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Switching to internet only

Can I cancel my TV subscription and keep ONLY my internet subscription? I am not currently under contract.

Questions

161

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0

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Returning Found Equipment After Collections

I have located equipment i was supposed to return (at the beginning of pandemic 4/2020). Time just lapsed and had since not thought of the equipment until I unboxed a box I found the equipment in. Since I no longer have ATT service, every time I call ATT to ask about returning equipment I get nowher

Questions

982

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Video Management

I have the best data plan ATT offers, however I receive errors when I try to go to my data usage to turn off the Video Management settings. I want to utilize the 4K streaming that I pay for. It's really frustrating getting passed around Everytime I call ATT, and never resolving the issue...

Questions

495

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How to increase upspeeds on ATT Hot spot

I get excellent download speeds but I'm unable to use this for work (which is the purpose) because I can't consistently pull 3+mbps up for video conferences. How can I get a consistent upspeed? 

Questions

210

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Broadband Light Blinking Green/Red

I just received my new modem/wireless router (Arris BGW210), and I waited til after the specified activation time to install. Problem: the Broadband light continues to blink Green for awhile, then blink Red for awhile, then repeats over and over.Troubleshooting so far: -I have checked my connection

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2.4K

1

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I need to unlock my phone before I get stationed in okinawa Japan

Being deployed to Okinawa Japan, need unlocked

Questions

354

1

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BGW320-505 Double NAT Asus XT8 Strict NAT vs Open NAT & Double NAT on XBOX

OK - I have the BGW320-505 and was using Orbi mesh system. Recently upgraded to ASUS XT8...I'm a noob when it comes to this stuff -BGW has antennas turned off -Xbox keeps getting double NAT when connected to XT8 -troubleshooting with Xbox tech support lead us to connect Xbox via cable directly to

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2.1K

21

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Transfer of Billing Responsibility

So I am moving off my my dad’s plan because he is switching carriers, but I want to keep my phone/line with AT&T. He went through the process on the app transferring it to me, which I received the email and followed the link to accept the transfer. I am a secondary account owner on my dad’s acco

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1K

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Error: The system database is invalid. You may need to reset the device.

I am getting the following error: "The system database is invalid. You may need to reset the device." on my ARRIS BGW210-700. I am using IP passthrough to my own router within my home network. Just happened to notice this error when checking in on the device.

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1.5K

5

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Just service deposit???

I can’t seem to get a straight answer. If I pay cash for my two phones, can I get service with AT&T having bad credit due to a severe breakup?  Just the service, no phones on a plan.  What would a deposit be?

Questions

527

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I have a iPhone. Can I call from Costa Rica.

What do I need to do to add an international fee…if I need an international fee, with a yearly prepaid account.? which one will help me with Google, phone etc?

Questions

147

7

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Canceling auto pay on prepaid plan from abroad

How can I cancel my prepaid service with att from abroad? I am enrolled in auto pay, but cannot log in through the prepaid site or reach anyone vial phone or text from Rwanda.

Questions

164

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AT&T Device Protection – Enroll Your Device or Learn How To File A Claim!

I have personally used AT&T Device Protection... twice within 6 months. Life happens don't wait until it's too late you get Device Protection or a case for that matter! Learn about AT&T's Device Protection below or file a claim.  If you are thinking, "I wish I would have enrolled when

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72.8K

15

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Hot spot issue!

I tried to set up a hot spot using my phone. It didn't work. I was given a message that I set a block to do that (I forgot I did that). Fine, no problem. Ever since then my usage has been eaten up within two weeks, then my speed slows down to #&$-$+!! speed for the rest of the month. This is now

Questions

330

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Closed

Address Validation

I have been trying to get AT&T Fiber for three weeks now. I created a ticket to have my address validated. They were claiming that I did not provide an apt # for my address, but there was no number to provide. I live in a townhouse, not an apartment. I have called multiple times and my original

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6.4K

3

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Retrieve old voicemail greeting

My Son’s iPhone broke and he got a replacement. We have had ATT for years. How can we retrieve his old voicemail greeting?

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1.2K

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Green Box in Back yard needs to be removed

Hi, I have a green box that has ATT on there, it also mentions underground cables of some sort, but I would like to know if I can remove that or at least relocate that? I'm planning on doing some work in my back yard and that is in the way.

Questions

4.5K

3

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iPhone 15 Pro Max order still not here

I am inquiring about an order that I placed over a month ago for an iPhone 15 Pro Max. It was supposed to be shipped over a week ago but still not shipment. I pre ordered it to be one of the first to get it but you can get it in store now. Any idea when I will receive my phone?

Questions

2.1K

7

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Want to keep number of deceased parent

Hi. I will try to explain without crying. Please forgive my informal complaint and inquiry. My Mom and Dads service was interrupted due to non payment. They are both deceased. I have been unable to pay as I have been sick and hospitalized for nearly a month and a half. The only reminders I have are

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3.1K

7

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CARE CODE: 201 [LU100]

IT KEEPS HAPPENING!

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7.6K

2

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