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View Devices on Router While Connected to Gateway or Vice Versa?

So I currently have ATT1000. Gateway is a BGW320-505. I have a TP-Link Archer7 behind the gateway. I understand that true bridge mode is not possible with BGW320-505? I also understand that I should not use cascading router function if I don’t have static IP Block. My goal is to be able to utilize d

Questions

 • AT&T Fiber Equipment

275

16

0

Accepted Solution

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Kindle Paperwhite will not recognize AT&T password

My sister just got a kindle paperwhite 10th generation 32 gb. Trying to set it up. It finds her AT&T wireless network, but when she enters the password it says that it's wrong, even though every other device she has operates using that same password. I've walked her through every settings issue

Questions

 • Other Phones & Devices

44

1

0

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Official Solution

Is the coverage map not accurate for Melrose, ID?

I was considering a move to an address in Melrose, ID. When I visited this address over the weekend, I had no coverage with ATT, which is a major problem since we exclusively use ATT at my place of business.  The coverage map shows that I should've at least had 4G coverage, with 5G already in

Questions

 • Apple

69

4

0

Accepted Solution

Official Solution

Got a 5G phone but not getting 5G

Hello AT&T,      My folks put me on a family.  I  got a Samsung S22  which is a 5G Phone. I have no access to account. Keeps saying it is 4G LTE.  I can't understand the coverage map to see if it is in my area 5G. But I don't know what plan I have.  I fe

Questions

 • Network Coverage

165

3

0

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Reception in Puerto Rico

Hi there. I have an AT&T prepaid card and will be traveling to Puerto Rico next month. Will I have my regular service and data there or do I need to buy the international coverage add-on?

Questions

 • Network Coverage

87

1

0

Accepted Solution

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MMS over wifi

With my old phone (IPhone 13 pro) I could send videos 3+ minutes in length. I just got a Samsung S22 ultra a couple days ago and I can't even send a 16 second video over wifi. I talk to Samsung yesterday and they said this is ATT so I need to know why you are not allow Samsung phones to send videos

Questions

 • Samsung

39

5

0

Accepted Solution

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bulk unlock of 150 devices

I bought a batch of 150 used AT&T Apple phones and need them unlocked. How do I do this?

Questions

 • Apple

85

3

0

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Releasing Phone Number

My husband wants to transfer his number to my plan. Is there anyway to release his phone number without having to contact his father (account holder)? He has a narcissist for a dad who refuses to do anything to help him out, but my husband doesn’t want to lose his phone number. We do not know the

Questions

 • Apple

67

1

0

Accepted Solution

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Rep via chat did not input notes

Suspended even after chat saying I wouldn’t be. I have proof of chat via photo and now I’m being told i have to go to the att store to show the pics. I don’t have time for that.

Questions

 • Wireless Account

154

3

0

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Prepaid reactivation period after not paying

I have a prepaid phone number for which I get charged by each call/message. If I am not enrolled in autopay and I forget to do a payment I know that my number will not be active. My question is, how long long can I go without paying so that I don't loose my phone number? Or does it remain my number

Questions

 • Plans & Features

94

1

0

Accepted Solution

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VoLTE dual sim not supported US 2022

I am told my 4g VoLTE dual sim (Samsung A21S) will no longer be supported in the US despite the fact it uses ATT 4G frequencies. Are there any dual sim phones that will be compatable with the 2022 network changes? I travel a lot and need the dual sim feature.

Questions

 • Samsung

430

2

0

Accepted Solution

Official Solution

ActiveArmor blocking selectively on iPhone 13

I have this peculiar problem. I can use 1GBPS Home Internet (and wi-fi) on my iPhone XR cell (Primary). However, another cell iPhone 13 (Secondary) can’t use wi-fi to browse the You Tube or other Voice calling apps. It seems that ActiveArmor is blocking the traffic. The moment we switch to LTE conne

Questions

 • AT&T Fiber Equipment

188

2

0

Accepted Solution

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3G phone still getting data

I have a Samsung Galaxy Note 8 (purchased at the local AT&T store) that I found out is a 3G device. Currently do not have any cell phone service (call or receiving), yet I still have data service. How is this possible? I would think that the data services would use the same service (3G) as the c

Questions

 • Samsung

152

1

0

Accepted Solution

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Exasperated! I have to change my email password almost daily. I have tried clearing the cache, etc etc

I am really frustrated, as almost daily I receive the message that I have "tried too many times," when I have only tried once and I am positive that I entered the password correctly. I have followed the directives that you have given above and nothing works. It occurs with both Chrome and Edge. (Us

Questions

 • AT&T Mail Login & Security

222

8

0

Accepted Solution

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Shipper (ATT) set restrictions on shipping carrier (Fedex) so that I cannot make delivery instructions/change shipping address

Shipper (ATT) set restrictions on shipping carrier (Fedex) so that I cannot make delivery instructions/change shipping address.

Questions

 • More AT&T PREPAID Discussions

276

1

0

Accepted Solution

Official Solution

I entered my unlock code and my LG G3 was unlocked, but I can't use my Verizon sim card.

I received my unlock code for my LG G3 and I entered it and it said device unlocked but when I put a Verizon sim card on the phone, it doesn't recognize it. Can anyone help? Thanks.

Questions

 • Android

133

4

0

Accepted Solution

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How do I transfer pictures from ZTE Z222 to Windows 10 laptop?

How do I transfer pictures from ZTE Z222 to Windows 10 laptop? This is not an Android phone. The USB Cable doe not work (I have tried 3 cables that work on other devices).  I can get it to connect to Bluetooth to the computer, but it does not transfer.  I do have the "Receive files via Bl

Questions

 • Other Phones & Devices

140

1

0

Accepted Solution

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Do I have to use the ATT Gateway if I have ATT TV?

I know the answer is yes for U-Verse, but hoping I can replace the Gateway with a Nighthawk or other aftermarket combo. Would it be as simple as plugging in & setting up per the instructions?

Questions

 • AT&T Internet Equipment

589

4

0

Accepted Solution

Official Solution

Samsung Note 20 Ultra cant open MMS pictures

I have a NVR that sends images to my phone when motion is detected. I have not had any issues in the past, but it will not work on the new phone. I get all other pictures, but just not these.  They pictures show up as shared content or attachment and the phone does not know how to open even th

Questions

 • Samsung

2.6K

9

Accepted Solution

Official Solution

BGW320-500 in front of firewall

I do NOT have any external IPs. I do have my own internal DHCP. I was able to put the BGW320-500 in Passthrough and that is all good. Everything works fine. However, the only way this works is if the WAN side of my firewall pulls internal DHCP from the BGW320-500.  Is there no way, to

Questions

 • AT&T Fiber Equipment

787

6

0

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