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NO MOBILE WIFI SIGNAL AT 92629 and 92675. IT IS NOT MY DEVICES.

Have called support multiple times about this issue. Have followed directions to test and reset networks etc.  Phone and laptop work well at other locations - THE PROBLEM IS IN YOUR TOWERS OR NETWORK.  Radio signals are weak - about -115dBm at each problem location.   WHAT DO

Questions

49

4

0

UVerse Speed Dropping Again After ATT Fixed It

Well, ATT social media managers corrected my service a few months ago, and now it has dropped back down again. In fact, it has dropped lower now than it did before. The funny thing is, I am on 18, but can only get up to 12 MAX despite numerous speed tests with different services and at different tim

Questions

326

4

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less than expected upload speed on Max plan

up'd my current plan one tier to the Max plan.  upload speeds are consistently 0.42-0.5 mbpsdownload speed ok and consistently 12 - 13 mpbs.what's up with the low upload speed?

Questions

326

3

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Power Upload Speed Lacking

So, yesterday I upgraded to the Power teir exclusivly for the upload jump. I orignally had the 24-3 plan that was actualy giving me about 25-3.5. Yestarday the tech came out to install the new system and after 7 hours of work (actually) and numerous errors on AT&T's back end (port and profile pr

Questions

1.3K

1

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Closed

Certain websites will not open

I am having an issue with content loading very slowly (websites like facebook and instagram) or not loading at all giving me a "failed to open page" message on other websites (facebook and macrumors). I am getting very weird results. Speed tests show full speed of the modem being detected. I have re

Questions

883

2

0

Internet Download Speed

Why is my speed so slow when it comes to installing video games? The max rate is 1.7 MB/s. The plan we pay for should be providing more than that by a huge amount. No devices are using the WiFi, and nothing else is running on the computer.

Questions

40

1

Want to add my att wireless account to my att app

I have an my att app access for my home uverse service. I want to add my business wireless account to make easier payment process every month. How can I add this account?

Questions

24

1

0

Email to Text Delayed

We use the email to text service to send two factor codes for authentication. Starting yesterday, email to text is very delayed, about thirty minutes or so. Typically email to text delivers similarly to any normal email, which is immediate. I've verified that this issue is specific to AT&T, and I've

Questions

143

1

this is by far the most atrocious website from a wireless carrier that i have ever seen.

i can't even activate my new smart watch because step 4 of the process won't even load into the webpage. 4 different browsers, exact same result. it just blows my mind that a company like this cares obviously so very little for their online appearance and functionality. An old friend of mine used to

Questions

58

3

0

My ATT application

I just called into your company; like I have had to do several times in the past in order to try to remedy our internet or lack of internet situation. I called into your office (Nashville, TN Branch) and spoke with Denise. She tried every-which way in the world  'Not to Help Me'. Every question I ha

Questions

60

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0

How do you get a detailed list of times you have reached out to customer service? As in every interaction with customer service.

How do you see when, how long, and what types of contact you have had with customer service? I am just curious about the number of times and length of each interaction.

Questions

21

6

0

Better Hotspot plan

Is there a plan by any wireless provider that doesn't throttle or if throttled the speed is higher than 128kbs. I'm currently throttled and ran a speed test with 44kbs results

Questions

30

3

0

Gigapower 1000 Houston, Packet Loss, Latency and slow upload speed

Started seeing these issues 2 weeks ago. Many symptoms. Poor response of dns, my BOVPN service going up and down, my voip service lots of jitter, very slow upload speeds .. 900 mbps on download .. the upload is 15 mbps .. so like Started logging Pings .. have the data in raw and graphed on timeline

Questions

87

0

0

Bandwidth significantly drops

Our bandwidth subscription is for 1Gbps. We never reach this bandwidth number (measuring at the AT&T router), but early in the morning and in the evening we are typically getting 750-800Mbps, up and down.  For the rest of the business hours though, bandwidth drops and we measure 250-300Mbp

Questions

60

1

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Does throttling occur?

So I'm not a complainer. I have been genuinely happy with At&T U-Verse and Internet and have been a customer overall for going on 20+ years. I currently have their 1000 mbps package and when testing the speed on the gateway, it does indeed show 989 mbps. But like most of you, I work through WiFi. I

Questions

40

2

0

Outage

I currently have no service. Bill is up to date and I have checked on the AT&T app. First it said no outages detected and now it says my area doesn’t exist.. I look online and see that several people don’t have service. It’s been this way all day today. I hope this gets situated soon because I’m

Questions

30

3

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Rich folk v. Common folk

Is there a reason, aside from the rich people are, is getting fiber put in though the area is not very populated. On one side of the street you have a gated community and on the other side of the street is, not much of anything. Whereas several people in my community have been stuck with glitchy int

Questions

57

3

0

Bad internet reception at front of house

I have ATT Uverse 1K internet service. My modem is in the back bedroom and wired to my personal computer which I use daily.   I need a solution to get the internet to work faster and not lag in the front of the house where my sons bedrooms are located and they play games.  I have sev

Questions

45

1

0

Slow speed / 10% packet loss / Uverse 10Mbps

Hi everyone, I've been using DSL for 10 years or so, most of the time with ATT U-verse, and I've been seeing terrible, TERRIBLE speeds over the past week or so. Nothing changed. I tried speedtest on my android phone: I get 20 Mbps Down/10 Mbps Up on LTE, and I get 10 Mbps down (expected) and 0.49 Mb

Questions

1.8K

9

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Internet Outage

My internet has been out for 15 days now. I haven't seen a truck in the neighborhood since last Thursday December 21st, when is AT&T fix our outage?

Questions

32

1

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