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Wireless account & billing

I'm with another service and qualify for the $10 discount on the wireless elite plan. Would I be able to double down on promotions since there is a $250 reward card when I bring my own phone? (which I am and own)

Questions

 • Wireless Billing

21

1

0

Billed after account cancellation

Hi,I canceled my account on August through online chat , the online agent said everything is being taking care of, but when i came back from my trip, i was billed for August  , September, and October as well.I understand that I have to pay for August and September as a final bill but WHY October ?My

Questions

 • AT&T Internet Account

471

3

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0

Help with activating sim card

I just went and bought my mom a brand new AT&T phone with a $40 service plan pin & everything. I followed the prompts 4 activating the phone and the automated system asked me if I had received a phone number yet once I told replied no that is when I was asked for the last four digits of the

Questions

 • Account & Usage

41

1

0

HBO and AT&T Unlimited Plus Account

I upgrade to the AT&T Unlimited Plus with HBO included yesterday and cannot access my new account. I do not use the AT&T TV service of any kind and only have the wireless plan with my phones. I have tried logging in on the app on my iPhone as well as on my computer and am having a service error pop

Questions

 • Account Features

47

2

0

Not trade In received after 4 months of the transaction

I called AT&T to know the updates in regards my wife cel phone upgraded and still waiting for the trade Inn os $700 of the iPhone X, give in the store as a trade Inn. Calling many time to AT&T and nobody give a clear answer and keep passing the call into many departments without a solution o

Questions

 • Apple

34

1

0

Blocked Calls

I having a lot of trouble finding the way to edit the blocked call numbers list. Where is it? Why is it so difficult to find? Does AT&T update their websites?

Questions

 • AT&T Phone Features

16

1

0

Sub email accounts, Not!

When trying to create a sub-account, I get this every time (this is my 3rd day with AT&T:   We apologize for the inconvenience but we are unable to process your request at this time because of system maintenance.   Spoke to a support person, told me to just go to att.com/esupport and wait, she escal

Questions

 • AT&T Fiber Account

38

2

0

Showing a Credit after cancellation

I received a bill notice that is actually a $24.17 credit after cancellation. Do I get that credit back to my bank account? Or is it just there in limbo until I ever get ATT again, which may not be available where I have moved?

Questions

 • AT&T Fiber Account

27

1

0

Three scheduled payments did not go through after the scheduled date passed.

I have scheduled three different payments over the last few months. None of the payments went through, and after the scheduled date passes, I cannot see a record of them having ever existed.  They just disappeared. Payment was to be through my credit card.  My credit card company has no r

Questions

 • AT&T Fiber Account

32

4

0

My phone is locked out, saying SIM card is PUK locked

I fell asleep with my fingers on the screen...Must've locked device due. Now I cannot unlock it because its asking for 8 numeric password... I don't recall it? How can I RECOVER MY PUK CODE if I cant

Questions

 • Android

32

1

0

How do you reach someone to actually talk about updating your overal plan?

The web site is completely useless. There is so little information that actually helps. Is there a phone number that actually works to get assistance? A phone number that will connect and someone will answer?

Questions

 • Wireless Account

26

2

0

Cancelled prepaid service 10/23, autopay still went through for November

My daughter had an AT&T prepaid phone and I was paying her monthly service with autopay. She purchased a new phone last month with service from another carrier. As a result, she reset the AT&T phone to factory settings. I thought that since the phone was reset (ie the phone number no longer

Questions

 • Account & Usage

36

6

0

No your wrong ! & telling wrong info

I have a iphone7 and I can only have my phone activated through AT&T only ! I called and AT&T did not tell me what your saying at all  all u need to do to fix this problem is buy a new SIM card and call them and have them walk you through the plan of activateing the new sim with a new number and

Questions

 • Account & Usage

17

0

0

Wanted to switch my monthly prepaid plan.

I would like to switch from the 30$ monthly prepaid to the 40$ prepaid monthly plan. And I'm enrolled in the ebb/connectivity program (Edited as per community guidelines)

Questions

 • Plans & Features

48

1

0

Unlock device

Hi, I used to be an AT&T customer, had the service for 6 months, paid my device off in full already, and have had the device for 6 months now but I am still unable to unlock my device on the portal. I have no outstanding payments and am no longer in the US (and won't be returning for an extended

Questions

 • Apple

28

1

0

Switched my plan at the end of the cycle to avoid pro-rating and my last month on current plan increased $50

This month starts my new plan, just recieved my last bill for the previous plan and it increased by $50 There is no indication as to why this happens. When comparing my billing with previous months all that I see is a line called:Discount for Access -$25.00 for each line on the account.Since i have

Questions

 • Wireless Billing

42

1

0

I can't access my online account

My phone must have a screen mirror device to it or something and I have not been using my phone for illegal activities I'm taking y'all company to court I'm sueing y'all I called to many time I'm authorized user on the account and can't use my device the way I want to y'all are letting someone acces

Questions

 • Online Account Access

36

1

0

Returned an IPhone 12mini mid-December and a month later my account still isn't updated to reflect return. Anyone experiencing USPS delays?

I upgraded to an IPhone mini12. When I received it in the mail, I didn't even take it out of the box. I could see it was way too small for my eyes. Called ATT, got a return label, and mailed the IPhone mini back to them. I don't have a copy of the label to track it. My ATT account won't let me upgra

Questions

 • Wireless Billing

3

0

0

Unlock SIM lock on iPhone.

Hello,   I've been a pre-paid customer with AT&T since 2018 and I bought my iPhone there. In March 2020 I broke this phone and bought a new one (iPhone XR) at AT&T. I immediately paid the full price of the phone and I was told to get a new pre-paid number with the phone, so I did. I also paid for on

Questions

 • Other Phones & Devices

36

7

0

Ordered a new phone and opened a wireless service line, does not show up in account using same email

I just ordered a phone and started 1 line wireless service over the phone today, I used an email to an already existing at&t account. I got all of the confirmation and setup emails, but the order does not show up in my at&t account, I do not see any service on my account. How can I add my ne

Questions

 • Phone & Device Upgrades

80

1

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