
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
I am gonna travel to Asia for a month. Can someone in the US reach out to me through my current prepaid plan number? Do I need to add any additional service?
Questions
•
Apple
Accepted Solution
Official Solution
I'm curious to find out if there's a way to know for sure if/when HD Voice is actually working during a voice call apart from sound quality or coverage map. I think it should be and maybe it is but it doesn't really sound like it. We have an iPhone 7 and an iPhone SE both with LTE Voice and Data ena
Questions
•
Device Features
Accepted Solution
Official Solution
I want to get off of our family plan, but the primary account holder and I are not in contact. LIKE AT ALL. How do I get off and get my own line? Also will I be able to keep the same phone, and start the new line?
Questions
•
Wireless Account
Accepted Solution
Official Solution
Hi, there is a $800 trade in offer for iphone now, I'm wondering if I pay off the installment plan early will I continue to receive the trade in bill credit every month?
Questions
•
Wireless Billing
Accepted Solution
Official Solution
Hello to all community members! I have a sort of problem with my iPhone, which I just bought.Original owner ensure me that it is paid off completely. So I went through typical way - ATT device unlock portal, filled up all fields and "Your phone is not longer active on an AT&T account" w
Questions
•
Apple
Accepted Solution
Official Solution
I have installed the companion app on my kid’s iPhone and set bedtime limits from my iPhone. However, during the day, when he should have access to the internet using cellular data when away from any WiFi, his phone is not able to get access, even though he had four bars of cellular signal. However,
Questions
•
Data & Messaging Features, Internet Tethering
Accepted Solution
Official Solution
Hello! If I’m in the U.S and I have an unlimited talk and text plan and I receive a call from an Australian wireless number (over WiFi) , will I get charged for the incoming call?Thanks!
Questions
•
Wireless Billing
Accepted Solution
Official Solution
How can I see the actual content of text messages on a phone that is on my account instead of just seeing the number that was texting and whether it was incoming or outgoing? Is there a way to read the actual conversations?
Questions
•
Online Account Access
Accepted Solution
Official Solution
Can I get the content of my SMS messages from 3 years if I asked at&t for law purposes?
Questions
•
Data & Messaging Features, Internet Tethering
Accepted Solution
Official Solution
Closed
Hey Everyone!! Another exciting year for us to get our hands on the all new iPhone XS/XS Max. I can't waitttttttttttt to get my hands on the new 512GB Gold iPhone XS Max!! So let's do the same thing we did last year. Answer the following: Which iPhone did you purchase (size & color), order date
Questions
•
Apple
Accepted Solution
Official Solution
I’m being deployed overseas and need to unlock my phone to use for a different carrier while I’m there and I found that another carrier provides service there can I unlock my phone use another carrier and still pay my installments on the phones?
Questions
•
Apple
Accepted Solution
Official Solution
I brought an iphone in November 2019 as part of a pre-paid service, had the service active for 6 months and then unlocked the iphone. When I check the IMEI on ATT it says the iphone is unlocked however when I try to insert an international sim card in to the phone, I am receiving a message saying th
Questions
•
Apple
Accepted Solution
Official Solution
I love using EyeTV with my AT&T cable box so that I can now watch all channels & DVR recordings on my Mac. Anyone else using EyeTV? I'm having problems configuring so can also watch on my iPhone when away from home. I need to verify that the U-verse router supports NAT-PMP (NAT Port Mapping Prot
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
Hi, I have been trying to unlock my previous phone through AT&T unlock device online but it keeps telling me that I have to pay off the device first. Error message: "Looks like you haven't paid off your device yet. Follow these steps to pay off your installment plan. Then, wait 48 hours
Questions
•
Device Features
Accepted Solution
Official Solution
I swapped the SIM in my XR to an ATT Prepay (from a TMo) and the phone works but getting no data. How do I get the phone to take the ATT settings? The prepaid plan has data, the account says it's all good, and I know the phone works...(and yes, it's unlocked). Surely the iPhone can recognize
Questions
•
Apple
Accepted Solution
Official Solution
I am currently in China. I will come back to the United States in the Next August, 2022. I want to freeze my AT&T account. Do I need to pay for the monthly fees still? If I need to pay for it, how much do I need to pay for it? Does anyone can help me freeze my account? I do not know how to freez
Questions
•
Wireless Account
Accepted Solution
Official Solution
I have an iphone 7 through Pre-paid and would like to get the iphone 11 through the Apple site since Prepaid is not offering the iphone 11. Can i use the same sim card i have on my iphone 7? When placing an order from Apple site, do i order the phone without a sim card or do i chose ATT as the car
Questions
•
Phones, Tablets & Devices
Accepted Solution
Official Solution
If my mom has an Samsung Galaxy S21 and my dad has the same, and i get the I phone 12 pro, could we still be on the same plan? They have an unlimited data plan under at&t.
Questions
•
Apple
Accepted Solution
Official Solution
I am moving abroad for 5-6 months and want to keep my phone number active for when I return. What is the most economical way of doing this please?
Questions
•
Wireless Billing
Accepted Solution
Official Solution
Can my previous text messages that were lost be retrieved along with the content of them
Questions
•
Apple