail on my mac. My mail works fine on my phone. I am able to receive and send mail, so it seems to be a local setting issue on my mac.    I looked online and tried the co

Questions

 • AT&T Mail Setup

352

68

0

Complaint about 'the office of the president'

I have a case that even after over 11 hours in total on the phone, it is still not resolved. I wrote to the office of the president and received a call back early last week from La Tonya. At the time I thought the issue had been resolved but I did get something resembling an apology from her. Howeve

Questions

 • Account Features

2K

8

0

iphone won't ring and I get missed calls

I have the iPhone 8 and for the past month, many calls are showing up as missed without the phone ringing.Do not Disturb is not on.My ringtone is set to loud and it's not ringing or vibrating, just showing up as a missed notification.Call forwarding is not on. I get many work calls to my phone with

Questions

 • Apple

2.1K

2

0

US AT&T Activation Policy

I want to sim unlock my iPhone XR that i bought in Best Buy. Upon the purchase I inserted my old SIM card (from Claro Brasil) and since I had bought a ravel package, it connected to AT&T. Now that I'm in Europe, I want to SIM unlock my phone but it says that the iPhone is locked to the carrier "US A

Questions

 • Other Phones & Devices

1K

4

Wi-Fi Calling in Rural Area

I work in a mining town without cell service, but for some reason I often do not receive text messages and calls while on wi-fi calling. I've tried putting it in airplane mode and sometimes I still don't get incoming messages and calls. I've tried turning wifi calling off and on again, and sometimes

Questions

 • Data & Messaging Features, Internet Tethering

52

6

Very Slow Data Roaming Speed

My data roaming speed has been abnormally slow for about 2 weeks now, after getting back from Hawaii when I did use up all of my high speed data. However, My plan renewed two weeks ago, and now when I check I still have 5.5G remaining. my Zip code is 10019, but I am sure it cant be caused by disrupt

Questions

 • Account & Usage

216

1

I can't receive verification codes to my registered phone number with apps like snapchat & instagram

I switched to a iPhone 11 from a 6s, 3 months ago I also changed carriers from Verizon to AT&T not sure if that would make a difference but Ive been trying to login to y snapchat but now they have the two factor authentication, which means it has to send you a verification code to your number &a

Questions

 • Apple

4.2K

6

0

I requested a device unlock on 23rd was told 2 business days

I requested a device unlock on 23rd was told 2 business days. When I check the status it still says "In Progress".  Who can I contact to have reviewed and completed?

Questions

 • Apple

41

1

0

Unlock: Erase and Restore really necessary?

Unlock: Erase and Restore really necessary?https://att.ai/sTfXsGq says so.  But it looks like those instructions were for really old iPhones.On my iPhone XR, after my unlock was approved, in Settings...General...About...Carrier Lock, it already shows "No SIM restrictions".

Questions

 • Apple

306

1

0

Apple Watch Series 6 Options Limited????

I am looking to upgrade my very old Apple Watch, but I only see an extremely limited selection of options through AT&T. Am I missing something?  i.e., they have no Titanium models ... which I need due to my rough line of work They also have no options on bands anymore.     

Questions

 • Wearables

378

8

0

Transfer apps to new phone

I have the new 12 Pro Max. I've been able to transfer my info from my old phone to my new phone but the apps on my old phone, didn't transfer.  All of the info I see mentions transferring data, phone numbers etc. but they don't mention apps.  Do the apps transfer with the mobile transfer

Questions

 • Apple

567

4

0

"The person you are trying to reach is not accepting calls at this time...??"

Like so many others, over 20 hours on customer service calls, trips to ATT store, Apple store, case numbers that customer service can find "No Record of" on return calls, and promises to "call back in 5 minutes" after already spending over an hour on the current call, and NEVER returning a call... H

Questions

 • Apple

682

3

0

Closed

Having trouble trying to cancel prepaid autopay system

I am currently out of the states, and I will be out of the states for about a month or two. However, I am having trouble trying to cancel my prepaid autopay system. I have been trying to log into my account via my email address and it keeps telling me that the access has been denied. Obvio

Questions

 • Account & Usage

13

1

0

I'm a victim of identity theft and can't get help from AT&T so what do I do now? Can anyone help me?

I went into an AT&T store back in April of 2021. I had a billing question. I showed the women my license and she helped me with my billing questions. I left the store with just my phone and I was surprised how quickly I was helped. In July, my AT&T bill went up to around $600.00 I didn't th

Questions

 • Wireless Account

504

3

0

Not receiving group texts on iPhone

I stopped receiving group texts 3 days ago now. In cases where the group texts are not coming in it's clearly because of a mix of android and iOS phones. Things I've tried:restarting the phone - mostly useless, occasionally may grab a couple of texts from the multiple groups I'm inchanging the setti

Questions

 • Data & Messaging Features, Internet Tethering

1.6K

1

0

Oops! Looks like we're having network difficulties. Try again later.

I have been trying to unlock my device for a week now and every time I try I get the error Oops! Looks like we're having network difficulties. Try again later. I have tried to use multiple devices to process the unlock and get the same result every time. I have tried calling, but they direct me&nbs

Questions

 • Apple

582

6

0

The worst service

Yesterday I placed an order for 2 new phones with the transfer of two numbers from T-Mobile. Order number [Edited to remove personal information] First, I received messages that there will be a delivery on December 20 from 10 a.m. to 12 p.m., then a message came that something was wrong with my orde

Questions

 • Phone & Device Upgrades

31

0

0

Warning Apple users, phishing

Phishing scam sent to my email. Note the logo is wrong.  I also have 2 step verification on all my accounts, so even if they got my login, the lack of code, which is sent to my phone, would keep them out.    Never login from an email.  Always go to a browser or iTunes and login

Questions

 • Apple

241

0

0

0

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