
Billing help
Learn how to sign in, view and pay your bill online, change your service, and more.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
may phone might be compromised due to fraud activities.
Questions
• Apple
Accepted Solution
Official Solution
Hi I'm using 12 months prepaid service (physical sim card) and now I need esim cause I'm gonna change my phone which only accept esim. How can I use this prepaid plan in my new phone?
Questions
• Account & Usage
Accepted Solution
Official Solution
I have an iPhone XS Max on a Prepaid plan and I am wondering if I can add an Apple Watch to my plan?
Questions
• Phones, Tablets & Devices
Accepted Solution
Official Solution
To get a bill credit from BOGO offer, do I have to purchase 2 phones at the same store? For example, can I purchase one phone at Costco and another at Target? Of course under the same account and the same day, is it still eligible? Has anyone done that?
Questions
• Wireless Billing
Accepted Solution
Official Solution
Suppose my phone is malfunctioning and feezing alot more frequently. Do I have to contact "Asurion" and tell them about my phone? Will they ship me a new well working phone? Just like that? Can someone please tell me exactly how their replacement went? I also need to know how much i need to pay exac
Questions
• Network Coverage
Accepted Solution
Official Solution
Does anyone know when caller Name ID for Iphone will be coming. Currently live on Verizon and TMobile iphones, and At&T supports with some phones, but no iphone yet. This is a huge feature for me, as I use my phone for work, so most of the ppl calling are not in my phonebook. Would love to see w
Questions
• Device Features
Accepted Solution
Official Solution
How can I forward my cell phone if its dead or does not have power to an alternative number? For example, with Verizon I can go online in the web portal to forward the cell phone number to another number. Note: This is critical when working in emergency management roles, situations w
Questions
• Other Phones & Devices
Accepted Solution
Official Solution
Dear Sir, i hope you are doing well, I am Mrs. Asala from Libya, i decided to contact with you to ask you about the new iPhone 12. I'm wondering about the price for each type , and im hoping to have some responses. as well i wanted to ask you if I'm going to buy from 3 to 4 devices how much it
Questions
• Apple
Accepted Solution
Official Solution
What happens to WiFi calls on AT&T when the phone moves beyond the router’s range. Is it dropped or will the wide area network pick it up?
Questions
• Network Coverage
Accepted Solution
Official Solution
Trying to buy an at&t gift card for our mom to use toward a new phone. I see that they are available at stores, but with Covid, can I buy one online?
Questions
• Phone & Device Upgrades
Accepted Solution
Official Solution
Several iPhones ago, my visual voicemail automatically transcribed to text without any in depth set-up activation needed on my end. Now, not only has this feature seemingly disappeared from my previous iPhone 11 and now my current iPhone 13 Pro, but I'm also not able to troubleshoot the issue. Any t
Questions
• Device Features
Accepted Solution
Official Solution
Anyone ever hear of this happening? I recently switched from Verizon to AT&T, and I keep getting a notification from Verizon saying "Verizon Cellular Plan Ready to be Installed". It happens every 20-30 minutes, but it stops if my phone (2022 iPhone SE 3rd gen unlocked) is in airplane mode
Questions
• More AT&T PREPAID Discussions
Accepted Solution
Official Solution
Closed
Brilliant. In every way. iPhone XR features the most advanced LCD in a smartphone—a 6.1-inch Liquid Retina display with industry-leading color accuracy and an innovative backlight design that allows the screen to stretch into the corners.1 Six stunning new finishes. Advanced Face ID
Questions
• Apple
Accepted Solution
Official Solution
PLEASE, PLEASE JUST HELP ME GET ONLINE!!!
Questions
• Wireless Account
Accepted Solution
Official Solution
I tried to activate the SIM device online but then it assigned a new number so I had to cancel it. I don't want to reactivate service because I'm concerned that it will only activate a lost phone. My husband won't let me use his phone because it recognizes his number and uses his account. I can't ca
Questions
• Other Phones & Devices
Accepted Solution
Official Solution
Just changed from an old Android to an iPhone 13 Pro Max. Is there a way to bring forward to the new device the text messaging history seen on the Android?
Questions
• Apple
Accepted Solution
Official Solution
Hello, I bought a phone from my hands and it says activation lock, you need to remove icloud! there is a receipt but nothing is visible on it
Questions
• Apple
Accepted Solution
Official Solution
I bought my phone from a friend and it says sim locked in the settings and when i try to unlock it on AT&T device unlock site it says “Looks like the device you want to unlock is active on another AT&T account.” Is there any way to fix it? And what does it mean it’s active on another AT&
Questions
• Apple
Accepted Solution
Official Solution
How do I track the data consumption of my iPhones hot spot? I can only see the total data usage.
Questions
• Apple
Accepted Solution
Official Solution
I loaded money onto my prepaid account but when i try to pay it says payment issues and when i call the number provided it says it can’t find the number now i’m stuck with my 60 on the account not being able to access it either way
Questions
• Phones, Tablets & Devices