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Will AT&T upgrade u-verse in the Sevierville, TN area any time soon?

The fastest my neighborhood gets is 6MB uverse DSL and I've tried calling AT&T to get an update on future upgrade plans. We have FTTN but not FTTP... wondering if Gigapower will ever be a possiblity as well? We have a lot of neighborhoods/houses on Indian Warpath Rd, Sevierville too. Any news would

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A hurtful situation

Hello, my name is Derek and I am writing in regards for my mother and sister who have both been dealing with chaos and trying to get our account resolved for over 2 weeks going on 3 now. We have been loyal customer since before AT&T bought Alltel. We are trying to upgrade our phone as well as port 2

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77

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Belkin -Battery Backup Unit Rev B

My system is outdated ARRIS NVG 510 and Belkin ... the battery is beeping, time to replace, what is the current set up? Thanks

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211

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Galaxy Note 20 Ultra accessory credit

I pre-ordered my Samsung Note 5G Ultra in White. It came with a free accessory offer for $200.  I selected the Galaxy Buds Live and a clear case.  The phone came in and it is the Bronze color and I received no accessories.  I have been on the phone with customer service over this sev

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135

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Device Incompatibility with Network Upgrade

I recently received a notification that my device will no longer work after the network upgrade planned to take effect in Feb 2022. On the informational page it states that any phones not capable of utilizing HD Voice (also known as VoLTE) would not longer be supported. After doing a bit of research

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138

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ATT access as well as editing and placing insulting names on my email changed my bill name, stopped calls to my mom and dad

I have reported numerous times to more than1 retail store as well as office of the president. I have had numerous features that continue to be added to my account without permission, random access to add unapproved and random features without warrant, priorty note was added with incorrect dates, as

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73

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Fiber Optic Install

Hi! I'm the Community Director at an apartment community in Houma, LA. We are a community of 124 units. A majority of my residents utilize AT&T services for cable and internet. What would I have to do to have Fiber lines run through the community so that myself and my residents can have acces

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83

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Trade in Mix-Up

My husband and I came to AT&T earlier this year freshly after getting married, we went to our local AT&T kiosk in our Sam’s Club with a representative who gave us a really good deal on a trade-in for my fully unlocked iPhone 12 and offered my husband a trade in for his old Samsung. So we set

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27

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Totally congested tower every evening slowing download to 2 mps, upload to .5 mps

Only one tower available in my rural area. When everyone is home speeds slow to virtually zero. ATT hasn’t upgraded in the past 15 years.  I pay for service I do not receive.

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20

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Don’t even know what to do- disappointed

Hello, So for the most part of this year we have been going through an issues with a cell phone that popped on our bill as not returned, and required a fee because of it. Trying to figure out what phone this was that we supposedly did not return we finally found out from AT&T service over the

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56

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Why is ATT re-directing all my calls now and refusing to stop when I have spoken with them 3 times and still have till 2/22/22 to upgrade?

After holding for half and hour while driving, their customer service claims they can't stop it, even though they did stop it twice before. And the supervisor was flip and cold-blooded and just talked over me without listening to a single word, provoking me to anger.  Like I have nothing else

Questions

642

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contract renewal date

I have a phone that I can upgraded under contract on 11/12/2014.  I'm 99% positive someone told me I could upgrade at the beginning of the month on which your contract ends.  So that would be 11/1/2014. I'm not told that is not the case. Am I completely remembering this wrong, or is there valdity to

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1.4K

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How can I get a new copy of my shipping label?

Hello - As part of the trade-in process, I mailed off my old phone with the shipping label that AT&T had sent me. However, in my rush to get it off, I forgot to note down the Tracking number. Is there still a way that I can get a hold of that tracking number? Can they re-send the original label

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24

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Upgrade to new phone, add a new number to existing phone

I'm on a family unlimited plan with a few lines available for an upgrade. is it possible to keep my number and get a new phone, at the same time add a new phone number to my existing phone?

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522

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my upgrade credit has not posted to my account it's been almost 4 to 5 months now

my upgrade credit has not posted to my account at all it's been 4 to 5 months and i was told that it would only take 2 billing cycles and it would be credited to my account why hasn't it been credited to my account and why is att trying to rip people off when they say that people will get there upgr

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106

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Automatic Payment/ Plan Changed

what happens if i pause my automatic payment, how long can i wait to make my next payment? will they charge me for pausing my auto pay?unlimited elite is the same pricing as unlimited extra, is this temporary price change? will the price go back up later in the future?

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1K

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Charging $800 for a new cellphone that was returned - DON'T FORGET TO WRITE DOWN THE TRACKING NUMBER - SCAM

We are being charged for a returned cellphone which was ordered under the upgrade on an existing line. Phone was returned with AT&T label in March, but because we didn't write down the tracking number, we are being charged $800.  Spoken with more than 5 different people who tell me it will

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Stuck with the Consequences of Being Lied to, of Naively Trusting the Lies Told to Me by Multiple AT&T Representatives

It’s a long story but I’ll try to make it as brief as I can. The essential facts are: 1. I had and still have a 12 pro max. This phone, which I fully paid for (with a discount) at the time of purchase, I bought through my employer in October 2021. As part of receiving a special discounted price, yo

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55

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Moving to Julian, CA 92036. When will they get fiber optic internet?

Hello. We are moving to Julian, CA  92036.  When will they get fiber optic internet?

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77

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When will my S21 Ultra get the One UI 5.1 Update? Its March 2023 now!!!!!!!

Hello I just want to know When will my S21 Ultra get the One UI 5.1 Update? Its March 2023 now!!!!!!! Still waiting for the update.How can I update it to the latest firmware manually? If its available?

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203

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