This is a second post - I have not resolution yet and am desperate. I purchased a new iPhone and out of the blue it was suspended. I called ATT and they said someone reported my son's phone stolen when it wasn't. I reactivated the phone when ATT shut it down -the status was "suspended/stolen." I wal

I have an unlock code form AT&T and the device has been factory reset. The PDF instructions say to put a non-AT&T SIM in to reset it but I am preparing to sell it on eBay and have no SIM. I just want it unlocked for the buyer. Is there a way to unlock it before the sale?

Am using international plan while traveling in Italy, worked well in Rome but drops as soon as we leave the city. Currently in Florence, no service right in the middle of the city. Would like to have it to navigate with Google Maps etc. Using iPhone 11.

I switched over from T-mobile because when they took over Sprint and forced me to upgrade my phone and use 5g it was terrible. Unfortunately, I have the same bad service and even worse. I can’t even pull up websites and have them load completely. I use online video sessions every week and I need to

I been told that i need to send a government issue ID to [email scrubbed] but when i send the email it does not go through. i can't use my phone. Can someone please help me. What is the right email? I walked into the At&t store but they can't help as well. Customer service has been a dead en

I have three phones on my account, one has been shut off due to suspected fraud, the number they had me call 800-439-0425 said leave a message, someone will call you back within 48 hour! how do you call me back with my phone shut off???? 48 hours? how is this acceptable customer service?

Thank you Spoom2,   I called the number provided. Sedgwick apparently does not create claim numbers for damage. Their automated message machine tells me to call  800-288-2020.I called that number 3 times. The 3rd time I did eventually get a hold of a human (Blair).She was is billing or som

We were without service for a week, one day of good service and now its back out again?  Is there somewhere I can contact to report this outage?

I have an ATT PACE DSL Gateway Model 4111N modem which has worked for the past year but last week I had an issue all of a sudden where the Power, Wireless, and Broadband lights are solid green, but the Service light is blank. When I restart the modem the Service light is blinking green, then goes to

how good is the service.

We have been with AT&T for 17 years. We have had the same email account for 17 years with at&t. We have been cancelling the same share plan since Nov 2019 and it will not be taken off our bill. I have called repeatedly and finally started getting everything in Chat and print. They are still billing

I've been charged $1304.97 for a service I didn't use, and was _NOT_ available to me. In May 2019, I thought I was cancelling one phone, and transferring the service to a new phone (We moved). What actually happened is that the old phone was not cancelled, and autopay kept sending money to AT&am

I need to find an old phone number i had in 2007. i know thats a long time ago but i need this phone number so that i can recover my federal employer id number. the IRS has to have the phone number to look up the business that was associated with it. i really need to find out what my FEIN is beca

Oceanside, California has terrible internet, I mean, we can't even play video games without horrible lag and packet loss, as Cox is our provider. My whole neighborhood and im sure tons more of oceanside loves to play video games, but it makes it impossible unless we had att fiber! and thats why im h

Moved to Att fibre from comcast recently assuming it will provide better performance and will be reliable. I work from home and therefore internet is very critical for me. This morning I woke up with no internet service, turn out the modem somehow dies and would not power up at all. Called att suppo

I had an outage last Friday. They were able to come out and fix it Saturday. It turns out someone had disconnected me at the main box. Sunday, they did it again and now I have to wait until Saturday to get it fixed. This is unacceptable. It would take 5 seconds for someone to plug in my line at the

This is the third outage my neighborhood has had in a month. The last time (2 weeks ago) it was out for a week.  No one, not the representative who came to my house when I first purchased, customer service--no one-- could provide any answers or advise me and my neighbors of when service would

My ATT Fiber service is fine, and devices connected via ethernet receive the signal no problem. However, the wifi signal has been intermittently cutting out over the last couple of weeks, rendering phones and tablets on the network almost unusable. Over the last week, I have repeatedly reset the

I live in a new community in 63026 and only ONE SIDE of the street has ATT service.  We were waiting for the remaining side (our side) of the street to have service installed but it never occurred.  I can tell there is only one side of service since the ATT green cable stanchions are present, but no

AT&T has repeatedly turned down our request to install fiber in our building. They say fiber isn’t available in our area. However, there is availability for our neighbors directly to our right, and to our neighbors directly across our street. Any address with a unit number or apartment number