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If I can't autopay, due to Covid19, can I contact AT&T directly?

If I can’t pay my bill that automatically draws from my account due to COVID job closure, do I contact AT&T directly?

Questions

 • AT&T Phone Account

90

1

0

Accepted Solution

Official Solution

iPhone X blacklist/unblacklist

Hello, I recently bought iPhone X second hand and I found out it is sim locked. After a bit of research, I found out that it is not only blocked to AT&T but blacklisted, too. Strangely, the phone was manifactured on 01/14/2018 but blacklisted only month and day later. Is there any chance it cou

Questions

 • Apple

191

2

0

Accepted Solution

Official Solution

Can’t be logged into email on both computer and phone

Whenever I try to log into my email on a computer it tells me my password is wrong. So then I change it on the computer. Then I’m able to login. However then I am logged out of my email on my phone. So I put in the new password that I just made on the computer and it tells me that the password is in

Questions

 • AT&T Mail Login & Security

44

3

0

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Official Solution

I believe I was issued a faulty phone in August 2019

I belive i was issued a faulty phone in august 2019. I am still on a cintract with you, however the phone sporadically freezes and then turns off and doesnt turn back on again unless i reboot it. It is an iphone 10, less than a year old. I cant ring customer services because I am currently in the UK

Questions

 • Other Phones & Devices

23

2

0

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Official Solution

Modifying account - ??best to do in store or online

Plan to add a phone to my existing family acct. Is it better to do this online or at a store?

Questions

 • Wireless Billing

54

2

0

Accepted Solution

Official Solution

sim stopped working.

my sim card i got from at&t on 3/9/15, for my IPhone, stopped working since yesterday .I have removed, cleaned and inserted it more than three times, the message still reads : sim is not install.  can someone help me? Thanks!

Questions

 • Apple

2K

2

0

0

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Official Solution

How do I regift my old, deactivated iPhone X?

I am gifting my old, deactivated iPhone X to my Dad for Christmas. Do I need to buy a new SIM card before he can transfer his AT&T service from his existing iPhone 6 Plus? Or will AT&T send him one when he calls to transfer?

Questions

 • Apple

63

3

0

Accepted Solution

Official Solution

Unlock my phone

I have bought iphone used from america locked and I can’t unlock it I’m not the first user  i don’t know the account of the first user and i cant reach him  i want to request to unlock it or know the payment plan  I have the imei code and the serial no and my icloud on it anythi

Questions

 • Apple

60

3

0

Accepted Solution

Official Solution

Got incorrect balance due from reprogram Unlock request Iphone 6

I was given this old Iphone 6 phone and it is free and clear from AT&T, and the former owner says there is no monies due on the phone , yet AT&T will not unlock the phone saying balance due on phone?We want to reprogram the phone for a homeless person , please let us know how this can be resolved?

Questions

 • Other Phones & Devices

48

1

0

Accepted Solution

Official Solution

No service in Canada.

I have a $50 prepaid account, which should provide roaming coverage in Canada. I have rebooted the phone and still no service. I am in Whitehorse, where I should be on the Roaming partner’s network. using iPhone 8Plus. Cellular data is on. Data roaming is on. What am I apparently not doing right

Questions

 • Account & Usage

114

2

0

Accepted Solution

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Need help with my bill and a teacher discount due to COVID-19

They closed my case And told me to pay 231 dollars. If I can’t pay my rent joe in the (Edited per community guidelines) am I going to pay a cellular bill. I HATE THIS COMPANY. Everything they say about helping the community when in need I’d just a front. Even if I could pay the 231 for services will

Questions

 • Wireless Billing

235

2

0

Accepted Solution

Official Solution

Closed

the first time i asked my forum got hijacked by att lurkers so this is attempt 2

i will add i did NOT accept an answer, although i was and am in the process of trying out solutions suggested to this question but i find it peculiar that i was bombarded and harrassed all to have that thread closed unbeknowst to me.... so i repeat My mother and I have/had a family sharing pla

Questions

 • Apple

150

8

0

Accepted Solution

Official Solution

call and text data

I need my call and text logs from January- July 2020. Can it be done?

Questions

 • Apple

60

2

0

Accepted Solution

Official Solution

Being Billed After Cancelling Service!!

Hi, I cancelled my phone number and have received two bills since. I’ve spoken to five AT&T representatives who confirmed the account is cancelled. Why am I still receiving new bills from the company? I have left the country and this is causing me severe mental trauma. Please stop billing me unneces

Questions

 • Wireless Billing

813

9

0

Accepted Solution

Official Solution

Free iPhone 12

Received below message. Is it a scam AT&T FREE MSG: In Feb 2022, we're shutting down our 3G network to make improvements to our network. We're shipping you a new FREE cell phone to replace your device ending in *4118*. All you need to do is activate the new device. You'll find setup information

Questions

 • Account Features

554

7

0

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Official Solution

iPhone A1203 can be unlocked

Hi Dear, I've two iPhones 1th. Gen and I'd like to know if it is can officialy be unlocked. Thanks

Questions

 • Phone & Device Upgrades

49

2

0

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Official Solution

Staying connected to your vehicle

Very since the last update I can’t keep my iPhone connected to the Bluetooth on my truck. It keeps switching off and on. I even have a Bluetooth charging port that I use to play my music through and it will not even stay connected to when I get a call. Anyone else having trouble? I have called att

Questions

 • Device Features

82

1

0

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Official Solution

Trade-in kit

The last email I received said that the trade-in kit would be shipped separately from my new phone in 10 business days, but I still haven’t received it yet. Are the 10 days from when I placed the order for my new phone or when I received the new phone in the mail?

Questions

 • Wireless Account

325

2

0

Accepted Solution

Official Solution

Sim not provisioned

I am from the UK and 2 years ago bought a pre-paid Sim and loaded it with credit. Because of Covid I have only just been able to return to the US and put the Sim into an old unlocked iPhone I have. I have a “no service” message and when I go onto Network in the Settings, it says the Sim is not provi

Questions

 • Phones, Tablets & Devices

91

4

0

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Official Solution

iPhone 6 locked because of previous owner's unpaid balance.

I bought an iPhone 6 from someone but it is locked for AT&T. I'm not with this carrier so I tried to unlock it but it says there is an unpaid balance. What can I do?

Questions

 • Apple

1.6K

2

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