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iPhone 14 down payment

I went in to switch from cricket and was trying to get the iPhone 14 plus and was told I needed a 720$ down payment!! My credit is amazing and the worker could/would not tell me why they needed 720$ of a down payment on an 800$ phone!!

Questions

 • Apple

175

3

0

Accepted Solution

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stolen iPhone 14 under warranty

I bought an iPhone 14 less than a month ago and that phone was stolen from me. I'm trying to get a replacement device and its still wanting me to file a claim and pay 200 dollars for a replacement. If my phone is still under warranty do I still have to pay money to be sent a new one?

Questions

 • Apple

141

4

0

Accepted Solution

Official Solution

Account disconnected issue and upgrade of my device

Last April my account was disconnected because my device was not compatible. I would like to upgrade and get an iPhone 13 pro from AT&T, however I would like to ask if I can do this while keeping my old AT&T number. I would also like to know if it is possible to use a second number, which

Questions

 • Phone & Device Upgrades

101

3

0

Accepted Solution

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Hubby turning off my phone, can I reconnect myself and how?

I have my iPhone 12 Pro Max on an AT&T service plan with my soon to be ex husband. He is the primary. (Assuming my phone is paid off/no monthly payments due to own it) If he has my iPhone service turned off, can I take my iPhone somewhere else or back to AT&T and start service again myself?

Questions

 • Wireless Account

196

2

0

Accepted Solution

Official Solution

Device Unlock Error - AT&T says IMEI number doesn't match a compatible device

I can't unlock my iPhone 6 (which is out of contract) because AT&T claim the IMEI number dosn't match a compatible device. This is the error message that I have been getting 3 times in a row:   "Your unlock request was denied because the IMEI number doesn’t match a device that’s compatible with the

Questions

 • Apple

131K

161

Accepted Solution

Official Solution

Cancelling line with installment plan remaining

My daughter's new iPhone 13 Pro was stolen. We got the new phone by trading in her old iPhone X and got either $700 or $800 for the tradein, can't remember exact amount.  The iPhone 13 Pro is about a month old.  If I cancel the line I understand I owe the remainder of the installment plan

Questions

 • Apple

730

3

0

Accepted Solution

Official Solution

How do I activate a SIM device with my phone number?

I tried to activate the SIM device online but then it assigned a new number so I had to cancel it. I don't want to reactivate service because I'm concerned that it will only activate a lost phone. My husband won't let me use his phone because it recognizes his number and uses his account. I can't ca

Questions

 • Other Phones & Devices

465

5

0

Accepted Solution

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Online Account access

PLEASE, PLEASE JUST HELP ME GET ONLINE!!!

Questions

 • Wireless Account

82

3

0

Accepted Solution

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Swapping between IOS and Android without messing up voicemail and teathering?

I can move my sim card from one android device to another without any problems. However, if I move my sim card from an android device to an iphone, or from an iphone to an android device, voicemail and teathering will no longer work. I then have to contact AT&T and have them reprovision the imei

Questions

 • Apple

364

5

0

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Closed

The All New iPhone XR - Order Now!

Brilliant. In every way.   iPhone XR features the most advanced LCD in a smartphone—a 6.1-inch Liquid Retina display with industry-leading color accuracy and an innovative backlight design that allows the screen to stretch into the corners.1 Six stunning new finishes. Advanced Face ID

Questions

 • Apple

54.8K

3

0

0

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I’m being charged for my disactivated visual voicemail?

I’m being charged between $10-$20 a month for visual voicemail but can’t set it up, because my voicemail was deactivated, because I forgot to setup my voicemail I’m told. So how come I’m still being charged for visual voicemail when att deactivated it? Most companies don’t charge for voicemail to be

Questions

 • Wireless Billing

2.1K

7

0

Accepted Solution

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Unlock device/ Bill assistance

Hi, I have been trying to unlock my previous phone through AT&T unlock device online but it keeps telling me that I have to pay off the device first. Error message: "Looks like you haven't paid off your device yet. Follow these steps to pay off your installment plan. Then, wait 48 hours

Questions

 • Device Features

279

2

0

Accepted Solution

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Is it possible to recover a deleted voicemail that's 60 days old?

Is it possible to recover a deleted voicemail that's 60 days old?

Questions

 • Data & Messaging Features, Internet Tethering

620

2

0

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Will my iPhone 6s+ Connect to a 5G Hotspot?

Hello all,    I cannot find the answer to this question anywhere. I am wondering not if my iPhone 6s+ can GENERATE a 5G hotspot, but if it can CONNECT to one? I want to get a mobile hotspot device (I'm thinking the moxee brand), and use an ATT data plan along with it, but the data plan

Questions

 • Apple

37

2

0

Accepted Solution

Official Solution

ActiveArmor blocking selectively on iPhone 13

I have this peculiar problem. I can use 1GBPS Home Internet (and wi-fi) on my iPhone XR cell (Primary). However, another cell iPhone 13 (Secondary) can’t use wi-fi to browse the You Tube or other Voice calling apps. It seems that ActiveArmor is blocking the traffic. The moment we switch to LTE conne

Questions

 • AT&T Fiber Equipment

216

2

0

Accepted Solution

Official Solution

Trade in offer and pay off early

Hi, there is a $800 trade in offer for iphone now, I'm wondering if I pay off the installment plan early will I continue to receive the trade in bill credit every month?

Questions

 • Wireless Billing

1.9K

4

0

Accepted Solution

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Wanting to upgrade to the iPhone 12 pro

Hi, I currently am on a grandfathered unlimited plan with 4 phones on it, and only want to upgrade 1 of the phones to the iPhone 12 pro. I am going to pay for the new phone in full, but was wondering if the person that is getting the new phone would need to be on a different plan or would they be ab

Questions

 • Wireless Billing

170

1

0

Accepted Solution

Official Solution

Can we have same data plan under AT&T?

If my mom has an Samsung Galaxy S21 and my dad has the same, and i get the I phone 12 pro, could we still be on the same plan? They have an unlimited data plan under at&t.

Questions

 • Apple

102

4

0

Accepted Solution

Official Solution

Visual voicemail charges for new lines

I added two lines a couple of weeks ago. I have a total of 5 lines. I have been charged $14.67 for each new line I added for visual voice mail on top of the per line fee. There's no option to turn off the visual voicemail feature either in the ATT app or website. Note that this VVM charge o

Questions

 • Device Features

953

3

0

Accepted Solution

Official Solution

Apple carrier unlock

Dear AT&T,I brought used iPhone 7 locked on At&t carrier.When i try to unlock the device through your site it tells me that the device is not paid off.I don't know the first owner, so I don't know how the device could pay off.Is it possible to unlock the device?Sorry for my bad english, im from Bosn

Questions

 • Apple

85

1

0

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