I live in Australia, and purchased in advance a US/Canada/Mexico prepaid service here. I was sent an AT&T prepaid card, but the Australian company was not able to give me the phone number assigned to this SIM. FYI: I've purchased prepaid services in Europe and South Africa where the phone number

I recently bought a replacement phone from amazon, I have my ATT sim card in the phone. I cannot connect to the AT&T network though. I search for and attempt to connect to networks and i get the message "Your SIM card does not allow a connection to this network".I just spent a ton of money on the ph

Hi, I have ordered AT&T Prepaid eSim and have not received a postal mail or an email with a QR code for activation. In the order confirmation email, it was mentioned that the eSim card is being sent via FedEx and has been stuck with label-created status for the past 10 days. I contacted customer

I have an iPad Pro 9.7 that I have been using for 3+ years. In the past couple of months the cellular connection would stop working at times, then start working again. It is still doing that more frequently now, but as the cellular stops working it flashes up on screen a "No SIM" error. But the SI

Managed Networks listed in my iPhone’s Wi-Fi Network information, “AT&T Wi-Fi Passpoint” and “attwifi”. What are they, why are they there, and why can’t I remove them from my device? My phone was purchased full cost of device, not contracted or financed through carrier upgrade. My iPho

I'm going on vacation and don't want to bring my current iPhone. I would like to buy a cheap flip-phone (already ready for AT&T) and put my SIM in that (the SIM size is compatible). The problem is that the phone I'm looking at is "prepaid", and I don't want to get on a new plan. Can I buy it wit

I’m having issues trying to switch my Carrier from AT&T to Docomo Pacific as I’m visiting Guam. Docomo Pacific, the local carrier here, noted they would do a test run on their ESim, and instead, full on installed in. When this happened, my phone was locked by AT&T and there is now nothing Do

I have been dealing with this since April of 2023. I have no network connection thus the wifi calling dose not work. The phone speraticly Connect to the network randomly as I drive around town.. I have spoken to all levels of Tech Support. They finally concluded that it was 4 towers that are down in

How do I switch to an eSIM when I have a physical SIM? Stores won't help you as soon as you say you have prepaid. I want to know before I get a new phone that requires one for dual SIM.

I Brought an AT&T prepaid to use in my Xiaomi Redmi note 5, Wich supports up to 5G. Did everything right to activate it but it says "It's not supported for 2G devices" (clearly not my case). Can't activate it at all. Wasted 10 dollars. This is a false advertising. Need support from t

I bought a new phone to replace my unusable broken one. To activate this phone, I need to transfer my phone number, however I cannot transfer the phone number from my old phone to this new one without activating it... so I'm stuck in a bit of a paradox... I'm not sure what to do. How do I transfer m

I want Esim for my phone

In an earlier posting to this forum I posed a question about data plans for Sierra Wireless GX450 modems.  I own one.Some very knowledgeable folks responded that all of AT&T's current plans for these devices can be found here (and only here):https://buyasession.att.com/sbd/Common/ShopRatePlans.actio

I'll be traveling abroad and need my Samsung Galaxy A12 unlocked to be compatible with foreign SIM card. At first I submitted an online request to unlock, but immediately got a message from AT&T saying I have to use their device unlock app. The app doesn't show anything and wouldn't let me unloc

I have a Galaxy J7 with I'm taking to Mint Mobile. I requested an unlock code, put in the new SIM, got the message: SIM network PIN blocked. Enter SIM network PUK, and tried entering in the unlock code AT T gave me. I got the error: Incorrect network unlock code entered. Since then, I've been throug

Hello,   I've been a pre-paid customer with AT&T since 2018 and I bought my iPhone there. In March 2020 I broke this phone and bought a new one (iPhone XR) at AT&T. I immediately paid the full price of the phone and I was told to get a new pre-paid number with the phone, so I did. I also paid for on

Hello, I have a Tecno Camon 12 phone that I've used abroad. I want to use it on my ATT plan in the US, but when I put in the sim card it isn't recognized. Do I need a different type of sim card from ATT for this device or is it not compatible with ATT?   Thanks,   Danny

Purchased a Galaxy S23+ and during setup I used my S20+ SIMcard to activate it... now I would like to use the S23+ SIMcard I got with the phone itself... but after Installing, it is not allowing calls or mobile network connection. Please help me resolve this issue. Thank you

I'm in a AT&T Prepaid Family plan. Currently, we all use physical SIMs. I'd like to change only my physical SIM to an eSIM while still staying in the family plan. How do I go about doing that?

I have an At&t contract phone but I'm in Canada most of the time and I'm wondering if I can add a Canadian carrier to the eSim on my phone to get a phone number local to Canada? I see at&t uses Canadian carriers when it is roaming when I'm here. Any help would be appreciated.