Hello All: I'm a BlackBerry user for 20+ years and think I finally have to make the transition to a non-keyboard phone, since options are so very limited. I've stayed with BB for the physical keyboard and because I use my phone for work/multi-tasking, not play/gaming. My huge preference is for a

I used an upgrade on another line (with available upgrade) on my account to get a new iPhone. I had installments left on the phone/line I wanted this new phone for. I've done this many times, it has never been a problem. After trying to get the phone switched to the line I want to use it for, I was

In March, 2023 I responded to an ad offering a free phone in exchange for staying with AT&T for 3 years and trading in an old phone. Deal was phone would be billed in 36 monthly increments, with a credit matching the billed amount. Result would be, after 36 months, phone would be free. What the

I have reported numerous times to more than1 retail store as well as office of the president. I have had numerous features that continue to be added to my account without permission, random access to add unapproved and random features without warrant, priorty note was added with incorrect dates, as

I purchased the new iPhone intending to trade in my old iPhone 8+ for a credit. I received a padded shipping envelope from AT&T with an address in La Vergne, TN. I packaged my phone and shipped it mid December and the USPS update on the tracking number says it arrived at the Nashville, TN Distri

AT&T has the worst customer service to keep loyal customers happy. Over a month of ongoing issues and no real support. They are more than willing to keep you in a hamster wheel, running around and around from in person, to on call to chat agents who have no clue about information shared. They al

Ordered a new Cell Phone on Jan 20th...the order status progressed from "We got your order" to "Order In Progress" now it shows "For your security we’re reviewing your order"...it has been that way for about 8 days...the web site has some explanations for order status but this is not one of them...I

I’m trying to upgrade my line. After attempting to upgrade earlier today, I recognized I selected the wrong monthly terms. I cancelled nearly 8 hours ago, and my account still hasn’t been reset. Can somebody provide me support?

my upgrade credit has not posted to my account at all it's been 4 to 5 months and i was told that it would only take 2 billing cycles and it would be credited to my account why hasn't it been credited to my account and why is att trying to rip people off when they say that people will get there upgr

Only one tower available in my rural area. When everyone is home speeds slow to virtually zero. ATT hasn’t upgraded in the past 15 years.  I pay for service I do not receive.

I have been with AT&T for months and recently plan to buy a new iPhone from AT&T via the upgrade program. On this page https://www.att.com/deviceunlock/ it is said that "The wireless number assigned to the device must be active for at least 60 days. Wait 48 hours after you make your final pa

When can one expect the 5g Ace to get Android 11? Mine presently has Android 10 which is nearly 2 years old. I just got the phone new a few weeks ago.

I sent my trade in back on 10/27 via USPS per the instructions and prepaid label (received 14 Pro Max 10/21), USPS tracking info states the device arrived on 10/29 at the "Greenwood IN facility," yet until now the ATT trade-in status is still stuck on "in transit." Can someone provide assistance???

I have been an AT&T Uverse/Directv, Gigabit fiber internet and home phone customer for quite a number of years. A great customer that has never been late on a bill with services totaling over $200/month. I was also one of Sprint's most loyal customers (24 years to be exact) until Sprint only offered

My ATT supplied router is very old and is unreliable. I would like a replacement free of charge.

I've used an sbcglobal.net email account for many years. In the past few I've connected with mutt (Linux OS) using an "app password".  mutt supports oath2 authentication (currently using either oauthbearer or xoauth2) using the script mutt_oauth2.py, which can be found on github.  I us

Somehow I seem to have gotten the short end of the stick on this one. I used to have 6mbps of internet and for the most part it at least worked. I have upgraded to 75mbps, and the internet seems significantly worse. How does it go from 6-75 and become a worse overall experience. You can stream and i

I have a business account and I'm trying to use the upgrade function through online because it's much cheaper. For whatever reason I can't get the same pricing in-store even though it doesn't say only online. I continue to get "We couldn't complete your order because of a technical glitch." And now

After upgrading my phone, I contacted AT&T to find out how to send in my phone for the Trade-In. They gave me mailing label which I used to send in the phone. A couple days later, a package arrived at my house to send in the Trade-In - a different address. I have tried to contact the Trade-In Pr

I’ve been dealing with identity theft, dos attacks and network attacks. Not only do the dos ICMP requests originate from their one (and only) dns server and as someone who has a degree in CS I decided to test the network on my own. In my little at home pen test I found not only is the DNS server ext