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Account "glitch" preventing upgrade

I have multiple lines on my account and one of those lines, iPhone 7 purchased in 2017 on installment plan, is unable to be upgraded due to phantom balance showed. The installment plan was paid off in 2019, AT&T has confirmed that the phone itself has been paid off. However, when attempting to u

Questions

 • Wireless Account

93

6

Have AT& T ARRIS NVG589 router. There are some issues. Latest Firmware Verson?

HI I have the following AT&T router. Do I have the current firmware version? If not, where do I get it? Manufacturer ARRIS Model Number NVG589 Serial Number 247076757753456 Software Version 11.6.0h0d48

Questions

 • AT&T Internet Equipment

88

1

0

How do I get a technician to show up?

My apartment recently got fiber internet upgrade and I signed up for it mid-November, I got a confirmation email with the 3 hour window for them to show up and they never showed up. Since then I have rescheduled 4 times and a technician still have not showed up, what the (Edited per community guide

Questions

 • AT&T Fiber Installation

75

1

0

How much does it cost to upgrade to u300 from u200?

Everything I see when I research this is that the u300 package costs around $90. Nothing says what it would be if I upgraded it to the u200 package, and if how far I am into the month since my last payment would have any impact on it. Can someone help me out?

Questions

 • U-verse TV Account

4.5K

1

0

Residential Fiber Build-out

Is there a number I can call to discuss building out fiber to my neighborhood? Most of us are willing to compensate AT&T for the effort. We're tired of 3 Mbps DSL. TIA!

Questions

 • AT&T Fiber Installation

56

1

0

Closed

Pace 5268AC firewall pin hole is not working after firmware update.

On Jan 15, 2022, My ATT U-verse router went offline and froze up, I rebooted it and realized that my firewall rules (pinhole) to a my local server (inside network) is not working. I did a factory reset on my router and reconfigured everything and still nothing is working, I had these firewall rules

Questions

 • AT&T Internet Equipment

140

1

0

ZTE K88 Tablet Update Without AT&T Service

I have a ZTE K88 tablet that is running on Android 6.0.1 and I would like to update it. I cannot go do it through the search for updates button because I don't have a SIM card or a AT&T plan. Is there any way I can update it?

Questions

 • Android

102

1

0

Account Shows Contract In Place, but Phone Order was cancelled

The easiest way I can describe my issue is in steps of how I got here: 1. I was due for an upgrade, last phone was paid off, not on any installment plan. 2.  New iPhone 12 came out.  I ordered one through Apple.com on 10/16, ship time estimate 3-4 weeks.  Did 30 month installm

Questions

 • Wireless Account

251

8

0

Trade-in program not efficient nor effective

End the trade-in program. Seriously.  End it if it's not going to be operated efficiently or effectively.  I used the return shipping label that came with my new phone as instructed by the 3rd AT&T rep I spoke to.  I never did receive a trade-in kit that the first 2 reps I spoke

Questions

 • Apple

92

6

0

Offer scam

I was told on two long conversations with ATT sales agents about loyal good credit customers offer to get iPhone 12 mini for $1 per month for 36 months so I agreed to buy 3 new phones on this offer. During the calls I told the agents that this deal sounds too good to be true but they assured me that

Questions

 • Wireless Billing

417

4

Where's my $700 Credit for Trade In

I switched to AT&T because they offered $700 credit with phone trade in (beginning with $40 phone value) November 2019. The store clerk assured that I am eligible for the credit and I will be getting device fee off of my monthly billing cycle. However, after 1.5 years nothing has changed and eve

Questions

 • Wireless Billing

214

2

Fedex didn't deliver my upgrade phone at&t won't credit my account installment plan!

01/16/22 Ordered Samsung Galaxy S20 fe online;    [Fed-ex tracking showed delivery for 01/19/2022 by 4pm] 01/19/22 No deliveries at all from fedex- phone not recvd.    [I was working in yard from 11am-dark with others building front porch]** neighborhood dogs go crazy barking w

Questions

 • Wireless Account

104

0

0

Insurance Claim and Upgrade eligibility

Okay so in September 2016 I had issues with my phone to where it would charge at all so att told me to file an insurance claim with Asurion, which I did. I paid the 120 deductible and they gave me a galaxy s7 edge because they no longer made the note edge, which was what I had. Okay so fast forward

Questions

 • Wireless Account

7.7K

10

0

0

Switching and old LGV20 to an new V20 that needs an update from Android 7 to Android 8

What is the best sequence of steps while abroad in Canada: back up the phone, change the SIM card, upgrade to Android 8, restore from backup? Do I need a data plan for the OS upgrade or is Wifi enough?

Questions

 • Other Phones & Devices

25

2

0

AT&T 3G Phaseout Replacement Phone

AT&T sent us replacement phones because our current phones will not be capable of operating on the upgraded AT&T network.  Are the phones actually free?   If I transition to a different carrier will AT&T bill me for some portion of the replacement phone cost?

Questions

 • Other Phones & Devices

1.8K

4

0

AT&T SCREW UP (END USER PAYS THE CONSEQUENCE)

MY LINE WAS DUE FOR AN UPGRADE. I CHOSE THE GREEN STYLUS AND AFTER A FEW DAYS, IT STOPPED WORKING. I CONTACTED AT&T AND THEY SENT ME A RETURN LABEL. I TOOK THE PACKAGE TO MY LOCAL POST OFFICE ON 11/29/2021. I CONTACTED AT&T FOR A NEW DEVICE NOT KNOWING AT THIS TIME THAT THEY STILL HAD NOT RE

Questions

 • Account Features

82

1

0

ATT Store says my S7 is not 4G but I don't believe them...

ATT Store says my Galaxy S7 is not 4G but I don't believe them... The S7 is/was a "spare" phone. My S5 still works. They shut off my 3G S3 (owned since new) and automatically ported to the free Motivate phone received a few months back. I don't care that it was free--it still (Edited per community g

Questions

 • Samsung

1.2K

3

0

Airties Air 4920 Firmware

Can those who have firmware file for the Air4920 send me an e-mail? email: [email scrubbed]

Questions

 • AT&T Fiber Equipment

219

1

0

My device is not showing as eligible for trade in

I just paid off my iPhone XR and want to upgrade using the trade in promotion currently going on. However, even though my phone is paid off and eligible for upgrade, when I select “trade in a device” my phone is shown, but greyed out and it says “not eligible for trade in.” Why?

Questions

 • Apple

199

1

0

Transfer apps to new phone

I have the new 12 Pro Max. I've been able to transfer my info from my old phone to my new phone but the apps on my old phone, didn't transfer.  All of the info I see mentions transferring data, phone numbers etc. but they don't mention apps.  Do the apps transfer with the mobile transfer

Questions

 • Apple

520

4

0

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