I transferred providers from T-Mobile to AT&T via a trade in deal. I sent my iPhone 11 Pro back in place of my newly received iPhone 12 Pro in the box it was shipped in, with the provided return label. Yet I have yet to recieve any confirmation of it being aquired or to see any activity on my ba

i don't remember i mad two account, but i have two accounts, at&t and prepaid at&t. it is so weird because when i sign-in on prepaid at&t, i can see my payments and account history. however, when i sign in regular at&t account. i cannot see my account history. they just request me

I just bought my first home in the middle of a major city and since I have been an AT&T customer since 2013 I figured that getting Internet would be easy. WRONG! I called AT&T several times and I kept getting the same response, "AT&T doesn't service my area". The only problem with that is that they

A common question we are asked is, "Can I keep my email if I cancel my service." The Answer: Yes you can!   What To Know If you cancel your AT&T Internet account, you will still have access to your account as long as your account is in good standing. If there is a balance owed on the A

If I put my cricket sim card in an ATT phone will I be in the cricket plan or will it make me switch over?

A loss in the family is something we know can be a difficult time in your life. It can be even more stressful when we are attempting to close out or cancel their account. We would like to help make this a bit easier to for you. Contacting UsIf you know the PIN, you can either Chat With Us or Call 6

I am currently overseas, but unfortunately I cannot visit the U.S. because Covid-19 does not allow free international travel.I would like to cancel AT&T Wireless while I am outside the U.S., but the 800 number will not connect from outside the U.S.Does anyone know how I can cancel AT&T onlin

Hello AT&T staff, Recently I left the U.S but the autopay still activated for upcoming month, and it’s pointless for me to have it because I am out of States. Could you please grant me a refund for this month? Service everything is perfectly fine I am just not going to be using it in the next

Does AT&T recognize all front line healthcare workers, such as occupational, physical, respiratory, and speech therapists? I was told there was a 25% wireless discount for doctors and nurses by a representative, but they weren't sure if I qualified. As a therapist and longstanding customer, my f

Just purchased a new plan with at&t. Purchased the iPhone 13 pro max, nephew really wanted new iPhone and I'm a sucker for the little guy. Now I have the new sim in my unlocked galaxy a13 device and I'm wondering what all can be done to either upgrade it or trade it in for better device. Side no

Hi. I am currently back in my home country due to the coronavirus outbreak. This means that I will not be using my prepaid number for the next couple of months. I called AT&T just now to suspend my account and they said the only way to do it was by ending the AutoPay feature online which I did. The

I'm an international student and I have gone back to my home country because of the recent corona-virus pandemic. I have disabled autopay and haven't paid for a new cycle. I was on the $65 plan with autopay and I wish to continue the same when I come back after 6 months, in September/October. What

I have a backup phone number. It hasn't been used for half a year. I mean, I haven't pay for it for half a year. Today, when I wanted to use it, I found that my backup phone said "sim card not provisioned". I've tried to login into my account. However, I forgot my password, and I cannot reset it s

Since yesterday morning I have not been able to get into my email. I have tried logging in and I get error code 205.2. I have not changed my password for it to tell me I’ve made too many attempts. When I go to reset my password after it matches my email address and name it won’t accept any of my ans

He just keeps telling me that he can see all my history and I've looked up if he can , and it's always a different answer and he always mentions some Myat&t app what does that do

We have an iPhone 7 Plus that is locked to the ATT network. The phone had been used on a prepaid ATT account for 5 months, and is now serviced by a different provider that utilizes ATT network/sim. I understand that ATT prepaid phones are locked until they reach 6 months of pre-paid service. This ph

I'm am so livid right now. They suspended services due to non payment.   Payment arrangements made last week with "Ane".  I have a copy of the chat they say they have no record of.   I have reference # to the chat.   I even have screen shots of the chat that servi

I keep getting the same error message when I’m trying to buy extra data for my sons phone. The message says, Sorry your payment has been denied by your banking institution. Can not process your payment. Please call your banking institution to see why they have declined. I have contacted my bank &

I would like to encourage everyone not to do business, with AT&T, pre paid cell services. It is a complete rip off, and AT&T, are taking peoples hard earned money and profiting off it. I’ve had an account with AT&T for over 3 years now; I’ve always maintained a balance of over $150.00. The phone w

On Saturday 3/14/2020 my husband and I spoke with an AT&T rep at our local BJ's Warehouse and he talked us into upgrading our cell phone plan and we ordered my husband a new phone... I logged into our AT&T account and can see that the phone is ordered (apparently) but so far I'm not showing our cell