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Account Shows Contract In Place, but Phone Order was cancelled

The easiest way I can describe my issue is in steps of how I got here: 1. I was due for an upgrade, last phone was paid off, not on any installment plan. 2.  New iPhone 12 came out.  I ordered one through Apple.com on 10/16, ship time estimate 3-4 weeks.  Did 30 month installm

Questions

 • Wireless Account

285

8

0

What does it mean to "Upgrade a line on an existing account." in order to upgrade a device?

I am looking to upgrade to the new (2020) iPhone SE, 128GB. It says I can do so on the installment plan for $11.67 per month for 30 month, but in the "Price Details". Does this mean that my service plan, would change and become more costly? Same question for the "Activate postpaid unlimited wireless

Questions

 • Wireless Billing

7.8K

4

0

Uverse Recording Space Inaccurate

I've had my uverse for abut 4 years now and I upgraded to the U300 recently.  When I did this I did not get a new reciever for recordings.  I believe that typically when you first sign up the amount of recording space is larger when you sign up for U300 than it is for U200.  I understand that all I

Questions

 • U-verse TV Equipment

376

1

0

0

ZTE K88 Tablet Update Without AT&T Service

I have a ZTE K88 tablet that is running on Android 6.0.1 and I would like to update it. I cannot go do it through the search for updates button because I don't have a SIM card or a AT&T plan. Is there any way I can update it?

Questions

 • Android

128

1

0

Another "Lost" Trade In Phone

I traded in an iPhone XR and upgraded to an iPhone 12 Pro Max. Using your label, I shipped my own phone in. The tracking shows that it was received several days later, yet several months later I still haven't received my $700 credit. I've used chat to talk to customer service and have called your cu

Questions

 • Apple

772

5

ATT Store says my S7 is not 4G but I don't believe them...

ATT Store says my Galaxy S7 is not 4G but I don't believe them... The S7 is/was a "spare" phone. My S5 still works. They shut off my 3G S3 (owned since new) and automatically ported to the free Motivate phone received a few months back. I don't care that it was free--it still (Edited per community g

Questions

 • Samsung

1.3K

3

0

My phone shows delivered to AT&T and they are denying it was AND trying to charge me $485-attorney?

Dealing with AT&T saying I didn’t return my old phone after I upgraded. I returned the phone on December 7th. Newgistics recieved the package on December 11th and AT&T recieved the Phone back on December 13th 2017. So tracking number shows delivered by Newgistics to AT&T nearly a month ago.When the

Questions

 • Wireless Account

153

1

0

0

Cannot access sbcglobal.net email, forgotten security questions

I've had an evolvepakistan.com email address for about 10 years now. My family used to be AT&T customers but have not been for at least 4 years. When I go to sign in, first I am taken to a Yahoo login page, where I enter the sbcglobal.net email address and then I am taken to the AT&T login p

Questions

 • AT&T Internet Security

488

1

0

After internet upgrade, still have old speeds

I was recently upgraded to the 24 MBps plan and have not yet seen any change in speed. I am using speedtest.net and am still registering 5-6 mbps speeds. Tried to reset the modem, any other suggestions?

Questions

 • AT&T Internet Account

1.3K

2

0

0

Can I swap an upgrade with a line on my family plan?

Hi, I have a question about swapping upgrades. So, my upgrade is due on May 26th of this year and another line in my family plan is due now so I want to swap upgrades. That line takes my May 26th upgrade and I take that lines upgrade for now. Can this be done? Will I be able to keep my number? Pleas

Questions

 • Phone & Device Upgrades

5.9K

2

0

0

Please Help can't upgrade :(

Hello, I Bought LG Optimus G Pro on ebay. I'm an internetional buyer so i transported it to my country and unlocked GSM. Now when i click on software upgrade it says that my phone isn't registered yet. What does it mean?

Questions

 • Android

630

6

0

0

Brand new device Unlocked Samsung S22 doesn't have Wifi Calling Option.

No wifi calling on my unlocked s22 + I got it today. I use Firstnet which is through ATT and same programming. Tmobile, verizon, sprint all accommodate unlocked phones. ATT doesn't care about customer wants and needs, and they dont care about people on its towers. They aren't even Verizon call qual

Questions

 • Samsung

1.1K

5

Ordered wrong phone on Next Upgrade. Refused shipment, got credit..... now what?????

While upgrading my husbands iPhone 4 with AT&T Next, I ordered the wrong device. He asked for the iPhone 6 plus, but I clicked on the iPhone 6 instead. We called AT&T customer service and were told to just refuse the shipment since they were unable to edit the order. Next day, I refused the shipment

Questions

 • Phone & Device Upgrades

968

1

0

0

Upgraded a line, use the old SIM or new SIM?

Hello, I've recently upgraded one of my lines and purchased an iPhone 13 pro max with an installment plan. I received the phone yesterday without a new SIM card; it was odd since it came with an iPhone 12 purchase last year. But, I simply put my old SIM from the old phone and activated the new pho

Questions

 • Wireless Account

1.9K

1

0

Transfer apps to new phone

I have the new 12 Pro Max. I've been able to transfer my info from my old phone to my new phone but the apps on my old phone, didn't transfer.  All of the info I see mentions transferring data, phone numbers etc. but they don't mention apps.  Do the apps transfer with the mobile transfer

Questions

 • Apple

567

4

0

Fedex didn't deliver my upgrade phone at&t won't credit my account installment plan!

01/16/22 Ordered Samsung Galaxy S20 fe online;    [Fed-ex tracking showed delivery for 01/19/2022 by 4pm] 01/19/22 No deliveries at all from fedex- phone not recvd.    [I was working in yard from 11am-dark with others building front porch]** neighborhood dogs go crazy barking w

Questions

 • Wireless Account

116

0

0

Closed

Airties Air 4920 Firmware

Can those who have firmware file for the Air4920 send me an e-mail? email: [email scrubbed]

Questions

 • AT&T Fiber Equipment

257

3

AT&T 3G Phaseout Replacement Phone

AT&T sent us replacement phones because our current phones will not be capable of operating on the upgraded AT&T network.  Are the phones actually free?   If I transition to a different carrier will AT&T bill me for some portion of the replacement phone cost?

Questions

 • Other Phones & Devices

1.8K

4

0

McAfee Security Suite maxed out on old computers

I downloaded security suite on 5 prior computers that have since been discarded. I need to download it to my new computer but it will not let me because of the five old ones. How do we refresh the licenses and discard the old computers from the list?

Questions

 • AT&T Internet Security

34

1

0

How much does it cost to upgrade to u300 from u200?

Everything I see when I research this is that the u300 package costs around $90. Nothing says what it would be if I upgraded it to the u200 package, and if how far I am into the month since my last payment would have any impact on it. Can someone help me out?

Questions

 • U-verse TV Account

4.5K

1

0

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