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No service inside big buildings and my apartment

I get absolutely no data service when inside big warehouses like Lowes, Home Depot, or Costco. I’ve entered different locations of the places I mentioned and I get do data service at all, while call quality is very spotty. The biggest problem is that I have the same problem in my apartment as well.

Questions

109

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0

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Phishing Scam?

I received the following message which I believe to be a phishing scam/spam text, can anyone verify this? AT&T Free Msg: You used 95% of your data plan. Increased spam texts are draining your Data usage. Please clear spam messages >> b2gib.info/LbLMh6xhz3

Questions

2.4K

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Someone to replace the Southern Bell sign in my yard

There is an old dilapidated destroyed metal Southern Bell sign in my yard that warns that there is a cable there and not to dig unless call the 811 number. It has been hit by several cars and is faded. Who can I reach to have this replaced?

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125

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no character

Why will AT@T not stand behind their product? Its because they KNOW they screwed up and don't want to admit it. The Motivate phones are trash . . you do NOT want to buy one.

Questions

175

6

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Unresponsive phone

14ProMax lost complete power. Phone less than 14 days old Apple refuse to exchange, told its AT&T’s responsibility AT&T refuse to exchange, they say it’s Apple’s responsibility According to AT&T, there is a 14 day exchange period, whereas the phone could be returned After such

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46

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0

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Refund Adjustment for Passed Account Holder

I have been calling into AT&T support to get my elderly Mother's account modified for hours. Her phone plan has been under her husband's account and her husband has been the account holder however he passed away 14 months ago. Clearly, in this situation going to AT&T is not on the high list

Questions

146

3

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Nokia x20 certification

Is there a reason the nokia x20 8Gb 5G Model: TA-1341 is not certified for use on the AT&T network. From all the information ℹ can find there was an agreement made between AT&T and Nokia (Edited as per community guidelines) Need to understand why, AT&T is not certified nokia x20 it meet

Questions

420

12

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FIRSTNET ACCOUNT

I have tried submitting my eligibility multiple times and keep getting denied. I have tried to call and chat no help.  I am told the person with FirstNet I was on the phone with for 2 hours to get this account set up put my job title incorrect and now no one will help me.  I am furious th

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180

7

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Closed

Att contractor cut my underground power line!

5/29/21 att contractor cut my power line around 12pm. I’ve been trying to get a hold of someone in risk management but all I get is the run around. From one agent to another and no one seems to be able to help. I don’t believe I should pay out of pocket for damages att contractor did. Can someone he

Questions

824

7

0

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Home experts fraud

2023 and having same issue home expert esteban Navarro came to our house and promise a bunch of stuff  that weren’t applied !! Trade in that he never picked up and time expired, fake lines, had us switching from t-mobile which I strongly regret we had a bill in March of $1600 they seem no to b

Questions

115

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0

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Plan switch

Ebb program plan switch I enrolled in the 40 dollar a month plan and meant to do the 65 can I switch them now and not lose my ebb benefit 

Questions

93

2

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Device trade in amount

Hello, when we opted for the 'trade your device in' program I was told I could get as much as $800 back for the phone. Now I wasn't expecting that much, but $35 is a slap in the face!! I paid over $900 for that phone and it was in mint condition. Please tell me how you arrived on $35 for a trade-in

Questions

259

2

0

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Samsung S20 5G Latest Software

When will the Samsung S20 5G get the latest software update? My S20 5G have the old software, which is Android 11 and UI 3.1 also the Security Patch is 1 September 2021. This S20 5G is under AT&T. Thank you!

Questions

71

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i just want to cancel one line to transfer to another carrier, please help.

just trying to cancel a line and use it with another carrier, can you please the process, m trying to cancel the phone ending in 3697 so i can transfer it to my google fi. thx in advance. please if you are an att employee, create a ticket and send me the link to follow up to my onfile att email.tha

Questions

581

1

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Can I use old iPhone XR charger with iPhone 12?

An employee from AT&T came to help set up my new iphone 12. I previously had an iphone XR. I was told by the employee that I could no longer use my old charging cord/block because it would “blow up the battery” and cause issues using my phone. So she suggested buying the new C-charging block tha

Questions

951

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Property Damage Claim

I was wondering who I should contact regarding damage to my property during fiber optic installation? Thank you

Questions

726

5

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ATT told me my phone was not locked so I moved service, but turns out it is locked and now I am stuck

I was ready to upgrade my iphone 6 to an 11. Been a customer with ATT for over a decade. Went to local store and bought the phone. They had a plan to give HBO Now, and with COVID lockdowns, seemed like a good idea. I opted for that plan. I wanted to pay in full, but the ATT rep said I had to financ

Questions

363

9

0

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Hold times - 6hr 44min

I am currently on a family plan and am trying to break off into my own plan. Due to Covid-19 stores are closed and when calling Transfer of Billing at 877-971-6092, I was on hold for 1hr 30mins last night 3/25, and for a total of 6hrs and 44mins today (3/26). Is anyone else experiencing these wait t

Questions

132

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After porting our number, people in our local area with AT&T service can't call us

We ported our number (Land Line) away from AT&T on Dec.15th. We switched to a VoIP provider and now none of the people in our local area with AT&T service can call us.  AT&T said the issue was with the new carrier so we ported to another VoIP provider and we have the same results.&

Questions

232

3

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Website is Blacklisted as Malware

My business website is experiencing what seems to be an alarmingly common issue wherein anybody using AT&T is denied access. The prompt claims malware (see image).  I'm praying that a streamlined solution has been established, given how many similar unresolved threads I have come across he

Questions

49

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