Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (10.9K)

Relevance
Selected Relevance

Accepted Solution

Official Solution

De-enroll my ACP Program benefit to my Prepaid AT&T phone

I want to de-enroll my ACP Program benefit from my Prepaid AT&T phone. I cannot find the option to de-enroll online and need to apply this to a different intranet provider. I need assistance or a good contact number to help me cancel this program on my prepaid phone.  I've called customer

Questions

3.5K

6

0

Accepted Solution

Official Solution

How do I get my credit refunded to me?

I paid for a full month, but cancelled my service part-way through the month. My account shows a credit, but I don't know how to get that money refunded to me.  

Questions

915

4

0

Accepted Solution

Official Solution

Closed

NORTH LANE REFUND CARD

I received a refund for overpayment via the North Lane card, which I believe is just a HUGE SCAM. It WILL NOT let me activate the card online, it WILL NOT let me register the card online and there is NO phone number out there to be able to TALK WITH SOMEONE about this! This is a huge SCAM and they a

Questions

27K

43

Accepted Solution

Official Solution

Why does my AutoPay isn't ready?

I have applied for Autopay for 2 months, but my bill is still not automatically paid, I pay an extra $5 per month for this, what is the reason?

Questions

2.5K

3

0

Accepted Solution

Official Solution

What is the contact for AT&T’s legal department?

We had AT&T at our old home and were very happy with it. When we bought a new home, we were solicited by AT&T to set up service in the new house for Uverse and WiFi. We were quoted a great deal for uverse and cable with fiber for roughly $100 a month.​We moved into the new house, and someone showed

Questions

1.7K

1

0

Accepted Solution

Official Solution

Discount for autopay and paperless billing

Is there a $30.00 monthly discount for having both autopay and paperless billing? The local AT&T representative told my husband and me if we add autopay with our current paperless billing is a monthly $30.00 discount.  My husband just purchased IPhone 13 Pro and upgraded the service to Unl

Questions

5.4K

3

0

Accepted Solution

Official Solution

Bill overcharge text message scam?

I just received this text message: {{MY NAME WAS HERE}}, we accidentally overcharged your phone bill past 4 months. Please accept our apology and this iPhone 11 as a compensation a5ev.info/UdpUxlbkpr...is this a scam?

Questions

113.7K

76

0

Accepted Solution

Official Solution

Can i get a refund?

I bought the 65$ max pre paid plan to use with an existing phone I already have. My phone is listed under phones that are compatible with the at&t service.  I activated the sim card online and choose the plan I wanted and paid for the month of service, turns out my phone will not work with

Questions

890

3

0

Accepted Solution

Official Solution

Closed

College student discount

I'm wondering if you offer discounts for college classes

Questions

2K

6

0

Accepted Solution

Official Solution

Prepaid website not working

Have been trying to get online a pay my bills for 3 days now but the website won't work have tried multiple browsers and multiple different devices. tried using the app but all that does is send me to the website that don't work so can anyone tell me if it's user error or at&t is just trying to

Questions

3K

30

0

Accepted Solution

Official Solution

Activation fee

I switched my plan from T-mobile to AT&T last Tuesday at an AT&T branch. They told me that because we are students at Berkeley, we only have to pay $35 per line per month (if using AutoPay), and the activation fee and other charges will be waived. Following his instructions, I also submitte

Questions

5.9K

7

Accepted Solution

Official Solution

Need help keeping wireless service on lost my job cause of coronavirus

Can y'all please cut my phone service back on. I lost my job cause of the Corona viruses. I have a baby home with me and she is only 8 months old so I need my phone for emergencies, doctors, pharmacy,and family. Thank you and God bless.

Questions

198

2

0

Accepted Solution

Official Solution

Closed

My at&t prepaid account disconnected today but I just added money this sunday

My at&t prepaid account disconnected today, but I just added money this Sunday, with text message showing succesfully paid. Now I cannot log in the account nor use the phone number. and I cannot call customer service bec I don't have another phone. Please help. 

Questions

14K

257

Accepted Solution

Official Solution

Closed

Phone Number/Account Number for Porting

Good afternoon. Our company has one phone number that is provided by AT&T. We have been unable to find our account number or any detailed invoices to provide the company we are trying to port our number to. How can we find the billing for the number below? Account number and detailed invoice a

Questions

281

1

0

Accepted Solution

Official Solution

Is there any way I can cancel my second phone line but not have to pay the entire phone off, continue the installments on it?

I don’t use my second line really have never. I can’t afford the $100 a month with the phone installment and the phone line I don’t use, and would like to just keep my main phone line and pay the installment on the two phones. Or even better, return the second phone which is pristine, and get out o

Questions

2K

8

0

Accepted Solution

Official Solution

Apple Watch return policy?

Hi my husband and I got Apple Watches less than 1 year ago but we’ve decided that we don’t like them. Is there any way of returning them so we don’t have to pay for them any longer?

Questions

1.4K

2

0

Accepted Solution

Official Solution

Want to keep number of deceased parent

Hi. I will try to explain without crying. Please forgive my informal complaint and inquiry. My Mom and Dads service was interrupted due to non payment. They are both deceased. I have been unable to pay as I have been sick and hospitalized for nearly a month and a half. The only reminders I have are

Questions

2.6K

7

0

Accepted Solution

Official Solution

Transfer plan/numbers from one ATT account to another

We currently have phones on my wife's plan, but want to transfer account to a new account under my name because I get a much larger discount. We want the numbers to p ort over as well.  What would be the procedure and is this even possible?

Questions

10.2K

2

0

Accepted Solution

Official Solution

Refund need on Promotional device(Unfortunately paid remaining balance)

I have been the loyal customer since 2013 and in 2018, I have upgraded my device with promotional offer of buy1 and get 1 free. So, currently, I have 2 lines in my account. Yesterday, I went to nearest AT &T Store and have paid off remaining balance on both the devices (but unfortunately paid for

Questions

1.3K

4

0

Accepted Solution

Official Solution

Online Purchase Attempt

I attempted to add an iPad using the AT&T online, to an existing service/line. After navigating through all fields, it provided the pricing for a whole new line, not added to the existing line.  I called AT&T sales and was advised that the iPad has cellular capabilities so it has to be

Questions

1.2K

6

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.